A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China

This study aims to suggest a three-phased methodological framework based on the operational approach of quality function deployment (QFD) to improve the service quality and passenger satisfaction with China’s high-speed rail (HSR) by identifying the key passenger needs with regard the HSR seats. For the first phase, the collection of the voice of the customers/passengers (VOC), the processing of the collected VOC into need items and further into passenger needs of QFD would be explained in terms of knowledge management. For the second phase, a reference comparison-based fuzzy best–worst method is developed for determining the relative importance of passenger needs, with a particular purpose of coping with the uncertainty and ambiguity associated with qualitative assessment of respondents. For the third phase, the importance-performance analysis is performed to determine the improvement priorities for meeting passenger needs. Findings showed that Body-friendly seat structure and Reasonable layout of the seat are the two most important needs demanded by the passengers of second-class cabins, with the former being the top priority. The current study provides useful references for service operators of HSR to formulate development strategies for improving the seat comfortability, which subsequently contributes to improving HSR’s service quality and passenger satisfaction. Moreover, the proposed methodological framework for identifying the important passenger needs can be appropriately adjusted and expanded to similar transportation infrastructures and facilities.

     

Short-term forecasting of high-speed rail demand: A hybrid approach combining ensemble empirical mode decomposition and gray support vector machine with real-world applications in China

Short-term forecasting of high-speed rail (HSR) passenger flow provides daily ridership estimates that account for day-to-day demand variations in the near future (e.g., next week, next month). It is one of the most critical tasks in high-speed passenger rail planning, operational decision-making and dynamic operation adjustment. An accurate short-term HSR demand prediction provides a basis for effective rail revenue management. In this paper, a hybrid short-term demand forecasting approach is developed by combining the ensemble empirical mode decomposition (EEMD) and grey support vector machine (GSVM) models. There are three steps in this hybrid forecasting approach: (i) decompose short-term passenger flow data with noises into a number of intrinsic mode functions (IMFs) and a trend term; (ii) predict each IMF using GSVM calibrated by the particle swarm optimization (PSO); (iii) reconstruct the refined IMF components to produce the final predicted daily HSR passenger flow, where the PSO is also applied to achieve the optimal refactoring combination. This innovative hybrid approach is demonstrated with three typical origin–destination pairs along the Wuhan-Guangzhou HSR in China. Mean absolute percentage errors of the EEMD-GSVM predictions using testing sets are 6.7%, 5.1% and 6.5%, respectively, which are much lower than those of two existing forecasting approaches (support vector machine and autoregressive integrated moving average). Application results indicate that the proposed hybrid forecasting approach performs well in terms of prediction accuracy and is especially suitable for short-term HSR passenger flow forecasting.     

Metro commuters’ satisfaction in multi-type access and egress transferring groups

This paper considers both the access and egress stages as an entire process to analyze the satisfaction levels of commuters with metro commuter journeys. Based on a survey in Nanjing, China, seven intermodal travel groups are employed as targets for this analysis. The groups include Walk–Metro–Walk, Walk–Metro–Bus, Bike–Metro–Walk, Bike–Metro–Bus, Bus–Metro–Walk, Bus–Metro–Bus and Car–Metro–Walk, which are named according to the modes of transportation that are employed for access and egress trips. Binary logit models are developed for each group to identify the main factors of satisfaction level. The results show that access and egress stages serve important but different roles in the seven groups. Facility service qualities in two stages are the primary factors that affect overall satisfaction. The groups with same access or egress modes have significantly different core factors. Access by bike and bike–metro–transit users are concerned with bike parking safety, whereas bike–metro–walk users value parking spaces near metro stations. With two transfers between bus and metro, transit–metro–transit users indicate that the weak point in the access stage is the crowded spaces on buses. However, transit–metro–walk users value bus on-time performance, which is also valued by groups with metro–bus egress transfers. For egress by walking, commuters that use motorized modes for access are concerned with the egress walking environment, whereas users of non-motorized access modes are more concerned with egress walking spaces. The findings of this study are helpful for policy developments than can improve public satisfaction with commutes by urban metro.     

