Merging ICT and informal transport in Jakarta's ojek system

This paper discusses how information and communication technologies (ICT) may influence travel behavior of an informal transport system, and whether and in which ways merging digital technologies represents disruption for a specific sociotechnical ensemble. For decades, ojek has been a form of informal passenger transport, based on motorcycles in Jakarta, and recently smartphone apps have become available in that sociotechnical arrangement. We randomly surveyed passengers and drivers in the central district, for both those who do and do not use these apps. Despite many similarities between both groups, the drivers who use smartphones for their trips reported higher daily incomes, longer average trip distances and a larger coverage area. Passengers using conventional ojek transport reported lower levels of both safety perception and satisfaction when compared to app-based ojek users. For both categories of user, ojek seems to compete with, complement, and be an alternative to bus rapid transit and the suburban rail system (KRL) in the area covered by our sample. The areas covered by regular buses and vans roughly match the origins and destinations of ojek trips.