铁路货运服务质量评价探讨

铁路货运服务质量关系到铁路企业形象和效益。采取定性和定量相结合的研究方法,建立功能质量测评体系,根据货运部门自身的特点建立相应的技术质量量化测评体系,最终将指标数量值转化成评定的等级。并通过实例验证了该评价方法的现实性和可操作性。

Discussion on Evaluation of Railway Freight Service Quality

The service quality of railway freight has influence on the image and benefit of railway enterprises.By adopting the qualitative and quantitative methods,the paper builds up a function quality evaluation system,and also builds up a corresponding quantification evaluation system for technical quality according to freight transport department's own features,and turns the index values into evaluation levels.Examples are also taken to show the feasibility and adoptability of this evaluation method.