成都地铁票务管理信息化实践

针对成都地铁票务管理上的难点和痛点,通过信息化手段和互联网+的应用,对原有的现金收益审核工作进行无纸化改造,在车站购票/充值环节提供移动支付功能,解决票务运作上重复性工作量大、人工作业环节效率低易出错、业务人员数量随着线网规模不断增大等突出问题,基本实现票务管理的信息化、自动化和网络化,提质、增效、降成本效果显著。同时相关功能均是基于已运营的线路进行改造,可为其他城市改变既有的票务管理提供借鉴。

Application of Information Technology in Chengdu

This paper focuses on the difficulties and pain points in Chengdu Metro ticket management system. Through the application of information technology, including the Internet+, the original cash income audit is becoming paperless, and mobile payment is provided in the station ticket purchase/recharge. This solves the problem wherein the work of the ticket operation is large and repetitive, the efficiency of the manual operation is low and error-prone, and the number of professionals increases with the scale of the metro network. In fact, ticket management has become automated and networked. The results of quality improvement, efficiency improvement, and cost reduction are remarkable. At the same time, related functions are based on the transformation of the operated lines, which can provide reference for other cities to change their existing ticket management systems.