A Review of Ex-Post Evidence for Mode Substitution and Induced Demand Following the Introduction of High-Speed Rail

ABSTRACT

To date, relatively little is known about the nature of the demand for high-speed rail (HSR) soon after inauguration of the services, despite close to 50-year experience of HSR operation and 17 166?km of HSR network around the world. This is a real lacuna given the scale of HSR construction around the world, the amount of resources committed to it, the desired accessibility, economic and environmental effects associated with HSR development and the relatively poor track record of forecasting demand for HSR services. Focusing on mode substitution and induced demand effects, this review aims to fill the gap in knowledge about the ex-post demand for HSR services in order to facilitate a learning process for the planning of the future HSR network. Although there is not much evidence on the demand for HSR services and existing evidence is largely influenced by route-specific characteristics, a methodological limitation that must be acknowledged, the evidence presented allows a better characterisation of HSR as a mode of transport. The review shows that the demand for HSR a few years after inauguration is about 10–20% induced demand and the rest is attributed to mode substitution. In terms of mode substitution, in most cases the majority of HSR passengers have used the conventional rail before. Substitution from aircraft, car and coach is generally more modest.     

An optimization model of energy and transportation systems: Assessing the high-speed rail impacts in the United States

This paper presents a long-term investment planning model that co-optimizes infrastructure investments and operations across transportation and electric infrastructure systems for meeting the energy and transportation needs in the United States. The developed passenger transportation model is integrated within the modeling framework of a National Long-term Energy and Transportation Planning (NETPLAN) software, and the model is applied to investigate the impact of high-speed rail (HSR) investments on interstate passenger transportation portfolio, fuel and electricity consumption, and 40-year cost and carbon dioxide (CO₂) emissions. The results show that there are feasible scenarios under which significant HSR penetration can be achieved, leading to reasonable decrease in national long-term CO₂ emissions and costs. At higher HSR penetration of approximately 30% relative to no HSR in the portfolio promises a 40-year cost savings of up to $0.63 T, gasoline and jet fuel consumption reduction of up to 34% for interstate passenger trips, CO₂ emissions reduction by about 0.8 billion short tons, and increased resilience against petroleum price shocks. Additionally, sensitivity studies with respect to light-duty vehicle mode share reveal that in order to realize such long-term cost and emission benefits, a change in the passenger mode choice is essential to ensure higher ridership for HSR.     

The future relations between air and rail transport in an island country

This paper proposes a bi-level passenger transport market model taking into account competition between air and high-speed rail (HSR) in a domestic market. The paper discusses the characteristics of the relationship between market share and connectivity in domestic and international markets. The result suggests that because of the dominance of HSR in the domestic market, when connectivity between air and HSR is good, international passenger’s welfare can be improved. Finally, when considering profitability of the players, there is an incentive for airlines to cooperate with HSR, but there is no incentive for HSR to cooperate with airlines.     

High-speed rail's potential for the reduction of carbon dioxide emissions from short haul aviation: a longitudinal study of modal substitution from an energy generation and renewable energy perspective

Abstract

This paper quantifies and evaluates, utilising a ‘bottom-up’ approach, the effect on CO₂ emissions of a modal shift from short-haul air travel to high-speed rail (HSR), based on projected passenger movements, between Sydney and Melbourne, Australia during the period 2010–2030. To date, peer-reviewed studies assessing the CO₂ emissions from these competing modes of high-speed transportation have been restricted principally to a cross-sectional assessment, with a Eurocentric bias. This present comparative study seeks to address a gap in the literature by assessing, longitudinally, the CO₂ emissions associated with the proposed operation of HSR against the ‘business-as-usual’ air scenario between Sydney and Melbourne. Under the assumed 50/50 modal shift, and the Australian government's current renewable electricity target, an annual reduction in CO₂ emissions of approximately 14% could be achieved when compared with a ‘business-as-usual’ air scenario. This percentage reduction represents a 62 kt reduction in base year, 2010, and a 114 kt reduction in the final year, 2030. In total, the overall reduction achieved by such a modal shift, under the assumed conditions, during the period 2010–2030, equates to approximately 1.87 Mt of CO₂. Importantly, if the electrical energy supply for HSR operations was further ‘decarbonised’, then it follows that a greater emission reduction would be achieved.     

