Using Focus and NomiNal Group Techniques for a Better Understanding of the Transit Disadvantaged Needs

The research presented in this paper explores the context, method, and value of focus group research in transit needs assessments. Group participatory research can generate data that are not easily obtained by other methods. The paper focuses on lessons from three Nebraska communities whose transit disadvantaged rely on community-based paratransit services. Because of the size of the paratransit population and the inability to control who showed up to the focus group sessions, a modified group research protocol was adopted in order to garner information from whomever attended the session. The population parameters and the number of people at the meetings were anticipated by the researchers and mitigated by incorporating nominal group techniques. Research findings from the focus group sessions are discussed paying particular attention to the candid and policy-specific comments made by the focus group participants. The paper concludes with an application of focus group research in transit planning.