| ITIL在电信运维中的应用研究 |
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| 引用本文： | 陈炼. ITIL在电信运维中的应用研究[J]. 铁路计算机应用, 2011, 20(4): 47-50 |
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| 作者姓名： | 陈炼 |
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| 作者单位： | 中国铁通集团有限公司,广东分公司网络支撑中心,广州,510080 |
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| 摘 要： | 从电信运营商的运维现状、ITIL基本理论、ITIL应用思路3个方面对引入ITIL理论在电信运维管理工作中的应用进行分析,结合实际,介绍ITIL的具体实践.建议电信运营企业应以客户为中心,不断应用ITIL完善自身运维管理,提高服务质量.
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| 关 键 词： | ITIL 运维 电信运营商 |
| 收稿时间： | 2011-04-15 |
Application research on ITIL in telecom operation and maintenance |
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| CHEN Lian. Application research on ITIL in telecom operation and maintenance[J]. Railway Computer Application, 2011, 20(4): 47-50 |
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| Authors: | CHEN Lian |
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| Affiliation: | CHEN Lian(Center of Network Supporting,China Tietong Telecommunications Corporation Guangdong Branch,Guangzhou 510080,China) |
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| Abstract: | This paper analyzed the application of ITIL theory in the operation and maintenance of telecom operators from three aspects,which were the current situation,the basic theory and application of ITIL.The paper also introduced the actual ITIL practice.It was suggested that telecom operators should focus on customer's needs,improve its operation and maintenance with continuous application of ITIL,and therefore improve their service quality. |
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| Keywords: | ITIL operation and maintenance telecom operators |
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