Importance of Addressing Human Systems Integration Issues Early in the Science and Technology Process

Historically, human systems integration (HSI) and other operational issues are not addressed during the science and technology (S&T) phase because the focus is on technology development. That view is to solve the "tough science" first, and the rest is simple application by a program office or operational forces. An imbalance between technology development efforts and total system performance considerations, e.g., total ownership cost, workload, manning, training, operational concept, skills, and human performance, leads to suboptimal solutions at best, and at worst prevents the technology's benefits from transitioning out of S&T at all. If HSI is not addressed during the S&T phase, the responsibility falls to the acquisition programs to ensure that operator, maintainer, and total system performance are optimized in the final design. By this point, cost and schedule constraints can make this prohibitive, limiting the options to either using a legacy system or accepting the technology with suboptimal performance and high life-cycle costs (because design problems lead to manpower, training, and human error problems). However, if the S&T community uses HSI in their technology readiness level evaluation criteria, the Department of Defense can reduce its out-year costs and recapitalize that funding to buy required weapons systems and platforms while still reaping the tactical benefits that a new technology offers.