中国物流10大富豪8——刘武最领先的物流大亨

企业理念 宝供物流的目标是创造世界一流的物流企业,为客户提供优质高效的物流供应链服务和全面解决方案.支持客户发展,推动行业发展、员工进步是宝供不懈努力的方向.     

中国物流10大富豪9——王振华即将告别的物流大亨

企业理念 率先推出"上门服务,免费提送"的门对门、库对库一条龙全新服务举措,极大方便了商家和客户.对于大宗重点客户,华宇实行"特服运作",专人受理、专车提送,并根据客户的要求,设计出完整的物流解决方案,提供全方位的物流服务.     

基于顾客需求的航空货运价值链整合

面对高层次的物流需求和日益激烈的货运竞争，越来越多的航空公司开始重视航空货运的发展，许多参与航空货运市场竞争的企业开始考虑自己的物流服务战略，即通过对物流服务未来需求进行预测和对整个供应链资源进行管理，制定提高客户满意度的企业长期发展规划。对此，有人提出了第四方物流的概念，即通过调配和管理具有互补性提供商的资源、能力和技术，来提供全面的供应链解决方案的供应链集成商。如何在航空运输业实现这一战略，则需要从顾客对航空货运产品的需求和价值链角度进行更深入的研究。     

物流企业集成化服务过程创新研究

本文从物流供应链的角度出发,以物流企业的服务过程为中心,融合物流、资金流和信息流等价值流形式,提出集成化的物流服务创新模式。在这种模式下,物流作业过程应以客户需求为核心,采用精益化的管理思想,运用现代化信息技术,提供多渠道的金融支持与信息咨询服务,从而扩大企业的运营规模,拓展企业的服务领域,增强企业的市场竞争力。     

物流企业与客户构建长期战略关系的策略

本文提出了物流企业与其客户企业之间长期战略型关系的构建要素,基于物流企业与客户企业两方面分析了长期战略型关系的动力机制,最后从合适、高效运作模式、信息共享机制、物流人才培养三方面提出了构建策略,以期对物流企业与客户企业有参考意义。     

投资物流领域 打造品牌物流 服务经济发展——广西万通国际物流有限公司

广西万通国际物流有限公司成立于2005年，是以“投资物流领域、打造品牌物流、服务经济发展”为使命的第三方物流企业，是广西物流行业注册资本最大、存量资产最大、物流服务网络最完善的国有上市公司控股企业，专门为客户提供国际国内运输、仓储配送、包装加工、多式联运、报关报检、国际结算、物流金融等集成供应链式品牌物流服务。     

中国物流10大富豪1——李东军最富有的民营物流大亨

锦程国际物流集团主要为客户提供门到门的全程国际物流服务,是中国最大的国际物流企业之一.本着"先做国内资源,再做海外资源"和"先做业务整合,再做产业整合"的发展战略,锦程集团借鉴连锁经营的商业模式,在国内主要口岸城市、内陆大中型城市以及国外设有近200家分支机构,与数十家国内外大型船公司建立了战略合作关系,与海外300多家国际物流企业保持着长期稳定的业务关系,形成了覆盖全球的国际物流服务网络.     

第六届副会长单位新成员推介——中铁快运:大客户战略突飞猛进

2006年,中铁快运提出"大客户战略",即只要是遵循提高客户产品市场反应速度、提高服务质量和降低物流总成本的原则,中铁快运都会根据客户物流服务需求,为客户量身定做解决方案.截至2006年11月底,中铁快运已成功开发了67个公司级大客户项目,公司收入有了明显提高.     

中国物流10大富豪4——杨绍鹏物流界的船王大亨

企业理念 山东海丰国际航运集团是一家多元化、现代化、国际化的综合性航运集团,拥有海、陆、空、码头几大业务体系.经营范围涉及集装箱班轮运输、散货运输、沿海内贸内支运输、船东、船舶管理、船舶经纪、综合物流、仓储、报关、车队、船舶代理、空运快递、码头等广泛领域.40多条航线及网络覆盖中国、日本、韩国、台湾、马来西亚、菲律宾、新加坡、越南等地区,为客户提供门到门的全程国际物流服务,是中国最大的国际物流企业之一.在全国乃至东南亚地区,海丰打造了由58家分支机构组成的综合物流服务网络,服务覆盖100多个城市和地区.     

