| 客运专线乘客满意度模糊综合评价 |
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| 引用本文： | 李然,梁冠民.客运专线乘客满意度模糊综合评价[J].交通科技与经济,2011,13(2):39-40,48. |
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| 作者姓名： | 李然 梁冠民 |
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| 作者单位： | 兰州交通大学交通运输学院,甘肃兰州,730070 |
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| 摘 要： | 利用模糊综合评价理论,研究客运专线乘客满意度的评价问题,从客运专线的运输特点和消费者的消费心理出发,构建客运专线乘客满意度评价体系,构建相应的多层次评价模型,并结合实例说明模型的有效性。
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| 关 键 词： | 客运专线 乘客满意度 模糊综合评价 |
Passenger Transportation Special Line Passenger Degree of Satisfaction Quality Fuzzy Synthetic Evaluation |
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| LI Ran,LIANG Guan-min.Passenger Transportation Special Line Passenger Degree of Satisfaction Quality Fuzzy Synthetic Evaluation[J].Technology & Economy in Areas of Communications,2011,13(2):39-40,48. |
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| Authors: | LI Ran LIANG Guan-min |
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| Institution: | LI Ran,LIANG Guan-min(Lanzhou Jiaotong University,Transportation Institute,Lanzhou 730070,China) |
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| Abstract: | Uses the fuzzy quality synthetic evaluation theory,studies the passenger transportation special line passenger degree of satisfaction the appraisal question,embarks from the passenger transportation special line's transportation characteristic and consumer's expense psychology,constructs the passenger transportation special line passenger degree of satisfaction appraisal system,constructs the corresponding multi-level evaluation model,and unifies the example explanation model the validity. |
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| Keywords: | passenger transportation special line passenger degree of satisfaction fuzzy synthetic evaluation |
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