Characterizing,measuring, and managing transit service quality

Recent studies to evaluate the quality of transit service are generating a good amount of renewed interest in an old idea, the passenger's perspective; this new interest stems from recognizing that transit service quality should be characterised, measured, and managed by parameters capturing both passenger and transit operator perspectives. However, although the selected parameters are user‐oriented in their input, the output may not be as user‐oriented as considered, and the number or the percentage of passengers is often neglected. As a result, the findings are often misleading because the perspectives of transit operators dominate. Therefore, academics and practitioners must rethink their strategies of quality analysis of public transportation by stressing more on the role of passengers. These challenges are addressed in this paper with a practical, simple, and holistic framework, for Transit Quality (TRANSQUAL). This framework provides for the involvement of all stakeholders in the characterisation, measurement, and management of the stages of quality monitoring, which is jointly analyzed at different planning levels. In the characterization stage, the framework supports the selection of parameters to be monitored. The measurement stage sets and measures four quality areas in terms of percentage of passengers who expect a predefined level of service, for whom the service is designed, who receive the planned service, and who perceive the service as delivered. The management stage computes the differences between these percentages, points out criticalities, and recommends corrective actions. These stages are investigated in‐depth, integrated, and discussed in a real‐life case study. Copyright © 2016 John Wiley & Sons, Ltd.     

Real-time partway deadheading strategy based on transit service reliability assessment

This paper presents a partway deadheading strategy for transit operations to improve transit service of the peak directions of transit routes. This strategy consists of two phases: reliability assessment of further transit service and optimization of partway deadheading operation. The reliability assessment of further transit service, which is based on the current and recent service reliability, is used to justify whether or not to implement a partway deadheading operation. The objective of the second phase is to determine the beginning stop for a new service for the deadheaded vehicle by maximizing the benefit of transit system. A heuristic algorithm is also defined and implemented to estimate reliability of further transit service and to optimize partway deadheading operation. Then, the partway deadheading strategy proposed in this paper is tested with the data from a transit route in Dalian city of China. The results show the partway deadheading strategy with the reasonable parameters can improve transit service.     

Analyzing transit service reliability using detailed data from automatic vehicular locator systems

The widespread adoption of automated vehicle location (AVL) systems and automatic passenger counters (APCs) in the transit industry has opened new venues in operations and system monitoring. In 2005, Metro Transit, Minnesota, implemented AVL system and partially implemented APC technologies. To date there has been little effort to employ the collected data in evaluating transit performance. This research uses such data to assess performance issues along a cross‐town route in the Metro Transit system. We generate a series of visual and analytical analyses to predict run time, schedule adherence and reliability of the transit route at two scales: the time point segment and the route level to demonstrate ways of identifying causes of decline in reliability levels. The analytical models show that while headways are maintained, schedule revisions are needed to improve run time and schedule adherence. Finally, the analysis suggests that many scheduled stops along this route are underutilized and recommends stop consolidation as a tool to decrease variability of service through concentrating passenger demand along a fewer number of stops. Copyright © 2010 John Wiley & Sons, Ltd.     

Polycentricity and transit service

This paper focuses on the two related issues of employment distribution and access to transit services. Using the 2001 census tract level economic activities and transit routes within the county, a number of analyses were performed to determine the location of major employment centers in Los Angeles County and how these localities may be understood within the context of a transit service operation in a polycentric metropolitan area. The identified economic subcenters contain one-third of the county employment and its firms, collectively. While these economic nodes are networked by the existing bus routes, the connection between employees and their place of work appears to be inadequate. This has created a less than optimal condition in many sections of the metropolitan area. This paper suggests methodologies for encountering this shortcoming.     

Modeling and optimizing urban bus transit considering headway variation for cost and service reliability analysis

Due to the stochastic nature of traffic conditions and demand fluctuations, it is a challenging task for operators to maintain reliable services, and passengers often suffer from longer travel times. A failure to consider this issue while planning bus services may lead to undesirable results, such as higher costs and a deterioration in level of service. Considering headway variation at route stops, this paper develops a mathematical model to optimize bus stops and dispatching headways that minimize total cost, consisting of both user and operator costs. A Genetic Algorithm is applied to search for a cost-effective solution in a real-world case study of a bus transit system, which improves service reliability in terms of a reduced coefficient of variation of headway.     

