Evaluating bicycle-transit users’ perceptions of intermodal inconvenience

Bicycles and transit systems are considered to be the pinnacle of green transportation. The combined use of the two could provide a competitive alternative for an integrated, green, and seamless service, yet relatively few studies have investigated the multimodal integration problems of the entire service chain from the perspective of users. Users’ perceived inconvenience during travel can be regarded as a latent construct that describes an unobservable and immeasurable characteristic. Nevertheless, the traditional Likert method in an ordinal scale causes a misleading statistical inference. The Rasch model eliminates such bias generated by an ordinal scale through a logistic linear transformation, and it compares person parameters with item parameters, which are then subjected to a logarithmic transformation along a logit scale to clearly identify which service items’ inconvenience cannot be easily overcome by certain users. This empirical study demonstrates that perceived inconveniences differ based on the users’ sex, riding frequency, trip purpose, and environmental awareness. The differential item functioning analysis that was adopted in this study can identify the critical factors leading to the differences in perceived inconvenience. Our empirical results suggest that a male cyclist who is a commuter with a high monthly riding frequency and who is environmentally conscious has a better ability than their counterpart to overcome perceived inconveniences during travel using a bicycle-transit service. To effectively mitigate users’ perceived inconvenience, the Rasch analytical results suggest that the improvement of the intra-transit system factors in the short term and the improvement of external environmental factors in the long term will be successful. The information herein proves useful for transportation planners and policy makers when considering the special travel needs of certain groups to create a user-friendly bicycle-transit travel environment that promotes its usage.     

Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts

The importance of measuring customer satisfaction for a public transport service is apparent, even beyond more immediate marketing purposes. The present paper shows how satisfaction measures can be exploited to gain insights on the relationship between personal attitudes, transit use and urban context. We consider nine satisfaction measures of urban transit services, as expressed by a representative sample of Italian multimodal travelers (i.e. users of both private cars and public transport). We use correlations and correspondence analyses to show if and how each attribute is related to the levels of use of public transport, and how the relationship is affected by the urban context. Then we apply a recently developed method to combine ordinal variables into one score, by adapting it to work with large samples and with satisfaction measures which have a neutral point in the scale (i.e. “neither satisfied nor dissatisfied”). The resulting overall satisfaction levels and frequency of use were not correlated in our sample. We also found the highest satisfaction levels in smaller towns and the lowest ones in metropolitan cities. Since we focus on multimodal travelers, an interpretation paradigm is proposed according to which transit services must be well evaluated by car drivers in smaller towns in order to be considered a real alternative to cars. On the other hand, transit is more competitive on factual elements in larger cities, so that it can still be used by drivers, even if it is not very well evaluated.     

Evaluating web site service quality in public transport: Evidence from Taiwan High Speed Rail

More and more public transport system passengers plan their trips by using website services. The passengers’ perceived service quality of a website plays a crucial role in recognizing the satisfaction of a transportation service chain. This study aims to investigate the passengers’ perception of electronic service quality (e-SQ) delivery through the Taiwan High Speed Rail’s (THSR) website, by adopting the Rasch measurement model to measure a subjective latent construct: perceived e-SQ. The Rasch model can compare person parameters with item parameters, which are then subjected to a logarithmic transformation along a logit scale to clearly identify which e-SQ measurement items are appreciated by certain passengers. Analytical results show substantial differences between the perceived e-SQ of various personal characteristics such as age, income, and trip types. Empirical results also demonstrate that passengers are most satisfied with the website’s accuracy of information and introduction to the THSR stations’ surrounding area, but are not satisfied with instructions when a transaction fails as well as the carriage layout of the THSR. Our analytical results also identify which service items lead to the perceived e-SQ difference between business trip and leisure trip passengers. The relationship between the two main attribute dimensions – quality of transportation information provided and quality of website services – are also further examined. The empirical results can help a transportation system service operator to better understand how passengers perceive e-SQ and to suggest what should be improved.     

