Do port security quality and service quality influence customer satisfaction and loyalty?

ABSTRACT

This study uses Kaohsiung Port as a case study to evaluate the relationships between port security quality, port service quality, customer satisfaction, and customer loyalty. For this purpose, a survey was conducted with shipping companies and freight forwarders in Taiwan. The results indicate that port security quality has a direct and positive impact on both port service quality and customer satisfaction; port service quality has a direct and positive impact on both customer satisfaction and customer loyalty; and customer satisfaction has a direct and positive impact on customer loyalty. However, the impact from port service quality is more significant than that of port security quality. Accordingly, this study suggests that Kaohsiung Port should concentrate on improving its service quality in order to enhance customer satisfaction and customer loyalty.     

关于港口光污染对视觉航标效能影响的探讨

近年来,随着城市建设进程的加快和高亮度照明的使用,城市亮化配套的景观灯等光源对港口安全生产带来一定的影响。文中通过以烟台港港口水域为例,分析港口水域光污染现状和研究进展,列举了常见的光污染源,分析和探讨了港口光污染对视觉航标能效的负面影响,进而更有针对性地提出如何正常发挥视觉航标能效方面提出应对策略。     

日照港虎山港区规划探讨

从日照港和日照市的港城互动和港口经济腹地的发展论述日照港开辟新港区的必要性;从临港工业园区的需要和自然条件论述开辟虎山港区的优越性,在此基础上,简述虎山港区规划设想。     

The urban port: A hidden resource for the city and the coastal zone

Abstract

This paper is concerned with the changing pattern of activity on the urban waterfront. It examines developments in marine transportation technology and in the economic structure of the central city that have influenced the function of the urban port. Drawing upon data related to the West Side of Manhattan, the impact of the changes in cargo and passenger ship operations on the urban port is described and analyzed. A twofold strategy for public agencies to identify and understand the opportunities presented by technological change and to formulate policies for the redevelopment of the urban coastal zone is discussed.     

Smaller ports’ evolution towards catalysing sustainable hinterland development

ABSTRACT

From simple organizations as gateways for goods and passengers, ports have evolved and transformed into complex organizational systems with multiple functions. Besides providing cargo, logistics, and other kinds of services to its customers, modern ports engage in the development of their hinterlands. Sustainability, evolving from environmental actions over the years, has become the core of many modern ports’ approach towards hinterland development and port competitiveness. While the literature is concerned with and presents examples of large ports implementing sustainability initiatives, the literature is scarce on smaller ports. This article addresses this gap by exploring qualitatively the case of the Port of Aalborg, a medium-sized port in Denmark, and its evolution towards using sustainability for port and hinterland development. The research focuses on the actions behind environmental development at the port. Its evolution is mapped and explored using the analytical framework developed based on the (larger) ports’ development and their roles. The findings from the Port of Aalborg case exemplify how smaller ports can evolve to drive the sustainable development of their hinterlands and contribute to a better understanding of this kind of port.     

Impacts of the Belt and Road Initiative in the Indian subcontinent under future port development scenarios

ABSTRACT

The aim of this paper is twofold: the first is to assess the extent to which current port development initiatives contribute to securing the status of the Port of Colombo as a regional transshipment (T/S) hub to serve the Indian subcontinent; and the second is to generate plausible future development scenarios for the maritime industry in the context of the Belt and Road Initiative (BRI). A scenario analysis method is applied to examine the past trends and to build future development scenarios. The results showed that major Indian ports have experienced a significant growth in cargo volumes and vessel traffic. South and East Indian coastal ports continue to use the Port of Colombo as a T/S port in tandem with the corridors connected to the Indian Ocean. Scenario analysis highlights the growing importance of BRI-centric land-based economic corridors, which would generate a large amount of cargos from hinterlands up to China. This would be further fueled through the Great Mekong region-driven industrialization, which would add to the west-bound maritime cargo volume. The paper concludes that the increased capital influx from China would more likely to result in a substantial development of the present port and road/rail infrastructure in Sri Lanka.     