Maintenance,schedule reliability and transit system performance

Bus transit vehicle maintenance policy is an often overlooked factor which can have an important effect upon system performance. While no analytic tool is currently available, three previously developed models provide the necessary links required to build a single package to evaluate the relation between the system operating performance and maintenance policy. These include a maintenance model, a reliability model, and a performance evaluation model. The Maintenance Model provides the level of dependability as a function of the number of spare buses and the number of mechanics. The dependability indicates the probability of a schedule failure due to maintenance problems. The Reliability Model uses the dependability value to determine average passenger waiting times, on the theory that undependable service will cause long waiting times. The Performance Evaluation Model quantifies the effect of waiting times on ridership and examines the overall system performance. This paper provides a procedure to link these three models, and presents a case study example for Lafayette, Indiana.     

Index numbers for monitoring transit service quality

The measurement of transit service quality is very important for guaranteeing a transport supply characterized by satisfactory service levels for the passengers. Even more important is the monitoring of the levels of service quality over time, which can be very useful to determine if the goals established by the transport planners are being met or exceeded. The status and evolution of transit service quality can be monitored through periodic and regular updating of the opinions expressed by the passengers about the service during the well-known Customer Satisfaction Surveys, allowing the effect of policies to be evaluated and specific interventions to be introduced. In this work, just the issue of monitoring service quality based on users’ opinions is approached, and the index numbers usually applied in the economic and industrial field are proposed for this purpose. Index numbers permit to study the fluctuations or variations of a variable or more variables over time, providing a powerful measurement for making comparisons and predictions of the analyzed concept. The index numbers were calculated on the basis of data collected from Customer Satisfaction Surveys addressed to the passengers of the metropolitan public service of Granada (Spain). The analyzed time period has been established from 2007 to 2013. Interesting results derive from the calculation of the index numbers. Since both perceptions and importance rates are considered in this methodology, the results can inform, not only on the satisfaction tendencies but also on the trend on customers’ priorities, which is actually the expected quality. Therefore, policies could more efficiently be designed to adjust the service to the users’ real needs.     

Deriving service areas for mass transit systems

Growing concern with the energy shortage in the United States has prompted a renewed emphasis on mass transportation, especially as a means of replacing use of the auto in commuting to work. Past applications of marketing concepts, however, have been too narrow in scope. One prerequisite to the development of a marketing plan is a segmentation analysis to allow for a better match between identified consumer needs and the product/service delivered. In addition, the importance of location in the distribution of a service, such as mass transit, requires an increased emphasis be placed in the segmentation process on spatial considerations. This paper combines the traditional segmentation process of mass transit users with consideration of the spatial distribution of these segments to derive service areas best suited to consumer transit needs. An empirical example, undertaken in a large southwestern metropolitan area, illustrates the use of cluster and discriminant analysis in the definition of service areas. A set of evaluative criteria are also developed and applied to assess the marketability of each service area.     

Transportation service procurement problem with transit time

In this work, we investigate transit time in transportation service procurement, which is conducted by shippers using auctions to purchase transportation service from carriers in the planning stage. Besides cost, we find that many shippers are most concerned with transit time in practice; shorter transit time indicates better transportation service. To minimize both the total cost and transit time, the problem faced by shippers is the biobjective transportation service procurement problem with transit time. To solve the problem, we introduce a biobjective integer programming model that can also accommodate some important business constraints. A biobjective branch-and-bound algorithm that finds all extreme supported nondominated solutions is developed. To speed up the algorithm, two fast feasibility checks, a network flow model for particular subproblems, and lower bounds from relaxation are proposed. In addition, a sophisticated heuristic is introduced to meet shipper’s requirements in some situations. Computational experiments on evaluating the performance of the algorithms are conducted on a set of test instances that are generated from practical data.     

The value of service reliability

This paper studies the impact of service frequency and reliability on the choice of departure time and the travel cost of transit users. When the user has (α, β, γ) scheduling preferences, we show that the optimal head start decreases with service reliability, as expected. It does not necessarily decrease with service frequency, however. We derive the value of service headway (VoSH) and the value of service reliability (VoSR), which measure the marginal effect on the expected travel cost of a change in the mean and in the standard deviation of headways, respectively. The VoSH and the VoSR complete the value of time and the value of reliability for the economic appraisal of public transit projects by capturing the specific link between headways, waiting times, and congestion. An empirical illustration is provided, which considers two mass transit lines located in the Paris area.     

