台北捷运的经营管理经验

2005年,台北捷运在COMET及Nova 25个国际主要城市地铁系统中排名第一。达到此成绩背后,台北捷运遭遇纳莉台风水灾、SARS疫情的挑战,并在市民的高度期许下,一一克服各项困难,在“顾客至上、品质第一”的经营理念下,以顾客为导向成立客服中心、多元外销,开展旅客满意度调查。采取创新措施致力于提供安全可靠、舒适便捷的高品质运输服务。未来,台北捷运将配合民众需求,持续提升服务品质与改善硬件措施,提供全方位优质服务,致力达成零事故率目标,实现“台北捷运、世界一流”的愿景。

Operation and Management Experience of Taibei Rapid Transit

Taibei Rapid Transit(TRT) gained the laurel of COMET/Nova Subway System Reliability in 25 international main cities in 2005.To achieve this goal,TRT has gone through the flood brought by Typhoon Nari,the SARS disaster and many other challenges,but overcame all difficulties supported by citizens' good wishes. In order to improve people's life quality,TRT provides safe and reliable,comfortable and convenient,high-quality transportation service with the management idea of "customer first,quality first".In the future,according to people's request,TRT will continue to improve service quality and upgrading hardware,provide comprehensive and high-quality services to achieve the target of zero accident rate and the vision of "Taipei MRT,the world first-class".