Influence of local government on port investment: implications of China’s decentralized port governance system

ABSTRACT

The pursuit of better performance by the local government can influence the investment decision-making related to port expansion. This paper compares the ceilings at which the port enterprise and the local government would stop making investments. To achieve this, the benefits to the port enterprise and the local government are measured over a given time period. An empirical study investigating how a port would respond if a rival port uses a type of capacity investment strategy is conducted for two major ports in Liaoning. The time at which the local government and the port enterprise would stop making investments and the final equilibrium are developed using the data from 2010. From the empirical results, it was found that investment in port capacity contributes greatly to the local government’s performance. Meanwhile, different investment ceilings are discovered for the port enterprise and the local government. This research is meaningful for discussing the institutional relationship between the local government and the port enterprise in China’s current decentralized port governance system.

This paper is a revised and expanded version of a paper entitled ‘Port expansion mechanism in the context of political achievement of local government: a special phenomenon in China’ presented at International Association of Maritime Economists 2012 Taipei Conference during 5th September –8th September.     

Port administration and coastal zone management in Vancouver,British Columbia: A comparison with Seattle,Washington

Large North American ports are encountering serious management challenges. Surrounding communities, environmental interest groups, and government policy are focusing on protection and enhancement of public coastal amenities. In Vancouver, the federal port management system historically enabled national trade interests to override local and regional objectives at the discretion of port decison makers. In contrast, the Port of Seattle is administered at the local level, and legislation and policy require that local publics are involved in decision‐making. Recently, VPC established itself as the vanguard among Canada's major ports in the advancement of progressive management. Nevertheless, the adoption of new policies would ensure that Vancouver, and Canada's other ports, continue to be responsible leaders in Canadian coastal management. These policies include: federal, municipal, and provincial government representation on the local board of directors; strengthening community involvement; creation of a standing planning advisory committee; subjecting Canadian ports to the federal environmental assessment law; and adoption of explicit land and water use regulations.     

Looking Beyond Cargo and Cruise Ships: Promoting Academic Marine Research and Clean Technologies as an Economic Development Strategy for Ports

The Port of Los Angeles (Port) is the largest container port in the Western Hemisphere, and a catalyst for business activity and employment. Historically, the majority of the Port's workforce lived in the communities directly adjacent to the Port. However, in the latter half of the last century, jobs and economic activity began to shift away from the Port, causing public attitudes in the local communities to change. Instead of being viewed as the source of their livelihood, local residents began to view the port as a generator of environmental impacts and industrial blight. Formidable community opposition to Port growth and modernization ensued. Employment within the Port district peaked in the mid 20th century at 100,000. By 2009, the Port had only 12,700 jobs. To re-establish and maintain a long-term positive relationship between the Port and its neighbors, the Port needed to increase the numbers of local residents in the port on a daily basis. The Port looked beyond its traditional role of cargo handling, to leverage creation of new water-dependent job clusters. The strategy incorporates elements of the traditional cluster concept by proposing to co-locate and create synergies between technology developers, university researchers, and marine and maritime industries.     

Productivity change of the Spanish Port System: impact of the economic crisis

ABSTRACT

The main goal of this study was to assess the impact of the economic crisis on the productivity growth of the Spanish Port System (SPS). The Malmquist Productivity Index (MPI) was estimated for the 28 Port Authorities of the SPS, for a ‘non-crisis period’ (2005–2008) and a ‘crisis period’ (2008–2011). From a policy perspective, the MPI is a very useful approach for assessing the productivity change because it can be decomposed into the catching-up index and the frontier productivity index. The results showed that the economic crisis did not impact all of the Spanish Port Authorities equally. Some Port Authorities presented higher productivity growth during the crisis period than in the non-crisis period. Further analysis by the Mann–Whitney test revealed that Port Authority investments and productivity growth were statistically related. Information provided by this study may be very useful for stakeholders and decision-makers, in terms of long-term strategic planning and improving the competitiveness of the SPS. The findings illustrate that the economic crisis should not be seen as an international tragedy, but as an opportunity to adapt port traffics and installations to new needs and market demands.     

