| 大数据在铁路客运工作中的运用 |
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| 引用本文： | 宋超.大数据在铁路客运工作中的运用[J].铁路计算机应用,2016,25(12):31-34. |
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| 作者姓名： | 宋超 |
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| 作者单位： | 上海铁路局 客运处,上海 200071 |
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| 摘 要： | 大数据技术已经被各行各业广泛成功运用,并取得显著成绩,而铁路旅客运输（简称:客运）的大数据应用才刚刚起步，通过对铁路客运管理效率、客运营销和服务质量的深入分析，得出大数据在铁路客运营销、作业管理和服务质量等方面的应用场景，并给出铁路客运大数据建设的思路。
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| 关 键 词： | 铁路 旅客运输 大数据 |
| 收稿时间： | 2016-06-02 |
Big data technology applied to railway passenger transportation |
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| Affiliation: | Department of Passenger Transport, Shanghai Railway Administration, Shanghai 200071, China |
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| Abstract: | Big data technology has been widely applied in most of industries, and achieved remarkable achievements. However, the application of big data technology in railway passenger transportation is incipient. This article focused on the application of big data technology in railway passenger transportation management, marketing management and service quality. A series of application scenarios of big data technology in railway passenger transportation marketing, railway operation, service quality were presented. Some countermeasures about the big data construction in railway passenger transport were put forward. |
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