客运枢纽乘客换乘走行服务水平研究

为了对客运枢纽换乘设施配置合理性评估提供技术支撑,开展客运枢纽换乘走行服务水平研究.选取走行时间作为走行服务水平评判的指标,将走行服务水平划分为5个等级,并给出了基于连续类别评判法的走行服务水平等级阈值确定方法.利用"体验-响应"的换乘走行服务水平评判调查数据,标定了走行服务水平等级的阈值.结果显示,当乘客换乘走行时间低于10 min时,乘客普遍认为走行时间不长,可以接受;当时间大于18 min时,乘客普遍认为时间很长,不能接受.研究表明,连续类别评判法与乘客评判服务水平的心理过程相吻合,适合换乘走行服务水平等级阈值的标定. 

A Study on Level of Walking Service of Transfer Process in Passenger Transport Hubs

For evaluating rationality of transfer facilities in passenger transport hubs, a study focusing on level of walk service is carried out.At first, walk time is selected as an index to evaluate the level of walk service, which is divided into 5 levels.Then based on continuous category evaluation theory, a classification method to evaluate level of walk service in passenger hubs is developed.According to the survey data of "experience-response" of passengers, the criteria ranges of 5 levels of walk are given.The results indicate that passengers generally perceive 10 min walking is acceptable when transfer in hubs;however, 18 min or more will beyond their tolerance.The results of this study also demonstrate that the continuous category evaluation method is similar with the psychological evaluation process of passengers on the level of walk service.It is suitable for determination of thresholds for each level of walk service.