A hierarchical line planning approach for a large-scale high speed rail network: The China case

Planning a set of train lines in a large-scale high speed rail (HSR) network is typically influenced by issues of longer travel distance, high transport demand, track capacity constraints, and a non-periodic timetable. In this paper, we describe an integrated hierarchical approach to determine line plans by defining the stations and trains according to two classes. Based on a bi-level programming model, heuristics are developed for two consecutive stages corresponding to each classification. The approach determines day-period based train line frequencies as well as a combination of various stopping patterns for a mix of fast trunk line services between major stations and a variety of slower body lines that offer service to intermediate stations, so as to satisfy the predicted passenger transport demand. Efficiencies of the line plans described herein concern passenger travel times, train capacity occupancy, and the number of transfers. Moreover, our heuristics allow for combining many additional conflicting demand–supply factors to design a line plan with predominantly cost-oriented and/or customer-oriented objectives. A range of scenarios are developed to generate three line plans for a real-world example of the HSR network in China using a decision support system. The performance of potential train schedules is evaluated to further examine the feasibility of the obtained line plans through graphical timetables.     

Forecasting demand for high speed rail

It is sometimes argued that standard state-of-practice logit-based models cannot forecast the demand for substantially reduced travel times, for instance due to High Speed Rail (HSR). The present paper investigates this issue by reviewing the literature on travel time elasticities for long distance rail travel and comparing these with elasticities observed when new HSR lines have opened. This paper also validates the Swedish long distance model, Sampers, and its forecast demand for a proposed new HSR, using aggregate data revealing how the air–rail modal split varies with the difference in generalized travel time between rail and air. The Sampers long distance model is also compared to a newly developed model applying Box–Cox transformations. The paper contributes to the empirical literature on long distance travel, long distance elasticities and HSR passenger demand forecasts. Results indicate that the Sampers model is indeed able to predict the demand for HSR reasonably well. The new non-linear model has even better model fit and also slightly higher elasticities.     

Passenger rail in North America in the light of developments in Western Europe and Japan

Because of different geo‐demographic and economic conditions, the impact of the new passenger modes (road and air) on rail travel was much larger in North America than in Europe. In 1960s and 1970s, as the railway share of intercity traffic in North America shrunk to a negligible one or two percent, the passenger trains were abandoned by private railway companies and taken over by state organizations, which have continued to operate traditional trains and generate mounting losses. On the technology side, no attempts have been made to improve competitiveness of trains vis‐a‐vis automobiles and airplanes.

In Europe and Japan, the railways responded to the challenge by (i) upgrading the performance (speed) and comfort of traditional trains operating on existing tracks and (ii) developing trains which could, on short and intermediate range distances, compete successfully, in terms of speed and economy, with the road and air modes. The Japanese (Shinkansen trains) and French (TGV trains) experience clearly shows that trains operating on dedicated lines at average speeds of 150 to 200 km/hr provide a superior transportation service and economy on high‐traffic intercity routes of up to about 500 km length. In this paper the factors responsible for the present status of passenger rail in North America are analysed, the current policies in the U.S. and Canada are evaluated in the light of experience to date and developments abroad, and suggestions for a long‐term passenger rail policy are made. This includes examination of (i) the viability of continued subsidization of traditional train services, (ii) the viability of operation of faster trains on existing tracks, (iii) the scope for introduction of modern, fast trains on dedicated lines in high‐density, intercity corridors, (iv) the application of fast trains as access to major airports and integration of airports with fast intercity lines, and (v) the impact of energy (oil) consumption in transportation.

