高铁环境下基于QoS用户业务的公平性功率分配算法

鉴于高速铁路(HSRs)通信业务的多样性,侧重于单一类型业务的传输优化方案,已无法满足用户业务服务质量(QoS)差异性显著提升的需求。针对HSRs通信环境,将用户业务分为时延敏感业务和时延非敏感业务,以满足用户QoS需求且同时兼顾占用无线信道的公平性为优化目标,研究了基站(eNB)平均发射功率约束条件下的功率分配问题。根据eNB能否预先获知用户的期望速率,分别采用了基于用户期望和基于预分配的功率分配策略。仿真结果表明,ε-Optimal比例公平算法的eNB发射功率较高且用户满意度较低;信道反演算法只针对时延敏感用户能较好地满足其QoS(最大耐受时延映射的期望速率),并且固定功率分配算法仅能够满足时延非敏感用户的QoS,两种算法均无法保证用户间的公平性;所提算法既具有较高的用户满足度,又较好地保证了用户间的公平性。     

The best of times and the worst of times: A new best–worst measure of attitudes toward public transport experiences

Attitudes play an important role in determining individual transit behaviour and the measurement of attitudes is relied on by public transit authorities’ world over. Given their role in behaviour and policy making, the accurate measurement of attitudes is of critical importance. Traditional satisfaction scales are prone to bias and on their own they are only a partial measure of attitudes. Given that satisfaction scales have been used to assist with large scale transport infrastructure investment decisions, to aid policy makers examining reactions to alternative policy changes and reform, and to measure the success of new initiatives, deriving robust satisfaction scales should be of critical importance. This paper introduces a dual version of best–worst scaling as an alternative measure of satisfaction. Best–worst scaling is free of the biases inherent in traditional response scales and is ideal for handling the comparative evaluation of large amount of attributes, particularly those which are inherently qualitative. The paper makes a further innovative contribution by proposing a model structure for the joint estimation of satisfaction and importance. Our model shows a better delineation between the attributes used to measure attitudes towards bus use and a more detailed understanding of the relationship between importance and satisfaction; enabling transport operators to better understand what counts most and assess their performance.     

Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands

During 10 years experience with competitive tendering of regional and local public transport in the Netherlands, national average trip satisfaction of passengers increased from 6.84 to 7.25 (+0.41). This is a remarkable improvement, but a closer look at the data reveals that also in regions without competitive tendering the improvement in satisfaction was substantial. The difference in the improvement for regions with and without tendering is only +0.06. Tendering led in the majority of concession areas to an improvement of average trip satisfaction, but in some 40% of the cases a deterioration was observed. A change of operator in general has a negative impact on satisfaction. We also find that the effect on satisfaction of early tendering is larger than of later tendering. This may well be the consequence of a shift in emphasis of authorities and operators from quality improvement to efficiency improvements. The model building and analysis is based on the comparison per year-pair of regions tendered versus regions non-tendered (in that specific year-pair). So we compare the effects on satisfaction of tendered regions relative to non-tendered regions.An analysis concerning the weighted satisfaction judgments of 15 underlying service attributes revealed that ‘service frequency, on-time performance, travel speed, and vehicle tidiness’ contribute the most to the effect on satisfaction in the tendered regions. We found that new vehicles impact highly on satisfaction with travel speed and vehicle tidiness. The emphasis in the tenders with increasing service frequency, led to an increase in satisfaction but, may have a deteriorating effect on (the satisfaction with) on-time performance.     

A constraint programming model with time uncertainty for cooperative flight departures

The lack of a proper integration of strategic Air Traffic Management decision support tools with tactical Air Traffic Control interventions usually generates a negative impact on the Reference Business Trajectory adherence, and in consequence affects the potential of the Trajectory-Based Operations framework. In this paper, a new mechanism relaying on Reference Business Trajectories as a source of data to reduce the amount of Air Traffic Controller interventions at the tactical level while preserving Air Traffic Flow Management planned operations is presented. Artificial Intelligence can enable Constraint Programming as it is a powerful paradigm for solving complex, combinatorial search problems. The proposed methodology takes advantage of Constraint Programming and fosters adherence of Airspace User’s trajectory preferences by identifying tight interdependencies between trajectories and introducing a new mechanism to improve the aircraft separation at concurrence events considering time uncertainty. The underlying philosophy is to capitalize present degrees of freedom between layered Air Traffic Management planning tools, when sequencing departures at the airports by considering the benefits of small time stamp changes in the assigned Calculated Take-Off Time departures and to enhance Trajectory-Based Operations concepts.     

