| 基于模糊综合评价对某地铁站乘客满意度分析 |
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| 引用本文： | 郑欣,赵志敏,徐健.基于模糊综合评价对某地铁站乘客满意度分析[J].交通科技与经济,2010,12(6):41-43. |
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| 作者姓名： | 郑欣 赵志敏 徐健 |
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| 作者单位： | [1]兰州交通大学交通运输学院,甘肃兰州730070 [2]沈阳铁路局山海关工务段,吉林沈阳110000 |
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| 摘 要： | 用模糊综合评价法,选用经济、形象、行车安全等7个评价因子对某地铁乘客满意度进行测评,从而了解某地铁的服务水平,并提出相应的提高乘客满意度的措施。
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| 关 键 词： | 乘客满意度 地铁 评价 模糊综合评价 |
Study on Degree of Passenger Satisfaction to A Certain Subway Station Based on Fuzzy Comprehensive Evaluation Method |
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| ZHENG Xin,ZHAO Zhi-min,XU Jian.Study on Degree of Passenger Satisfaction to A Certain Subway Station Based on Fuzzy Comprehensive Evaluation Method[J].Technology & Economy in Areas of Communications,2010,12(6):41-43. |
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| Authors: | ZHENG Xin ZHAO Zhi-min XU Jian |
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| Institution: | 1.School of Traffic and Transportation,Lanzhou Jiaotong University,Lanzhou 730070,China; 2.Shanhaiguan Maintenance of Way department,Shenyang Railroad Bureau,Shenyang 110000,China) |
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| Abstract: | The paper use fuzzy comprehensive evaluation method,choosing economy,image,traffic safety and other evaluation factors to evaluate the degree of passenger satisfaction on a certain subway,then get the service level of a subway,and propose the corresponding measures to improve the degree of passenger satisfaction. |
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| Keywords: | the degree of passenger satisfaction subway evaluation fuzzy comprehensive evaluation method |
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