公共汽电车站乘客服务设施服务水平分析

乘客服务设施是公共汽电车站设施的重要组成部分。乘客服务设施主要包括步行通道、楼梯、候车厅等。本文提出了适用于乘客服务设施设计的服务水平的概念和指标。采用服务水平的设施设计方法，能够直接体现乘客在使用公交服务设施过程中的空间感知与评价，充分反映乘客服务需求，为乘客服务设施设计提供基本依据，用于评价乘客服务设施的服务水平，有助于有效提高公共汽电车站乘客服务设施的服务水平。

Analysis of Level of Service for Passenger Service Facilities at Bus Stations

Passenger service facilities are important components of bus stations, including walkway, stairway, waiting area and so on. This paper presents the concept and index of the level of service, suitable for passenger service facilities design. Using the design method of level of service can directly reflect passengers' space perception, evaluation and requirements, provide the basis for passenger facilities design and evaluation of the service level, and contribute to effectively improve the level of service a...