基于客户的物流企业知识管理系统构建研究

本文以客户关系管理为基础,构建一个高效的、以客户为导向的物流企业知识管理系统,并就其运作模块及流程进行了分析,使物流企业的经营决策能以客户知识为基础。系统能帮助企业更有效地满足客户需求,防止客户流失。     

基于顾客价值的汽车销售企业顾客满意度指标体系研究

文章采用顾客价值及层次分析法、专家赋权法、顾客赋权法等多种决策理论方法,结合广西汽车销售市场特点,建立汽车销售企业顾客满意度指标评价体系,对购车顾客满意度进行定性及定量分析,为广西汽车销售企业客观评价顾客满意度及制定更具针对性的产品服务改进策略提供方法依据.     

Modelling user satisfaction in public transport systems considering missing information

Collecting data to obtain insights into customer satisfaction with public transport services is very time-consuming and costly. Many factors such as service frequency, reliability and comfort during the trip have been found important drivers of customer satisfaction. Consequently, customer satisfaction surveys are quite lengthy, resulting in many interviews not being completed within the aboard time of the passengers/respondents. This paper questions as to whether it is possible to reduce the amount of information collected without a compromise on insights. To address this research question, we conduct a comparative analysis of different Ordered Probit models: one with a full list of attributes versus one with partial set of attributes. For the latter, missing information was imputed using three different methods that are based on modes, single imputations using predictive models and multiple imputation. Estimation results show that the partial model using the multiple imputation method behaves in a similar way to the model that is based on the full survey. This finding opens an opportunity to reduce interview time which is critical for most customer satisfaction surveys.

     

Drivers of customer satisfaction with public transport services

This paper aims to improve the understanding of the drivers of customer satisfaction with public transport (PT). The methodology provides a relevant contribution to the previous studies since it highlights the complex interaction between the level and composition of satisfaction, negative social safety experiences (NSSEs), urban settings, and the PT mode used.Overall, PT users see the service attributes on-time performance, travel speed, and service frequency as the most important, followed by personnel/driver behaviour and vehicle tidiness. A generic policy aimed at achieving these attributes may yield favourable results with respect to satisfaction.Further, we demonstrate the influence of differences in customer characteristics on satisfaction. A policy aimed at increasing the service frequency and putting new vehicles into operation will probably lead specifically to more satisfied older people (>65), passengers travelling by regional train, and people living in dense urban areas.These findings may be of help to PTAs intending to exert an influence on the actions of PT operators, for instance by using them as a measuring rod in incentive contracts.     

Selection Criteria of Transportation Mode: A Case Study in Four Finnish Industry Sectors

Abstract

This paper takes a closer look at the very basics of logistics and it analyses the selection criteria of transportation services from the industrial point of view as the main research problem. It also tries to establish a better understanding of which industrial sectors are using which mode of logistics services and why. According to the analysis, the high value and especially high price/kg ratio of products, short life cycles and worldwide markets are typical reasons to use rapid modes of transport. The high price/kg ratio of products and the short life cycles, for example in the electronics industry, cause high price erosion and support selecting transport based on speed, as proportional transport costs remain small, even when using expensive transportation modes. Based on the results, some of the future logistics needs were identified, and the aim is to help logistics service providers offer the exact services needed, providing better competitiveness for Finnish shipping companies operating in global markets. Logistics service providers are, for example, expected to have more powerful supply chain management capabilities than a single‐service provider can typically offer. Additionally, logistics service providers should have compatible operating systems with different parties of various supply chains to enable deliveries to different customer groups according to their industry’s required speed.     

Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

A transit service quality study based on cluster analysis was performed to extract detailed customer profiles sharing similar appraisals concerning the service. This approach made it possible to detect specific requirements and needs regarding the quality of service and to personalize the marketing strategy. Data from various customer satisfaction surveys conducted by the Transport Consortium of Granada (Spain) were analyzed to distinguish these groups; a decision tree methodology was used to identify the most important service quality attributes influencing passengers’ overall evaluations. Cluster analysis identified four groups of passengers. Comparisons using decision trees among the overall sample of all users and the different groups of passengers identified by cluster analysis led to the discovery of differences in the key attributes encompassed by perceived quality.     

