| 以"诚信"叩开"上帝"心扉 |
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| 引用本文： | 黄思光,陈华生.以"诚信"叩开"上帝"心扉[J].中国修船,2006,19(4):13-15. |
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| 作者姓名： | 黄思光 陈华生 |
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| 作者单位： | 4807工厂,福建,福安,355011 |
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| 摘 要： | 以市场为中心、以顾客为关注焦点的经营理念已经被企业、社会所广泛接受,文章就如何在经营过程中贯彻这个理念,谈了一些做法和看法,认为应该与顾客建立“诚信”为本的经营战略伙伴关系、提高顾客满意度、提供人性化的售后服务、以顾客满意度测评结果为依据,持续改进、提高产品质量和售后服务质量。
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| 关 键 词： | 诚信 顾客 满意 战略 |
| 文章编号： | 1001-8328(2006)04-0013-03 |
| 收稿时间： | 2005-12 |
| 修稿时间： | 2005年12月1日 |
Win the "God" with "Credit" |
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| HUANG Si-guang,CHEN Hua-sheng.Win the "God" with "Credit"[J].China Shiprepair,2006,19(4):13-15. |
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| Authors: | HUANG Si-guang CHEN Hua-sheng |
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| Abstract: | The concept that market should be centre ; customer should be focus of attention, has been widely accepted by enterprises, even society. Only the close strategic partner-ship between enterprise and customer, satisfacting from customer, humanized after-sales services, consistent improvement on product quality and services can make the concept to be carried out in the practical management. |
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| Keywords: | credit customer satisfy strategic |
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