Ridership estimation procedure for a transit corridor with new bus rapid transit service

Ridership estimation is a critical step in the planning of a new transit route or change in service. Very often, when a new transit route is introduced, the existing routes will be modified, vehicle capacities changed, or service headways adjusted. This has made ridership forecasts for the new, existing, and modified routes challenging. This paper proposes and demonstrates a procedure that forecasts the ridership of all transit routes along a corridor when a new bus rapid transit (BRT) service is introduced and existing regular bus services are adjusted. The procedure uses demographic data along the corridor, a recent origin–destination survey data, and new and existing transit service features as inputs. It consists of two stages of transit assignment. In the first stage, a transit assignment is performed with the existing transit demand on the proposed BRT and existing bus routes, so that adjustments to the existing bus services can be identified. This transit assignment is performed iteratively until there is no adjustment in transit services. In the second stage, the transit assignment is carried out with the new BRT and adjusted regular bus services, but incorporates a potential growth in ridership because of the new BRT service. The final outputs of the procedure are ridership for all routes and route segments, boarding and alighting volumes at all stops, and a stop‐by‐stop trip matrix. The proposed ridership estimation procedure is applicable to a new BRT route with and without competing regular bus routes and with BRT vehicles traveling in dedicated lanes or in mixed traffic. The application of the proposed procedure is demonstrated via a case study along the Alameda Corridor in El Paso, Texas. Copyright © 2015 John Wiley & Sons, Ltd.     

Flexible feeder transit route design to enhance service accessibility in urban area

To improve the accessibility of transit system in urban areas, this paper presents a flexible feeder transit routing model that can serve irregular‐shaped networks. By integrating the cost efficiency of fixed‐route transit system and the flexibility of demand responsive transit system, the proposed model is capable of letting operating feeder busses temporarily deviate from their current route so as to serve the reported demand locations. With an objective of minimizing total bus travel time, a new operational mode is then proposed to allow busses to serve passengers on both street sides. In addition, when multiple feeder busses are operating in the target service area, the proposed model can provide an optimal plan to locate the nearest one to response to the demands. A three‐stage solution algorithm is also developed to yield meta‐optimal solutions to the problem in a reasonable amount of time by transforming the problem into a traveling salesman problem. Numerical studies have demonstrated the effectiveness of the proposed model as well as the heuristic solution approach. Copyright © 2015 John Wiley & Sons, Ltd.     

Reducing the cost of peak hour transit service through contracting out service

Transit service contracting has responded to fiscal and financial woes of public transit agencies as the most uniquely attractive cost‐saving strategy at present. Most transit service contracting, however, has been in the traditional provision of entire fixed route bus service or commuter express bus service, and exclusive demand responsive service for the general public or for special disadvantaged population groups such as the elderly and/or the handicapped. This paper presents a new module in transit service contracting whereby the public and private operators jointly provide the peak service on the same route and at the same time. While the public agency provides the base demand of the service, the private provider provides the excess demand, both following the same schedules and similar service arrangements. In this paper, proposed service arrangements, costing and contracting procedures are discussed. It is also reported that substantial cost savings ranging from 32 to 57% with an average savings of 48% can be achieved if the excess peak hour bus transit service on highly peaked routes in public transit agencies is contracted to competing private operator(s).     

Network design for a grid hybrid transit service

In this paper, we develop an analytical model that aids decision-makers in designing a hybrid grid network that integrates a flexible demand responsive service with a fixed route service. The objective of the model is to determine the optimal number of zones in an area where each zone is served by a number of on-demand vehicles. The function of the on-demand vehicles is to transfer passengers to a fixed route line if the destination is to a different zone or to its final destination if it is within the same zone.     

Spatial variations in attitudes toward expanded public transit service

Although recent budgetary considerations by the Federal govenment do not portend well for urban public transit, some transit systems are considering expansion into less densely-settled areas further from the Central Business District. Of some concern to planners has been their belief that suburban and rural dwellers may be much less inclined than urban dwellers to support expansion of transit service. This paper presents an analysis of a random-digit dialing/mail-out, mail-back survey conducted in Washtenaw County, Michigan which was designed specifically to examine differences in attitudes between urban and rural residents. Six mutually-exclusive spatial strata were established based upon population density. This paper tests for expected spatial differences in socioeconomic and demographic variables and then examines spatial variations in attitudes toward public transportation. The major conclusion is that the expected spatial variations in attitudes about transit service provision between the spatial strata do not arise. Most of the significant differences found are with respect to questions which relate to where transit is provided. Residents in rural (urban) areas support more strongly the provision of services to rural (urban) areas. Many residents, however, will support transit service that may not benefit them directly.     

Modeling transit vehicle repair duration and active service time

Abstract

The need for dependable and flexible models of transit vehicle maintenance has been well established in the literature as a means for improving daily operations, capital planning and service quality. Stemming from the practical need to predict the duration of maintenance activities and active service time for buses, this paper uses the principles of duration modeling to address two important questions: what is the duration of vehicle maintenance activities and, given that a bus is in active service, how long will it take? We extend previous work by including exogenous factors directly affecting maintenance duration and active service time in fully parametric duration models and examine such activities for the transit system in Athens (Greece). Results indicate that vehicle age, kilometers travelled and repair type are amongst the most important determinants of maintenance duration.     

