| 灰色关联分析的铁路客运服务水平评价体系研究 |
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| 引用本文： | 赵鹤,郭松.灰色关联分析的铁路客运服务水平评价体系研究[J].铁路计算机应用,2008,17(10):25-27. |
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| 作者姓名： | 赵鹤 郭松 |
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| 作者单位： | 成都铁路局成都站,客运车间,成都,610081%成都铁路局,成都北编组站,成都,610081 |
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| 摘 要： | 随着客运市场竞争日益增加,铁路客运服务面临着严重的压力.从运输产品、运输过程、联合运输、服务形象4个方面分析影响铁路客运服务水平的因素.建立评价体系,利用灰色关联分析方法,结合交通调查数据进行实例的应用分析.
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| 关 键 词： | 铁路服务水平 综合评价 指标体系 灰色关联法 |
| 收稿时间： | 2008-10-15 |
Study on Evaluation System for railway service level based on grey correlation analysis |
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| ZHAO He,GUO Song.Study on Evaluation System for railway service level based on grey correlation analysis[J].Railway Computer Application,2008,17(10):25-27. |
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| Authors: | ZHAO He GUO Song |
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| Institution: | ZHAO He1,GUO Song2 (1. Trasport Department,Chengdu Railway Station of Chengdu Railway Administration,Chengdu 610081,China,2.Chengdu North Marshallcng Station of Chengdu Railway Administration,China) |
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| Abstract: | With the growing passenger market competition, railway passenger services would orientated serious pressure. It was analyzed the factors which influenced the service performance of passenger transport, mainly including transport product, transport process, multi-modal transport and service appearance. An index system was built for the evaluation of railway service level. Furthermore, some investigated data were applied into the index system with the method of grey correlation analysis as a case study. |
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| Keywords: | railway service level integrated evaluation index system grey correlation method |
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