Oil and gas development in a coastal landscape: Visual preferences and management implications

Abstract

This study examines the relationships of four general landscape characteristics to viewer preference for a coastal landscape including oil and gas development. Landscape management possibilities that address these characteristics are apparent naturalness, compatibility of development with its setting, and ephemeral characteristics, including tidiness.

Forty residents of and visitors to a Louisiana Gulf Coast island were interviewed. They were asked to describe and rate the attractiveness of local views. Three hundred and ninety‐three views containing a total of 99 features were described. A content analysis determined which of the 99 features were present in each view. Then factor analysis was performed on the feature presence classifications to suggest viewtypes. The 26 factors, or viewtypes, resulting were related to view ratings in a regression analysis.

Results suggest that, while natural‐appearing coastal landscapes are attractive, some developed landscapes may also be attractive. Compatibility, nighttime viewing, and tidiness enhance the attractiveness of developed landscapes. Where these characteristics become part of the design and maintenance program for oil and gas facilities, viewer preference may increase.     

珠三角集装箱码头发展与香港关系的定量论述

针对不同层面关注珠三角集装箱码头发展与香港的关系,从香港、深圳港和广州港等集装箱运输发展现状及关系着手,结合广东省外贸集装箱生成量和珠江三角洲集装箱码头规划和建设情况,在不同情景下以顺向和逆向思维预测和定量分析香港与珠三角集装箱码头吞吐量之间的互补关系,探索它们之间共同繁荣、协调发展的平衡点.     

The Quiet Revolution in Visual Resource Management: A view from the coast

Abstract

This introductory piece traces the growth of knowledge and activity associated with visual resource management in general. A specific framework of questions regarding methods of coastal zone visual resource management is presented. The state‐of‐the‐art in methodological studies is listed for each question, and the methodological questions are related to the major articles with the special issue of the Coastal Zone Management Journal. Major legal federal statutes, state statutes, and court cases are reviewed in light of visual resource management in the coastal zone. The remaining articles within the special issue that deal with integration of VRM into decision‐making are then arrayed against a management framework. This framework includes regulatory situations for (1) public land management and planning, (2) public projects involving private lands, and (3) public regulation of private projects.     

Port development within the framework of Malaysia's transport policy: some considerations

There is disjunction between the national port policy and the national transport policy in Malaysia, as the latter, for much of its time, focused on national integration rather than trade facilitation. During Malaysia's concentration on national integration, it relied on Singapore as its main port. This allowed Singapore to develop as a centre of transport for Malaysian trade. To break Singapore's stranglehold on its cargo and to make Port Klang a regional hub port, Malaysia must reconcile its national transport and port policies, with the main aim of facilitating trade. In view of the strong presence of transnational corporations in its trade and the fact that world trade today is based on reciprocity, Malaysia may have to consider a more laissez faire approach with regard to port development.     

基于主成分分析法的港口吞吐量内在影响因素研究

从可能影响港口吞吐量的若干因素出发,利用统计软件,采用主成分分析法提取最关键因素,基于太仓港的实证分析,剖析了港口吞吐量的内在影响机理,为未来太仓港的发展提供理论依据.     

Marine log transportation and handling systems in british columbia: Impacts on coastal management

Abstract

Over 90 percent of British Columbia's annual log harvest enters into complex water‐based systems of transportation, storage, and handling. These systems have considerable impacts on a wide range of coastal resources and uses. A number of site‐specific conflicts have arisen between forestry and preexisting or emerging values including fisheries, mariculture, recreational boating, and harbor redevelopment. Specific data on the impacts leading to conflict are often fragmentary. However, concerns about highly valued and fragile areas‐particularly estuariesalong with industrial concerns regarding log losses and handling efficiency, have prompted changes in log handling. These include moves to dryland sorting, log bundling, and a redistribution of forestry activities in estuaries to accommodate other values. Conflict adjustments and responses have in the past been largely ad hoc and attempted in a jurisdictional vacuum concerning control of coastal management. A more inclusive strategy is now slowly emerging, which involves the coordinated participation of federal, provincial, and industrial interests.     