Factors affecting electric vehicle sharing program participants’ attitudes about car ownership and program participation

There are growing concerns on traffic congestion, climate change and parking problems in major cities. Faced with these concerns, policy makers have sought sustainable transportation options including electric vehicle sharing programs (EVSPs). The city of Seoul with 10 million people also has recently launched an EVSP to provide citizens with an alternative travel mode. This study attempts to explore factors affecting the EVSP participants’ attitudes about car ownership and program participation. To do this, a web-based survey was conducted for the participants of the Seoul EVSP, asking their satisfaction levels for the components of the EVSP. Then, using 533 responses of 1772 EVSP members (a response rate of 30%), ordered probit models were developed for three types of attitudes: (1) willingness to dispose of a car, (2) willingness to purchase an EV and (3) willingness to continue participating in the EVSP. The estimated models suggested that participants’ social and economic perspectives were the most important factors affecting the participants’ attitudes. In addition, the attitudes varied depending on personal characteristics such as gender, age and income. Although this study was conducted in the early stage of an EVSP, its results are expected to provide insights into a better EVSP design.     

如何保证铁路客户服务中心的优质服务

对如何保证铁路客户服务中心的优质服务进行阐述，从技术层面对铁路客户服务运营管理系统进行论述，并且分析了指标管理和品质管理的重要性，指出如何从内到外全面管理客户服务中心的运营品质。     

基于SEM模型的轨道交通企业员工满意度评价

员工满意度的高低直接影响着企业经营活动的效率。本文首先介绍了结构方程模型（SEM模型）的基本原理,然后从轨道交通企业的特点出发,建立了轨道交通企业员工满意度评价的SEM模型及指标体系,最后以深圳地铁运营分公司员工满意度评价为例,对SEM模型进行了实证性研究。     

Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups

Using a primary dataset from an experimental survey in eight European cities, this study identified the key determinants of satisfaction with individual trip stages as well as overall journey experience for different travel modes and traveler groups. Multivariate statistical analyses were used to examine the relationships between overall satisfaction and travel experience variables, trip complexity, subjective well-being indices, travel-related attitudes as well as individual- and trip-specific attributes. The results indicate that for certain traveler groups, such as women, young and low-income or unemployed travelers, there are distinctive determinants of satisfaction with trip stages for various travel modes. The results also indicate that satisfaction with the primary trip stage is strongly linked to overall trip satisfaction, while satisfaction levels with access and egress trip stages are strongly related to satisfaction with the primary trip stage. Past experience, traveler expectations and attitudes, and the emotional state of travelers are also significant explanatory variables for travel satisfaction. The results indicate that when an individual consciously chooses a particular travel mode, they will report a higher level of satisfaction with that chosen mode. Notwithstanding, while past experience highly influences an individual’s current travel satisfaction, the more they travel with the current mode, the less satisfied they are with their choice. The results of this study highlight the importance of gaining a better understanding of the interaction between instrumental variables and non-instrumental variables at different trip stages and the influence on user preferences, satisfaction and decision-making processes.     

物流管理专业学生满意度指标体系与实证分析

通过设计合适的学生满意度指标并以调查表形式对本校物流管理专业近3届毕业生进行问卷调查分析,从中发现问题和不足为物流管理专业的人才培养模式提出改革方向.     

北京公共交通通勤出行者满意度研究

公交出行满意度是一项乘客对公交直接反馈的重要信息指标,综合反映了一个城市的公交状况。本文在调查研究的基础上建立了北京通勤公交乘客满意度测评模型,根据建立的模型进行调查方案设计、安排调查,最后根据调查数据和所建模型进行测评分析,得出了现状通勤公交乘客的满意度情况,找出其最关心的问题和最需要解决的问题,并提出针对性建议。