| 谈谈高速公路收费服务技巧 |
| |
| 引用本文： | 叶娟.谈谈高速公路收费服务技巧[J].交通科技与经济,2003,5(4):46-48. |
| |
| 作者姓名： | 叶娟 |
| |
| 作者单位： | 广西南宁高速公路管理处,广西,南宁,530000 |
| |
| 摘 要： | 收费服务技巧是搞好高速公路收费服务工作的基础,要抓好高速公路收费服务的管理,提高高速公路收费服务质量,就应该从服务语言技巧、现场服务技巧、冲突防止技巧、收费员自我完善技巧几个方面加强管理。
|
| 关 键 词： | 高速公路 收费服务 技巧 |
| 文章编号： | 1008-5696-(2003)04-0046-03 |
The skills for toll service on expressway |
| |
| YE Juan.The skills for toll service on expressway[J].Technology & Economy in Areas of Communications,2003,5(4):46-48. |
| |
| Authors: | YE Juan |
| |
| Abstract: | The skills for toll service constitute the significant chain for the promotion of expressway service. Discussion is made on how to strengthen the service administration, especially in the training of language, situation, precaution for debate and toller quality. |
| |
| Keywords: | expressway toll service skills |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