The impact of ship size on ports’ nautical costs

ABSTRACT

Much is known about transport costs at sea and costs made at terminals in ports. About costs, made by ports to provide nautical facilities (incl. infrastructure) and services, not much research is done yet. This paper estimates the impact of increasing ship sizes on costs made by the Port Authority of Amsterdam when providing nautical facilities and services by using hedonic pricing techniques. We have rather unique data on ship’s sizes and harbour dues paid per ship for over 25 years for ships that visited the Port of Amsterdam. Harbour dues paid are used as a proxy for the costs of nautical facilities and services. We have found nearly constant returns to scale, when volume is used as a measure of a ships’ size. An increase in average ship size with 1,000 tonnes deadweight will result in approximately €2 million additional yearly costs (an increase of the average ship size of six percent results in an increase of nautical costs with nearly the same percentage). Our results can be used by Port Authorities and port operators (in case of landlord ports) to estimate costs to be made for providing nautical facilities and services in the near future.     

The changing role of ports in supply-chain management: an empirical analysis

As integrated supply-chain management (SCM) is now at the epicentre of business transformation, firms are breaking down boundaries between internal functions, as well as between the enterprise itself and key partners in the value chain (e.g. customers, distributors, suppliers and carriers). One of the main goals of such new management approach is to get everyone in the supply chain into a common platform of logistics transactions and information systems.

Against such background, the aim of this work is to analyse how and if port operators can face the challenge of higher integration, on the assumption that the higher the integration between the actors the higher the competitiveness of the whole supply chain.

Accordingly, we adopted an SCM approach in the analysis of the port of Le Havre in Renault's supply chain. More specifically, we referred to the Lambert tri-dimensional model based on supply chain's structure (actors), key business processes and links between actors. The field work—which mainly consisted of semi-structured interviews to Renault, logistics and port operators, and, finally, to the Le Havre Port Authority—was crucial to gather the needed information.     

The visual impact of development in coastal zone areas

Abstract

The focus of this paper is theoretical, as well as methodological. It reviews previous studies of visual impact and reports research by the author on people's evaluation of the appropriateness of different man‐made facilities in different coastal‐area contexts and other environments. In this study, subjects were asked to react to slides developed through the use of landscape models and experimental facilities to simulate the appearance of a building in the landscape, while systematically varying the visual relatedness between the two. Specific interest centered on the variable of congruity vs. contrast between the appearance of the building and its landscape context, manipulated by co‐varying the attributes of color and size to create a five‐point scale of contrast/obtrusiveness. The hypothesis was that judgments of appropriateness, and to a lesser extent judgments of liking, would vary inversely with level of contrast. The role of two further variables, the functional significance of the building in its setting, and the character of the setting itself, was also investigated. The author reviews methodological issues involved where subjects respond to visual stimuli for purposes of judging change in visual quality. These methodological issues include: stimulus‐selection and problems of simulation, choice of response measures, and choice of respondents, and the treatment of individual differences. The author calls for development of standardized scales and indices such as “perceptually‐relevant environmental quality indicators.”     

大连港吞吐量与腹地经济发展关系研究

文章采用圈层结构法将大连港腹地划分为三个圈层范围,并通过构建哈夫引力模型分析各圈层经济指标与港口吞吐量之间的关系。结果表明：各圈层的经济指标对港口吞吐量的影响存在可量化的差异,从营口港对大连港吞吐量的实际影响出发,分析原因,并在两港腹地资源竞争分析基础上,提出区域化合作将是两港未来发展的理性选择。