Evaluation of urban accessibility indicators based on internal and external environmental costs

This paper estimates urban accessibility considering types of transport and destinations, taking into account the internal travel time costs, and the ensuing external environmental impacts. Based on online and local surveys, an accessibility function is developed to allow for the construction of an accessibility curve for each transport mode that decreases with distance to represent decaying accessibility. An external environmental impact is associated with the accessibility indicators, taking into account the influence of the cold-start emissions that are particularly relevant for short-distance trips. The methodology is applied to neighborhoods in Lisbon, Portugal, with significant differences in their urban planning, mobility patterns, concentration of services and availability of public transportation.     

Analysis of the efficiency of local government services delivery. An application to urban public transport

In recent years in the European Union (EU), we have witnessed an externalization process of the provision of local government services, in order to separate the political responsibility and the direct delivery of the service. The reasons that justify this process are focused on the belief that the private sector is more efficient in carrying out economic activities, the pressure to reduce the public deficit and the public debt, the search for management systems that bypass public administration procedures, and the increase of control on local governments in auditing and accountability issues.The objective of this paper is to compare the efficiency of public and private sectors in the provision of urban transportation services. This paper shows the results of an empirical study commissioned by the Regional Audit Office of Catalonia (Spain), in order to evaluate the efficiency with which urban transportation services are delivered in the most important cities of this region. This efficiency study has been carried out using the Data Envelopment Analysis (DEA) model, multiple linear regression and logit and cluster analysis. The results allow us to conclude that, in the cities studied, exogenous factors are not relevant and the private management of urban transport service is not more efficient than public management.     

An innovative model to estimate the accessibility of a destination by public transport

Accessibility is a valuable indicator for assessing the effectiveness of a transport network. Nevertheless, its analysis can lead to very heterogeneous results depending on the method adopted, thus still struggling to be considered by policy makers and in planning processes. This article contributes to the development of an accessibility analysis as a planning tool, by proposing an alternative model to estimate the relative accessibility of a destination by public transport (PT). Indeed, PT is a mobility paradigm that has been supported to reduce the negative externalities produced by private transport, especially in environmentally fragile contexts. The model includes a set of eleven factors affecting public transport operation which refer to four macro topics: connectivity, multimodality, tariff/ticketing, and info-mobility. They are integrated into a Public Transport Accessibility index which analyses a series of nodes along a route and detects the progressive variation of accessibility. Eventual shifts are highlighted, including information about the factors feeding them. The model is tested for the Lana-Zurich (IT-CH) connection, showing how the most relevant issues are caused by difficulties in the transnational and transregional integration of the services. Through this process, the model aims at backing policy makers in the detection and understanding of public transport barriers and related causes.     

Policy analysis of third party electronic coupons for public transit fares

Mobile technologies are generating new business models for urban transport systems, as is evident from recent startups cropping up from the private sector. Public transport systems can make more use of mobile technologies than just for measuring system performance, improving boarding times, or for analyzing travel patterns. A new transaction model is proposed for public transport systems where travelers are allowed to pre-book their fares and trade that demand information to private firms. In this public-private partnership model, fare revenue management is outsourced to third party private firms such as big box retail or large planned events (such as sports stadiums and theme parks), who can issue electronic coupons to travelers to subsidize their fares. This e-coupon pricing model is analyzed using marginal cost theory for the transit service and shown to be quite effective for monopolistic coupon rights, particularly for demand responsive transit systems that feature high cost fares, non-commute travel purposes, and a closed access system with existing pre-booking requirements. However, oligopolistic scenarios analyzed using game theory and network economics suggest that public transport agencies need to take extreme care in planning and implementing such a policy. Otherwise, they risk pushing an equivalent tax on private firms or disrupting the urban economy and real estate values while increasing ridership.     

Performance evaluation and obstacle factors analysis of urban public transport priority

ABSTRACT

Through the comprehensive consideration of four subsystems – overall development level, infrastructure construction, public transportation service level and policy support – an index system of public transport priority performance evaluation is established. A performance evaluation of bus priority implementation in Wuhan City from 2007 to 2016 is carried out by applying the difference coefficient CRITIC-TOPSIS model. The obstacle factor model is also used to diagnose the factors affecting the priority performance of urban public transport. The research results show that, during this decade, the comprehensive performance of Wuhan City’s public transport priority developed from poor to medium, then to good and finally to excellent. The overall development level and infrastructure construction performance subsystems have the highest obstacle degree, followed by public transportation service levels and policy support performance subsystems. The research idea and method of this paper provide a realistic basis for promoting the priority performance of urban public transport.     

