地铁自动售票系统交互设计研究

现阶段,地铁设施设计多注重硬件技术和物理功能的实现,对使用者的使用心理、使用方式、使用过程的合理性研究相对不足,造成地铁设施功能的不完善。以交互设计方法为研究基础,以用户研究为核心,通过对地铁自动售票机系统用户生理、识别与行为特征的分析,探索地铁自动售票机的设计改进策略。

Interaction Design of Metro Automatic Ticket Vending System

In China,metro is playing an increasingly important role in the process of urban development.However,how to achieve more humanized goal,effective management and rational design are always the highlights.Most designs of metro facilities lay more attention on hardware technology and physical function,less attention is given to the research of users’ psychology, travel mode and the rationality of facilities’ use. Hence the insufficient functions in metro service.Metro automatic ticket vending system(ATVS) is based on interaction design methodologies and focuses on the needs of passengers. Through holistic analysis on interactive interfaces,user’s psychology, identification and behavior features related to the performance of ATVS,advices for improving the function of rail transit facilities and the development of interaction design are proposed.