Relationships among service quality,corporate image,customer satisfaction,and behavioral intention for the elderly in high speed rail services

Since the Taiwan High Speed Rail operations, Taiwan's transportation market entered into a new era. Because of its competitive service of speed, convenience, environmental concerns and comfort, the High Speed Rail has not only made significant changes but has played a significant role in Taiwan's transportation. However, Taiwan now is an aging society. Due to the physical constraints among the elderly, demands to redesign the traffic system and maintain transportation safety are essential considerations. In the current market, Taiwan's transportation construction is facing fewer barriers; however, it must still improve, especially considering the health of the elderly. Thus, this study investigates elderly passengers' demands and further examined the relationships among service quality, corporate image, customer satisfaction, and behavioral intention. According to empirical analytical results based on structural equation modeling (N = 341), satisfaction directly affected travel behaviors, while service quality and corporate image played indirect roles. In addition, service quality plays a significant role on the effect of satisfaction. This study provides empirical evidence to indicate the quality of the accessible environment affects not only the effectiveness and efficiency of service quality, but also, the corporate image. The results provide valuable references for critically managing the elderly's usage of the high speed rail transportation service. Copyright © 2011 John Wiley & Sons, Ltd.     

Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service

This paper presents a discussion on the relationship between organizational forms (including the ownership structure and the contractual practices) and passenger satisfaction of Chinese public transport service. To test this proposition, an original rich data set covering 4702 respondents and 58 public transport operators of 13 cities for the period 2013–2014 is used. We firstly estimate the passenger satisfaction based on customer satisfaction theory and PLS-SEM, and then take into consideration the mixed logit model to assess the effect between them. Conclusions drawn from the study are summarized as follows: ① The effect of organizational forms on the passenger satisfaction of public transport service is confirmed. ② Public transport services franchised to public ownership offer higher passenger satisfaction than those franchised to private ownership and mixed ownership. ③ Public transport services regulated by the management contracts incite more passenger satisfaction than those regulated by net cost contracts and gross cost contracts.     

Use of third-party logistics services by large US manufacturers in 1997 and comparisons with previous years

The use of third-party logistics services by large US manufacturers continues to grow. Increasingly, those services are used to support international sourcing and sales activities. Use of these services is often triggered by specific events such as a corporate restructuring, a top management change or a benchmarking effort. Nearly two-thirds of users report they experienced significant impediments in implementing third-party agreements. After starting conservatively, the typical user buys a wide variety of logistics services. Users generally report that buying logistics services has had a positive impact on their organizations, particularly with respect to logistics costs and customer service. However, many also report negative impact on employee morale linked to downsizing the logistics workforce. More than two-thirds of users report cancelling at least one-third-party logistics contract. Nevertheless, if given complete responsibility to make the decision, >70% of users would increase their companies' use of such services.     

食品冷链物流交接服务标准化研究

食品安全是全球的公共卫生问题,是关乎国计民生、影响经济和社会发展的重大事件,冷链则为其提供了行之有效的帮助。虽然国家政策的扶持力度不断加大,我国冷链物流迎来了快速发展的机遇,但由于起步较晚、环境复杂,行业内部仍面临多重短板亟待补齐,其中之一就是交接环节的"断链"问题。《食品冷链物流交接规范》国家标准的制定,旨在提升我国冷链物流服务水平,通过规范企业操作、界定交接责任,达到规范冷链市场、保证食品安全以及促进行业健康发展的目的。     

铁路运输企业视角下的公、铁运输企业短期博弈分析

在"一带一路"战略背景下,铁路物流中心的公铁联运业务至关重要。公铁联运业务各主体的协同存在易变性,资源双方是否信任会影响各自的策略选择。本文以铁路运输企业为主导,铁路运输企业接到客户公铁联运订单时会借助平台发布公路运输需求信息,公路运输企业根据自身情况向铁路运输企业表达意愿,最后铁路运输企业根据其采取的策略找到自身是否接受合作的均衡条件。本文通过对公、铁运输企业的短期博弈分析,找到双方合作的均衡条件,为双方利益分配奠定基础。