     

Development of railway station choice models to improve the representation of station catchments in rail demand models

ABSTRACT

This paper describes the development of railway station choice models suitable for defining probabilistic station catchments. These catchments can then be incorporated into the aggregate demand models typically used to forecast demand for new rail stations. Revealed preference passenger survey data obtained from the Welsh and Scottish Governments was used for model calibration. Techniques were developed to identify trip origins and destinations from incomplete address information and to automatically validate reported trips. A bespoke trip planner was used to derive mode-specific station access variables and train leg measures. The results from a number of multinomial logit and random parameter (mixed) logit models are presented and their predictive performance assessed. The models were found to have substantially superior predictive accuracy compared to the base model (which assumes the nearest station has a probability of one), indicating that their incorporation into passenger demand forecasting methods has the potential to significantly improve model predictive performance.     

What determines rail transit passenger volume? Implications for transit oriented development planning

Transit oriented development (TOD) has been an important topic for urban transportation planning research and practice. This paper is aimed at empirically examining the effect of rail transit station-based TOD on daily station passenger volume. Using integrated circuit (IC) card data on metro passenger volumes and cellular signaling data on the spatial distribution of human activities in Shanghai, the research identifies variations in ridership among rail transit stations. Then, regression analysis is performed using passenger volume in each station as the dependent variable. Explanatory variables include station area employment and population, residents’ commuting distances, metro network accessibility, status as interchange station, and coupling with commercial activity centers. The main findings are: (1) Passenger volume is positively associated with employment density and residents’ commuting distance around station; (2) stations with earlier opening dates and serving as transfer nodes tend to have positive association with passenger volumes; (3) metro stations better integrated with nearby commercial development tend to have larger passenger volumes. Several implications are drawn for TOD planning: (1) TOD planning should be integrated with rail transit network planning; (2) location of metro stations should be coupled with commercial development; (3) high employment densities should be especially encouraged as a key TOD feature; and (4) interchange stations should be more strategically positioned in the planning for rail transit network.     

Does a circular high-speed rail network promote efficiency and spatial equity in transport accessibility? Evidence from Hainan Island,China

This paper investigates the efficiency and spatial equity impacts of a unique island-looping high-speed rail (HSR) network in Hainan province, China. An integrated network and raster-based model is applied to accurately measure the accessibility indicators. We perform analysis at four different geographical planning levels – island, corridor, spillover, and county level. The HSR with a non-polarized topology can increase the accessibility of the entire island and corridor, but only leads to a slight increase in the spillover areas without HSR stations. HSR construction also leads to spatial cohesion for the entire island and corridor. Although the circular HSR network consists of several HSR stations distributed relatively equally, the results show that counties contribute differently to the cohesion of the entire island due to the varied initial level of accessibility values. Moreover, the county-level analysis reveals that the internal changes of each county are also different with balancing, polarization, and neutral effects appearing. Therefore, the internal equity of counties needs to be combined with their external contributions to global equity. Our framework permits policymakers to make customized HSR transport policies at different planning levels, particularly for an isolated area.     

Role of the Travel Factor Convenience in Rail Travel and a Framework for its Assessment

Abstract

This paper reviews the travel factor convenience with particular regard to rail travel. Past research has shown that convenience is a concept readily associated with the private car and its perceived ability to provide a door‐to‐door journey. Private vehicles such as cars are often key competitors to public transport. However, convenience with regard to public transport has proved to be somewhat of an ambiguous concept, often showing a high degree of overlap with the other main recognized travel factors. This paper shows that it is possible to consider convenience in rail travel as an embodiment of four themes: access/egress, station facilities/environment, frequency of service/scheduling and interchange between train services. A list of physically measurable elements can be produced relating to these four themes in order to assess the convenience of any particular station. A categorization process is proposed based upon the initial findings of a questionnaire designed to obtain a user perspective upon convenience. It is concluded that no definitive measure of convenience can be produced for rail travel, although a proxy measure, based upon categorization, containing some or all of the defined elements should be possible.     

