| 服务等级协议管理系统在软件孵化器中的应用 |
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| 引用本文： | 贾伟刚,黄厚宽. 服务等级协议管理系统在软件孵化器中的应用[J]. 铁路计算机应用, 2005, 14(4): 31-33 |
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| 作者姓名： | 贾伟刚 黄厚宽 |
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| 作者单位： | 北京交通大学,计算机与信息技术学院,北京,100044 |
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| 摘 要： | 在863软件孵化器工作开展的过程中,为了提高服务的有效性和针对性,需要使用SLA对用户和服务进行分级并对SLA进行有效的管理.提出了一种软件孵化器支撑体系中的SLA管理系统的模型,该模型能够将用户和服务分别按层次结构分级,以便根据用户所选择的服务等级为用户提供相应质量的服务,该模型还能够对用户和服务提供者之间签订的SLA合同进行管理,对服务提供者提供的服务进行评价.
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| 关 键 词： | 服务等级协议 管理系统 软件孵化器 指标体系 |
| 文章编号： | 1005-8451(2005)04-0031-03 |
| 收稿时间： | 2005-04-15 |
| 修稿时间： | 2004-10-27 |
Application of SLA Management System to Software Incubator |
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| JIA Wei-gang,HUANG Hou-kuan. Application of SLA Management System to Software Incubator[J]. Railway Computer Application, 2005, 14(4): 31-33 |
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| Authors: | JIA Wei-gang HUANG Hou-kuan |
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| Abstract: | In the process of implementing the task of 863 software incubator, in order to improve the effectiveness and thepertinence of services, it was needed to classify customers and services using SLA and manag SLA effectively. It was presenteda SLA management system model in the Support System of the Software Incubator. This model could classify customers andservices respectively in terms of hierarchies, so that customers could be provided with services of corresponding qualitiesaccording to the service levels they have selected. This model could also manage the SLA contracts signed between thecustomers and the service providers and assess the services provided by the service providers. |
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| Keywords: | service level specification Management System Software Incubator index system |
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