| 铁路物流呼叫中心系统建设方案 |
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| 引用本文： | 孙晓滨.铁路物流呼叫中心系统建设方案[J].铁路通信信号工程技术,2009,6(6):24-25,32. |
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| 作者姓名： | 孙晓滨 |
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| 作者单位： | 中国铁通山东分公司,济南,250011 |
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| 摘 要： | 铁路物流呼叫中心系统是在山东铁通呼叫中心平台基础上,结合铁路物流行业相关业务实际需求开发而成的集自动交互式语音服务（IVR）、智能路由、人工座席、外拨和录音管理等功能于一体的大型呼叫中心系统,它的实现能够协助物流企业为客户提供集售前、售中和售后于一体的综合性服务,形成一套全新概念的管理和服务方式。
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| 关 键 词： | 物流 呼叫中心 CTI IVR |
Construction Plan of Railway Logistics Program Call Center System |
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| Sun Xiaobin.Construction Plan of Railway Logistics Program Call Center System[J].Railway Signalling & Communication Engineering,2009,6(6):24-25,32. |
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| Authors: | Sun Xiaobin |
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| Abstract: | Railway logistics call center system is a large-scale call center system based on the Shandong CRC call center platform, combines with the actual demand of the railway logistics-related businesses, including the interactive voice service, intelligent routing, manual seats, outbound, recording management functions. Its realization can help the logistics corporations to provide the comprehensive services which integrates pre-sale, sale and after-sale service. |
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| Keywords: | CTI IVR |
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