| “感心服务”助力金旅再创辉煌 |
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| 引用本文： | 杨焱.“感心服务”助力金旅再创辉煌[J].商用汽车,2011(1):62-63. |
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| 作者姓名： | 杨焱 |
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| 摘 要： | 在经历了金融危机、公铁竞争等系列因素的影响后,金旅的市场业绩在2010年实现了强势逆转。2010年12月24日,金旅副总经理叶宇亮在公司售后服务年会后接受采访时表示:
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| 关 键 词： | 再创辉煌 售后服务中心 服务体系 服务站 服务网点 客户需求 金融危机 助力 服务质量 市场业绩 |
Golden Dragon Realize A Dramatic Change Both in Customers and After-sale Service Systems |
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| Abstract: | Having being impacted by financial crisis and competition among the railway and road transportation,Golden Dragon Company had gained a dramatic reverse in many aspects,particularly the after-sales service which the Company had an extreme outstanding performance.This was a great helpful to the company's long term development. |
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