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| 车险客服岗位人员的知识构成 | |
| 引用本文： | 王富饶. 车险客服岗位人员的知识构成[J]. 辽宁省交通高等专科学校学报, 2007, 9(3): 65-66 |
| 作者姓名： | 王富饶 |
| 作者单位： | 辽宁省交通高等专科学校,辽宁沈阳,110122 |
| 摘 要： | 随着车险理赔工作难度的增加和汽车工业的快速发展,车险客服岗位人员必须具备合理的知识结构,并不断补充和完善,以提高车险客服工作质量。 |
| 关 键 词： | 车辆保险 理赔 知识结构 |
| 文章编号： | 1008-3812（2007）03-065-02 |
| 修稿时间： | 2007-06-20 |
The Knowledge of Vehicle Insurance Customer Service Position |
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| Wang Fu-rao. The Knowledge of Vehicle Insurance Customer Service Position[J]. Journal of Liaoning Provincial College of Communications, 2007, 9(3): 65-66 | |
| Authors: | Wang Fu-rao |
| Affiliation: | Wang Fu-rao |
| Abstract: | With vehicle insurance claims increased difficulty of the work and the rapid development of the auto industry,Vehicle Insurance customer service staff positions must possess reasonable knowledge structure,and continuously added and improved Vehicle Insurance customer service to enhance the quality of work. |
| Keywords: | vehicle insurance claim knowledge structure |
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