Access to railway stations and its potential in increasing rail use

The propensity to travel by rail, and not, for example by car, can be considered to be a factor of the rail service offered, the access to it and the characteristics of the population served. Efforts to increase rail use usually focus on the rail service itself while the accessibility of the rail network receives less attention. In this context, the paper has two broad aims. First, to evaluate how important the ‘access-to-the-station’ part of a rail journey is to passengers in their overall satisfaction with the rail journey and second, to investigate the balance between characteristics of the service, the access to it and the population served in determining rail use in different parts of the rail network. The analysis is carried out for the Netherlands. To achieve the first aim, we use the Dutch Railways customer satisfaction survey and apply principal component analysis and derived importance techniques to assess the relative importance of accessibility in determining the overall satisfaction with the rail journey. For the second aim, we use regression analysis to explain, at the Dutch postcode level, the propensity to use rail. We find that satisfaction with the level and quality of the access to the station is an important dimension of the rail journey which influences the overall satisfaction from that journey and that the quality and level of accessibility is an important element in explaining rail use. The conclusion reached is that in many parts of the rail network improving and expanding access services to the railway station can substitute for improving and expanding the services provided on the rail network and that it is probably more cost efficient when the aim is to increase rail use. These parts of the network are mainly in the periphery where the current level of rail service is relatively low.     

Modelling the resilience of rail passenger transport networks affected by large-scale disruptive events: the case of HSR (high speed rail)

This paper deals with modelling the dynamic resilience of rail passenger transport networks affected by large-scale disruptive events whose impacts deteriorate the networks’ planned infrastructural, operational, economic, and social-economic performances represented by the selected indicators. The indicators of infrastructural performances refer to the physical and operational conditions of the networks’ lines and stations, and supportive facilities and equipment. Those of the operational performances include transport services scheduled along particular routes, their seating capacity, and corresponding transport work/capacity. The indicators of economic performances include the costs of cancelled and long-delayed transport services imposed on the main actors/stakeholder involved—the rail operator(s) and users/passengers. The indicators of social-economic performances reflect the compromised accessibility and consequent prevention of the user/passenger trips and their contribution to the local/regional/national Gross Domestic Product. Modeling resulted in developing a methodology including two sets of analytical models for: (1) assessing the dynamic resilience of a given rail network, i.e., before, during, and after the impacts of disruptive event(s); and (2) estimation of the indicators of particular performances as the figures-of-merit for assessing the network’s resilience under the given conditions. As such, the methodology could be used for estimating the resilience of different topologies of rail passenger networks affected by past, current, and future disruptive events, the latest according to the “what-if” scenario approach and after introducing the appropriate assumptions. The methodology has been applied to a past case—the Japanese Shinkansen HSR network affected by a large-scale disruptive event—the Great East Japan Earthquake on 11 March 2011.     

How do passengers use travel time? A case study of Shanghai–Nanjing high speed rail

Traditional travel behavior theory regards travel time as a waste. Recent studies suggest that it carries a positive utility, among other reasons for the benefit of the activities conducted while traveling. However, most studies of travel time use have focused on conventional trains in developed countries. Few have systematically examined the permeation of information and communication technology (ICT) into travel time use and the correlates of activity participation in developing countries, particularly on high speed rail (HSR). Using a survey conducted on the Shanghai–Nanjing corridor (N = 901), this study examines how HSR passengers use their travel time and explores the correlates of the different types of activities of business and non-business travelers, respectively, through multivariate probit models. We found that 96% of the respondents use ICT during their HSR journey and that most passengers spend some of their travel time on work-related activities. Moreover, items carried and advance planning as well as work-related travel attributes contribute significantly to activity participation. However, the factors affecting time use of business and non-business travelers differ. HSR service design should facilitate passenger engagement in various activities and improvement of their travel experience. A stable internet connection, adequate power sockets, and a noise-free environment will promote both work and leisure activities on the HSR.     

Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups

Using a primary dataset from an experimental survey in eight European cities, this study identified the key determinants of satisfaction with individual trip stages as well as overall journey experience for different travel modes and traveler groups. Multivariate statistical analyses were used to examine the relationships between overall satisfaction and travel experience variables, trip complexity, subjective well-being indices, travel-related attitudes as well as individual- and trip-specific attributes. The results indicate that for certain traveler groups, such as women, young and low-income or unemployed travelers, there are distinctive determinants of satisfaction with trip stages for various travel modes. The results also indicate that satisfaction with the primary trip stage is strongly linked to overall trip satisfaction, while satisfaction levels with access and egress trip stages are strongly related to satisfaction with the primary trip stage. Past experience, traveler expectations and attitudes, and the emotional state of travelers are also significant explanatory variables for travel satisfaction. The results indicate that when an individual consciously chooses a particular travel mode, they will report a higher level of satisfaction with that chosen mode. Notwithstanding, while past experience highly influences an individual’s current travel satisfaction, the more they travel with the current mode, the less satisfied they are with their choice. The results of this study highlight the importance of gaining a better understanding of the interaction between instrumental variables and non-instrumental variables at different trip stages and the influence on user preferences, satisfaction and decision-making processes.     

Line haul interstation spacing for low cost feeder modes

The choice behaviour of low cost travel (LCT) modes is very sensitive to travel distance. A line haul system designed on the basis of current planning practice of locating widely spaced stations to cater auto and bus feeder modes with the primary objective of gaining travel speed is hostile to non‐motorized and low cost feeder modes. With the revival of interest in promoting the use of walk'n ride and bike'n ride modes, there is a need to develop an appropriate tool to examine the effect of their specific characteristics in establishing the number and location of stations.

A generic normative behavioural hybrid model for locating the cost minimizing number and location of stations is developed for an LCT‐fed line haul system. The model considers the system with many to many two dimensional line haul demand density function in which the density varies in both x‐ and y‐directions. The feeder mode choice behaviour is incorporated in the model by integrating probability‐access/egress distance function with the objective function. Explicit functional relationships among the parameters of these feeder modes such as modal share as a function of access/egress distance with the parameters of line haul systems are developed. Dynamic programming is used to minimize the system cost. The generic model is shown to collapse into several simplified models capable of yielding approximate solutions for several well known special cases. It has been shown that location of stations is sensitive to the through load on board as well as users’ cost that defines the choice behaviour at large. Numerical examples are presented to demonstrate the applicability of the model.     

Predicting disruptions and their passenger delay impacts for public transport stops

Disruptions in public transport can have major implications for passengers and service providers. Our study objective is to develop a generic approach to predict how often different disruption types occur at different stations of a public transport network, and to predict the impact related to these disruptions as measured in terms of passenger delays. We propose a supervised learning approach to perform these predictions, as this allows for predictions for individual stations for each time period, without the requirement of having sufficient empirical disruption observations available for each location and time period. This approach also enables a fast prediction of disruption impacts for a large number of disruption instances, hence addressing the computational challenges that rise when typical public transport assignment or simulation models would be used for real-world public transport networks. To improve transferability of our study results, we cluster stations based on their contribution to network vulnerability using unsupervised learning. This supports public transport agencies to apply the appropriate type of measure aimed to reduce disruptions or to mitigate disruption impacts for each station type. Applied to the Washington metro network, we predict a yearly passenger delay of 5.9 million hours for the total metro network. Based on the clustering, five different types of station are distinguished. Stations with high train frequencies and high passenger volumes located at central trunk sections of the network show to be most critical, along with start/terminal and transfer stations. Intermediate stations located at branches of a line are least critical.