Paratransit — Existing issues and future directions

Paratransit services bridge the gap between static fixed route transit and the flexible automobile travel. Paratransit services provide personalized public trapsportation by responding to the needs of individual markets and users. Unfortunately, fragmentation of the paratransit sector and institutional and regulatory constraints have prevented or complicated realization of paratransit's full potential. The orientation in this paper is not primarily to identify promising paratransit applications. Rather, it is to examine basic characteristics of paratransit services, fundamental issues unique to paratransit, existing problems that are constraining paratransit development, and ways to overcome or minimize existing difficulties. A taxonomy of paratransit services is proposed so that these systems can be better related to each other. The institutional environment of paratransit is examined from the viewpoints of planning, operations and regulation. A primary focus is on integration of various paratransit services and of paratransit and conventional fixed route services. Several proposals are made relating to improvements in existing services, new service concepts, new institutional arrangements and service integration.