Citizen involvement in the transportation planning process: What is and what ought to be

Public involvement in the transportation planning process is an effort to ensure that citizens have a direct voice in public decision‐making. Through shared goals, such involvement enriches the planning, implementation, operation and management process. Various strategies of involving the public in the planning process have been tried in the past thirty years, but the overall effort has been lumpy and at times disappointing. In the last few years some forms of communicative action have been applied, following its appearance in current literature, but we still have a long way to go. This paper has four main objectives. First, it surveys the citizen involvement effort as it is practiced today and the problems it faces. Second, it describes teleogenic systems that are particularly suited for tackling conflictual problems. Thirdly, it presents the interplay of virtuous and vicious cycles in reinforcing or retarding collective decision making. And lastly, the process of harvesting the potential of citizen groups in collective decision‐making through critical systems thinking is described.