| 智能可视化交互自助票务系统的研究 |
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| 引用本文： | 李阳,梁帅,万国睿.智能可视化交互自助票务系统的研究[J].铁路计算机应用,2021,30(3):36-39. |
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| 作者姓名： | 李阳 梁帅 万国睿 |
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| 作者单位： | 1.北京经纬信息技术有限公司，北京 100081 |
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| 基金项目： | 中国铁道科学研究院集团有限公司产品开发重点课题（2018YJ110） |
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| 摘 要： | 针对铁路自动票务设备种类繁多、不能及时获得人工服务的问题,应用音视频远程交互技术设计并实现了铁路智能可视化交互自助票务系统,在降低人工成本的同时提升客服的质量和效率。试点应用结果表明,该系统有效地解决了旅客去多台设备办理不同业务的困扰,并可及时得到人工帮助,较为便捷,具有较好的市场应用前景。
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| 关 键 词： | 远程视频 交互设计 智能终端 铁路票务 视频语音同步 |
| 收稿时间： | 2020-10-21 |
Research on intelligent visual interactive self-service ticketing system |
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| Institution: | 1.Beijing Jingwei Information Technologies Co.Ltd.，Beijing 100081, China2.Institute of Computing Technologies,China Academy of Railway Sciences Corporation Limited, Beijing 100081, China |
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| Abstract: | In order to solve the problem that there were many kinds of railway automatic ticketing equipment and couldn't get the manual service in time, this article designed and implemented the railway intelligent visual interactive self-service ticketing system by using audio and video remote interaction technology, which could reduce the labor cost and improve the quality and efficiency of customer service. The pilot application results show that the system can effectively solve the problem of passengers going to multiple devices to handle different business, and get manual help in time, which is more convenient and has a good market application prospect. |
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