Shared versus private mobility: Modeling public interest in autonomous vehicles accounting for latent attitudes

Emerging autonomous vehicles (AVs) and shared mobility systems per se will transform urban passenger transportation. Coupled together, shared AVs (SAVs) can facilitate widespread use of shared mobility services by providing flexible public travel modes comparable to private AV. Hence, it may be conjectured that future urban mobility is likely an on-demand service and AV private ownership is unappealing. Nonetheless, it is still unclear what observable and latent factors will drive public interest in (S)AVs, the answer to which will have important implications on transportation system performance. This paper aims to jointly model public interest in private AVs and multiple SAV configurations (carsharing, ridesourcing, ridesharing, and access/egress mode) in daily and commute travels with explicit treatment of the correlations across the (S)AV types. To this end, multivariate ordered outcome models with latent variables are employed, whereby latent attitudes and preferences describing traveler safety concern about AV, green travel pattern, and mobility-on-demand savviness are accounted for using structural and measurement equations. Drawing from a stated preference survey in the State of Washington, important insights are gained into the potential user groups based on the socio-economic, built environment, and daily/commute travel behavior attributes. Key policies are also offered to promote public interest in (S)AVs by scrutinizing the marginal effects of the latent variables.     

Service quality,satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users

Transportation - In order to attract car users towards the public transport services in an urban and metropolitan context, contributing to a sustainable mobility in cities, it is fundamental to...     

Policy packages for modal shift and CO2 reduction in Lille,France

This paper proposes different policy scenarios to cut CO₂ emissions caused by the urban mobility of passengers. More precisely, we compare the effects of the ‘direct tool’ of carbon tax, to a combination of ‘indirect tools’ – not originally aimed at reducing CO₂ (i.e. congestion charging, parking charges and a reduction in public transport travel time) in terms of CO₂ impacts through a change in the modal split. In our model, modal choices depend on individual characteristics, trip features (including the effects of policy tools), and land use at origin and destination zones. Personal “CO₂ emissions budgets” resulting from the trips observed in the metropolitan area of Lille (France) in 2006 are calculated and compared to the situation related to the different policy scenarios. We find that an increase of 50% in parking charges combined with a cordon toll of €1.20 and a 10% travel time decrease in public transport services (made after recycling toll-revenues) is the winning scenario. The combined effects of all the policy scenarios are superior to their separate effects.     

Mapping spatial accessibility of public transportation network in an urban area – A case study of Shanghai Hongqiao Transportation Hub

Accessibility is a key metric when assessing the efficiency of an urban public transportation network. This research develops a methodology for evaluating spatial accessibility of a system with multiple transportation modes in an urban area, Shanghai Hongqiao Transportation Hub (SHTH) and its surrounding area. The method measured total traveling time as an accessibility indicator, which summed the time people spent on walking, waiting, transfer and transportation in a journey from the SHTH to destinations. Spatial accessibility was classified into five levels from very high to very low. The evaluation was conducted at a cell-by-cell basis under an overall scenario and three specific scenarios. Evaluation results were presented in a series of maps. The overall accessibility scenario shows a concentric-ring trend decreasing from the SHTH to the fringe of the study area. Areas along the metro lines generally have a much higher accessibility than those along the bus lines with some exceptions where bus routes play a more important role. Metro stations identified as either time-saving or time-consuming points are mainly distributed around the urban center. Some suggestions are proposed for improving accessibility of public transportation network in the study area. The results from this study provide a scientific basis and useful information for supporting decision-making on urban planning, and assisting dwellers to travel in a time-efficient manner. The methodology offers a simple, flexible way to the spatial evaluation, metro station identification and network modification of accessibility of public transportation systems with multiple transportation modes.     

Exploring passenger anxiety associated with train travel

Although people are often encouraged to use public transportation, the riding experience is not always comfortable. This study uses service items to measure passenger anxieties by applying a conceptual model based on the railway passenger service chain perspective. Passenger anxieties associated with train travel are measured using a modern psychometric method, the Rasch model. This study surveys 412 train passengers. Analytical results indicate that the following service items cause passenger anxiety during trains travel: crowding, delays, accessibility to a railway station, searching for the right train on a platform, and transferring trains. Empirical results obtained using the Rasch approach can be used to derive an effective strategy to reduce train passenger anxiety. This empirical study also demonstrates that anxiety differs based on passenger sex, age, riding frequency, and trip type. This information will also prove useful for transportation planners and policy-makers when considering the special travel needs of certain groups to create a user-friendly railway travel environment that promotes public use.     

