| 铁路客运服务质量的综合评价 |
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| 引用本文： | 熊天文,赵继阳.铁路客运服务质量的综合评价[J].西南交通大学学报,1998,33(3):247-251. |
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| 作者姓名： | 熊天文 赵继阳 |
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| 作者单位： | 西南交通大学 |
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| 摘 要： | 论述了对铁路客运服务质量进行综合评价的必要性。综合考虑了评价铁路客运服务质量的各个指标，并建立了一种适用于我国铁路客运服务质量综合评价的指标体系。提出了针对我国铁路客运服务质量的一种多层次多目标综合评价方法。
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| 关 键 词： | 客运 评价 服务质量 铁路运输 |
A Synthetical Evalution Method for Quality of Railway Passenger Services |
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| Xiong,Tianwen,Zhao,Jiyang,Wang,Yan.A Synthetical Evalution Method for Quality of Railway Passenger Services[J].Journal of Southwest Jiaotong University,1998,33(3):247-251. |
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| Authors: | Xiong Tianwen Zhao Jiyang Wang Yan |
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| Abstract: | The necessity of synthetical evaluation for quality of railway passenger services is discussed. Various factors affecting the quality of railway passenger services are analyzed. An index system for synthetically evaluating quality of Chinese railway passenger services is suggested. Finally, a multi layer and multi objective fuzzy synthetical evaluation method is presented. |
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| Keywords: | passenger traffic evaluations railways service quality |
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