| 基于AHP-独立性权数法的列车旅客界面设计评价 |
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| 引用本文： | 何思俊,支锦亦.基于AHP-独立性权数法的列车旅客界面设计评价[J].西南交通大学学报,2021,56(4):897-904. |
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| 作者姓名： | 何思俊 支锦亦 |
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| 基金项目： | 国家重点研发计划（2017YFB1201103-9，2017YFB1201103-10，2017YFB1201103-11，2017YFB1201103-12） |
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| 摘 要： | 为了克服高速列车旅客界面现有评价模型指标单一、赋权方法主观随意性、缺乏定量分析的局限性，首先，对新型双层高速列车的试验样车展开满意度调查，在此基础上从评价指标的全面性、系统性和层次性出发，构建了由设施尺度、安全设计、功能使用、空间环境和美学设计5类评价准则和36项具体指标组成的层次指标体系；其次，提出一种AHP法（层次分析法）结合独立性权数法赋权值的模糊综合评价模型，保留了专家的主观意见和乘客体验调查数据中的客观信息；最后，基于专家判断数据和调查评分数据求解了旅客界面评价指标体系的各层级权重，解算了新造样车和既有列车的评价等级. 研究结果表明:新造样车的评语等级为满意，隶属度为0.3977，既有列车评语等级为非常满意，隶属度为0.4422；根据权重计算得出旅客界面的设计改进顺序应为设施尺度、功能操作、空间环境、安全设计和美学设计；各评价准则中座椅人机曲面、设施尖角圆润、座椅可调性、空气质量和色彩协调性是对乘客满意度影响最大的因素.
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| 关 键 词： | 高速列车 旅客界面 层次分析法 独立性权数法 模糊综合评价 |
| 收稿时间： | 2019-07-12 |
Evaluation of Train Passenger Interface Design Based on Analytic Hierarchy Process with Independent Weight Method |
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| HE Sijun,ZHI Jinyi.Evaluation of Train Passenger Interface Design Based on Analytic Hierarchy Process with Independent Weight Method[J].Journal of Southwest Jiaotong University,2021,56(4):897-904. |
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| Authors: | HE Sijun ZHI Jinyi |
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| Abstract: | In order to overcome the limitations of the existing evaluation model of high-speed train passenger interface, such as single index, subjective randomness of weighting method and lack of quantitative analysis. Firstly, a satisfaction survey was conducted on the new type double deck high-speed test sample train. On this basis, starting from the comprehensiveness, systematicness and hierarchy of the evaluation indicators, a hierarchical index system is constructed, which consists of five evaluation criteria and 36 specific indexes, including facility scale, safety design, function use, space environment, and aesthetic design. Secondly, a fuzzy comprehensive evaluation model is proposed, which combines the analytic hierarchy process (AHP) method with independent weight method, it retains the subjective opinions of experts and objective information in the passenger experience survey data. Finally, the weights of each level of the passenger interface evaluation index system are solved based on expert judgment data and survey score data, and the evaluation grades of the new prototype and the existing train are calculated. The results show that the comment grade of the new prototype is satisfactory with the membership degree of 0.3977, and the comment grade of the existing train is very satisfactory with the membership degree of 0.4422. According to the weight calculation, the design improvement sequence of passenger interface should be facility scale, functional operation, space environment, safety design, and aesthetic design. In the evaluation criteria, the man-machine surface of the seat, the rounded corners of the facility, the adjustability of the seat, the air quality and the color coordination are the factors that have the greatest impact on passenger satisfaction. |
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