Modeling and measurements of bus service reliability

A new concept for predicting the performance reliability of a bus service is developed and evaluated. Reliability of bus service is defined as the amount of consistency associated with an operational performance measure from day to day. The variability of travel time performance is posited as the best indicator of reliability. Travel time is found to be an accurate and easily collectible performance measure, and data are collected for several steady periods. These are defined as periods in which performance measure characteristics remain relatively unchanged. A beta distribution with predicted parameters r and T is fitted for the bus travel time data, both for peak and off-peak situations. Based on this distribution, a strategy for predicting perfomance reliability is suggested.     

The importance of time in transit and reliability of transit time for shippers,receivers, and carriers

Reliability of transit time is reputed to be the most important variable influencing freight transport today, according to shipper surveys. Average transit time also plays a major role. A model is developed that shows how a cost-minimizing shipper will adjust its economic order quantity as reliability and/or time in transit changes. Such changes impact on average inventory costs, ordering costs, expected shortage costs and expected excess costs. The model is developed for both discrete and continuous transit time distributions. Reliability is defined as the variance of transit time. A matrix is prepared for some sample data, which shows the minimum cost attainable with each mean/variance of transit time distribution. Comparing across rows and columns of the matrix enables one to show the value (reduction in total cost) obtainable by improving reliability and/or mean transit time. In addition, value can be obtained by improving reliability while increasing average transit time. It is suggested that the model can be used for shippers in negotiating service improvements with carriers and by carriers in negotiating service improvements with shippers. In the former case, the carrier can determine how much they are willing to pay for the improvement, whereas in the latter case, the carriers can determine how much they are able to charge for the improvement.     

An integrated measure of accessibility and reliability of mass transit systems

The growth of a city or a metropolis requires well-functioning transit systems to accommodate the ensuing increase in travel demand. As a result, mass transit networks have to develop and expand from simple to complex topological systems over time to meet this demand. Such an evolution in the networks’ structure entails not only a change in network accessibility, but also a change in the level of network reliability on the part of stations and the entire system as well. Network accessibility and reliability are popular measures that have been widely applied to evaluate the resilience and vulnerability of a spatially networked system. However, the use of a single measure, either accessibility or reliability, provides different results, which demand an integrated measure to evaluate the network’s performance comprehensively. In this paper, we propose a set of integrated measures, named ACCREL (Integrated Accessibility and Reliability indicators) that considers both metrics in combination to evaluate a network’s performance and vulnerability. We apply the new measures for hypothetical mass transit system topologies, and a case study of the metro transit system in Seoul follows, highlighting the dynamics of network performance with four evolutionary stages. The main contribution of this study lies in the results from the experiments, which can be used to inform how transport network planning can be prepared to enhance the network functionality, thereby achieving a well-balanced, accessible, and reliable system. Insights on network vulnerability are also drawn for public transportation planners and spatial decision makers.     

On the effect of operational service attributes on transit satisfaction

Public transport (PT) providers aim to offer services that meet users’ satisfaction, and for this, they can control some operational service attributes such as frequency, speed, crowdedness and reliability. Understanding how these objective attributes affect user satisfaction is essential to improve it cost-effectively, but these associations have not been examined enough in the PT literature. This study aims to unveil how key transit operational variables actually experienced by users affect their satisfaction. We analysed data derived from a multiannual consumer satisfaction survey for the Santiago de Chile Metro system; between January 2013 and June 2016 (n?=?41,993), where approximately 1000 questionnaires were completed each month. We also gained access to a set of operational variables managed by Metro for the same period, including more than 1.4 million records. With this unique dataset, we first developed a structural equation model (SEM) with users’ perceived attributes, finding that safety, ease of boarding, response to critical incidents (CI), the number and type of CI endured, and information, were the variables that mostly affected satisfaction. We also examined heterogeneity in transit satisfaction with SEM-MIMIC models, by characterising the user population through their trip and socioeconomic characteristics, finding a striking result: that as users age they are more satisfied with the system. Next, we assessed whether including operational service attributes, such as crowding levels, frequency, commercial speed and CI, added predictive power to the proposed model. We found that the number of CI, speed, frequency and crowdedness, plus their variability (measured through the coefficient of variation), affected transit satisfaction at significant levels. Including these objective service attributes provided more explanatory power to the SEM-MIMIC transit satisfaction models. Policy recommendations for improving satisfaction, derived from our results, are: to implement an automatic control system for the number of passengers on Metro platforms (as safety and ease of boarding are critical issues for passengers); and to deploy a comprehensive tactical plan to address CI: determine which happen more often, take actions to minimise them and provide better responsive actions.