Train delay and perceived-wait time: passengers' perspective

Abstract

Waiting time influences the overall perception of service quality. The passenger-perceived waiting time can determine their waiting experience. The concept of waiting time refers to the comparison between the passengers' inherent tolerance of waiting and the possible improvement scenarios. This study investigates the passengers' tolerance of waiting under various scenarios of train delays in order to improve their perceived waiting time. We propose the adoption of a modern psychometric method utilizing the Rasch model to measure a subjective latent construct known as ‘wait tolerance'. The Rasch measurement provides mathematical procedures for transforming scores from an ordinal to an interval scale to observe which scenarios can reduce certain passengers' perceived waiting time in the case of a delay. Empirical results show that ‘uncontrollable circumstances', ‘friendly staff attitudes', and ‘providing appropriate messages of apology' can improve the passenger-perceived waiting time during train delays. Likewise, distinct differences are found in the passengers' tolerance of waiting in terms of various personal characteristics, such as gender, age, and train riding frequency. The findings propose the implementation of strategies for improvement by rail system operators, as well as for regulators to define a reasonable service level in the case of train delays. The reviews show possible future innovative research orientations as well.     

On the allocation of city space to multiple transport modes

Abstract

This paper analyzes urban multimodal transportation systems in an aggregated way. To describe the aggregate behavior of traffic in cities, use is made of an idea that is now receiving some attention: the macroscopic fundamental diagram (MFD). We demonstrate through simulation how the MFD can be used to monitor and control a real network, in this case a portion of San Francisco, using readily available input data. We then show how different modes interact on the same network and discuss how these interactions might be incorporated into an MFD for multimodal networks. The work unveils two main results: first, it confirms recent results showing that restricting access to a city's congested areas can improve mobility for all travelers, including those who endure the restrictions; and second, that dedicating street space to collective transport modes can improve accessibility for all modes, even those from which space is taken away.     

Urban mobility in the developing world

Mobility and accessibility are declining rapidly in most of the developing world. The issues that affect levels of mobility and possibilities for its improvement are varied. They include the rapid pace of motorization, conditions of local demand that far exceed the capacity of facilities, the incompatibility of urban structure with increased motorization, a stronger transport–land use relationship than in developed cities, lack of adequate road maintenance and limited agreement among responsible officials as to appropriate forms of approach to the problem. The rapid rise of motorization presents the question: At what level will it begin to attenuate for given economic and regulatory conditions? Analysts have taken various approaches to this problem, but so far the results are not encouraging. Developing cities have shown significant leadership in vehicle use restrictions, new technologies, privatization, transit management, transit service innovation, transportation pricing and other actions. Only a few, however, have made important strides toward solving the problem. Developing cities have lessons to learn from developed cities as regards roles of new technologies, forms of institutional management and the long term consequences of different de facto policies toward the automobile. These experiences, however, especially in the last category, need to be interpreted very carefully in order to provide useful guidance to cities with, for he most part, entirely different historical experiences in transportation. Continued progress in meeting the needs of the mobility problem in developing cities will focus on: (a) highway building, hopefully used as an opportunity to rationalize access, (b) public transport management improvements, (c) pricing improvements, (d) traffic management, and (e) possibly an emphasis on rail rapid transit based on new revenue techniques.     

Walking short distances. The socioeconomic drivers for the use of proximity in everyday mobility in Barcelona

Many studies have found that cities, with residents that are co-located with jobs and services in compact and diverse urban environments, generate positive outputs for a number of areas of social policy, with issues ranging from environmental to social and including public health. This evidence supports promoting rich and thriving neighbourhoods in order to encourage short distance mobility. In this context, we use a wide travel survey (EMQ06), undertaken in Spain, to measure short-distance travelling within Barcelona and to assess how distinct social groups make use of the local scale for their everyday mobility. The effects of socioeconomics and access to transport are discussed, prior to applying a Chi-squared Automatic Interaction Detection (CHAID) method, in order to explore heterogeneity among the different social groups, in terms of local travelling. We found that nearly a quarter of all daily mobility in Barcelona is performed with a local trip, and that short trips are more frequently undertaken for personal purposes. Also, age, gender and access to private transport appear as significant factors. Overall, our results suggest that a proximity scale is being used by those groups with greater time–space constraints, such as working women or low income people without access to private vehicles, opening important implications on transport policy regarding the design of proximity-prone environments.     

Policy implementation of multi-modal (shared) mobility: review of a supply-demand value proposition canvas

ABSTRACT

Urban mobility options have increased in recent years, assisted by the widespread availability of smart device software apps, geo-positioning technology, and convenient electronic financial transactions. Multi-modal shared mobility consists of public transit systems and shared mobilities that support first/last mile travel, denoting the capability of Mobility as a Service (MaaS), and to stimulate additional non-private car travel demand. This paper reviews the supply and demand sides of implementation of multi-modal shared mobility. It found that an abundance of shared modes of car, bike, and e-scooter that are linked to public transport, can improve transport accessibility to meet specific public preferences, reduce social inequality, and minimise dilemmas from the demand side. This study introduces government policy innovations and other supporting system to improve the implementation of multi-modal shared mobility. Government policies play a key role in supporting shared mobility and technology development. However, governments do not have much information about new products such as shared mobility, which creates difficulties in subsidising multi-modal shared mobility services and potentially leads to policy failures around shared mobility schemes. This study suggests that policy entrepreneurship in collaboration with other partners, policy innovation, and the notions of merit goods and second-best policymaking can enable policy initiatives towards multi-modal shared mobility and provide supporting arguments if policies encounter failures. Implementing multi-modal shared mobility requires a collaborative partnership for a paradigm shift: service providers and government must jointly set a merit-based business model, with the support of organisations to achieve improved infrastructure provision, and smart technology applications. The findings will assist the community, business providers and government policymakers to promote multi-modal shared mobility as a pathway towards more efficient, environmentally sustainable, and socially responsive mobility solutions.     

Estimating light-rail transit peak-hour boarding based on accessibility at station and route levels in Wuhan,China

Promoting public transit is a well-recognized policy for sustainable urban transport development. Transit demand analysis proves to be a challenging task in fast growing cities, partially due to the lack of reliable data and applicable techniques for rapidly changing urban contexts. This paper presents an effort to meet the challenge by developing a framework to estimate peak-hour boarding at light-rail transit (LRT) stations. The core part of the framework is an accessibility-weighted ridership model that multiplies potential demand by integral LRT accessibility. Potential demand around LRT stations is generated by using a distance-decay function. The integral LRT accessibility is a route-level factor that indicates the degree of attractiveness to LRT travel for stations in an LRT corridor. A case study in Wuhan, China, shows that the proposed method produces results useful for improving transit demand analysis.     

The role of accessibility in basic transportation choice behavior

Accessibility measures reflect the level of service provided by transportation systems to various locations. Basic transportation choice behavior is defined to include those decisions of how many automobiles to own and how many trips to which destinations to make by automobile and by public transit. Here, these decisions are assumed to be made jointly by urban households and are conditional upon residential location decisions. It is the purpose of this paper to explore the role of accessibility as a causal factor in such basic transportation choice behavior.An economic utility theory model of choice behavior is postulated in which the benefits from making trips to specific destinations are reflected by measures of destination attraction. Through determination of utility-maximizing trip frequencies, indirect utility functions are developed which include accessibility concepts. Behavioral implications of these concepts are proposed and contrasts are drawn to accessibility measures used in conventional segregated models of trip distribution, modal choice, and automobile ownership.Sensitivity analyses of alternative empirical definitions of accessibility in the choice model are conducted using data from the Detroit Regional Transportation and Land Use Study — covering counties in southeastern Michigan. These analyses employ a multinomial logit estimation technique and focus on definitions of trip attraction. Results of these analyses indicate that more complicated attraction measures can be replaced by measures involving the proportion of either urban area population or urban area employment within a traffic analysis zone. Also, evidence is found that decision-makers in the case study area consider trips of up to 60 or even 90 minutes duration when evaluating accessibilities offered by alternative public and private transportation systems.