Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: a case of Taiwan

This study introduces the concept of loss aversion to consumer behavioral intention at the personal psychological level to develop an integrative structural equation model for analyzing traveler psychological decision making. In this model, the relationship between behavioral intention and service quality is a non-smooth function based on the theory of loss aversion. The expectation service quality in the SERVQUAL model proposed by Parasuraman, Zeithaml, and Berry (PZB) serves as a reference point. This model can be applied to analyze the effect of non-smooth response of behavioral intention to service quality in a traveler psychological decision-making process model. Intercity travel among cities in Taiwan is used as an empirical example. Data were gathered in cities in Taiwan via a questionnaire survey, and the model was tested using path analysis performed by LISREL. The empirical result shows that all causal relationships are statistically significant. Service quality loss influences repurchase intention more than does Service quality gain. Finally, this study concludes by discussing managerial implications and suggesting directions for future research.

The impact of high-speed technology on railway demand

This paper estimates a passenger railway demand function to analyse effects arising from the introduction and use of high-speed technologies. The paper reports estimates of demand elasticities with respect to price, income, quality of service and a range of exogenous characteristics. The results show that travel time savings from conventional high-speed technology have a larger impact on passenger demand than tilting train technology. The introduction of conventional high-speed technology is associated with an 8% increase in passenger railway demand. Increasing the use of either type of high-speed technology appears to induce small positive effects on demand beyond those obtained from usual traffic density increases on non-high-speed existing technology.

Time taken for residents to adopt a new public transport service: examining heterogeneity through duration modelling

When a new public transport service is introduced it would be valuable for public authorities, financing organisations and transport operators to know how long it will take for people to start to use the service and what factors influence this. This paper presents results from research analysing the time taken for residents living close to a new guided bus service to start to use (or adopt) the service. Data was obtained from a sample of residents on whether they used the new service and the number of weeks after the service was introduced before they first used it. Duration modelling has been used to analyse how the likelihood of starting to use the new service changes over time (after the introduction of the service) and to examine what factors influence this. It is found that residents who have not used the new service are increasingly unlikely to use it as time passes. Those residents gaining greater accessibility benefits from the new service are found to be quicker to use the service, although the size of this effect is modest compared to that of other between-resident differences. Allowance for the possibility that there existed a proportion of the sample that would never use the new service was tested using a split population model (SPD) model. The SPD model indicates that 36% of residents will never use the new service and is informative in differentiating factors that influence whether Route 20 is used and when it is used.

Uncertainty in traffic forecasts: literature review and new results for The Netherlands

This paper provides a review of transport model applications that not only provide a central traffic forecast (or forecasts for a few scenarios), but also quantify the uncertainty in the traffic forecasts in the form of a confidence interval or related measures. Both uncertainty that results from using uncertain inputs (e.g. on income) and uncertainty in the model itself are treated. The paper goes on to describe the methods used and the results obtained for a case study in quantifying uncertainty in traffic forecasts in The Netherlands.

Longer-term changes in mode choice decisions in Chennai: a comparison between cross-sectional and dynamic models

The rapid and continuing changes in travel and mobility needs in India over the last decade necessitates the development and use of dynamic models for travel demand forecasting rather than cross-sectional models. In this context, this paper investigates mode choice dynamics among workers in Chennai city, India over a period of five years (1999–2004). Dynamics in mode choice is captured at four levels: exogenous variable change, state-dependence, changes in users’ sensitivity to attributes, and unobserved error terms. The results show that the dynamic models provide a substantial improvement (of over 500 log-likelihood points and ρ² increases from 44% to 68%) over the cross-sectional model. The performance was compared using two illustrative policy scenarios with important methodological and practical implications. The results indicate that cross-sectional models tend to provide inflated estimates of potential improvement measures. Improving the Level of Service (LOS) alone will not produce the anticipated benefits to transit agencies, as it fails to overcome the persistent inertia captured in the state-dependence factors. The results and models have important applications in the context of growing motorization and congestion management in developing countries.

Singapore motorisation restraint and its implications on travel behaviour and urban sustainability

The example of Singapore shows that rapid urban and economic growth does not have to bring traffic congestion and pollution. Singapore has chosen to restrain car traffic demand due to its limited land supply. Transport policy based on balanced development of road and transit infrastructure and restraint of traffic has been consistently implemented for the past 30 years. Combined with land use planning, it resulted in a modern transport system, which is free from major congestion and provides users with different travel alternatives. As the economic growth caused a substantial increase in demand for cars, several pricing policies were introduced with the aim of restraining car ownership and usage. Growth of the vehicle population is now controlled and potentially congested roads are subject to road pricing. These measures help to keep the roads free from major congestion, maintain car share of work trips below 25% and keep the transport energy usage low. Although Singapore conditions are in many aspects unique, its travel demand experience can provide useful lessons for other rapidly growing cities in Asia.

Nature or nurture: why do railroads carry greater freight share in the United States than in Europe?

During the 1950s, the share of freight carried by railroads was similar and declining in both the United States and Europe. By 2000, the railroads’ share of freight (measured in ton–kilometers) had reached 38% in the United States while falling to 8% in Europe. This paper examines the reasons for the difference in rail’s share of freight in Europe and the United States. We find that almost 83% of the gap in 2000 is probably due to natural or inherent differences, principally geography, shipment distance, and commodity mix. However, 17% of the gap cannot be explained by these inherent differences and is presumably due to public policies including priority of passenger service, lack of interoperability at borders, service quality and rates, and incentives of the rail operators. We estimate that if that policy gap were closed, railroads’ share of freight in Europe would increase from 8% to 13%.

A methodological approach for developing and assessing business models for flexible transport systems

Flexible transport services include a wide range of demand responsive transport systems that provide non-conventional passenger and freight transportation services. Several alternative business models varying according to the local market conditions, the socio-economic, legal, and institutional framework may be developed for the provision of Flexible Transport Systems (FTS). The objective of this paper is twofold: first to present an integrated methodological framework for developing and assessing alternative FTS business models and second to demonstrate its applicability to a case study regarding the prioritization of alternative FTS business models for the provision of flexible passenger transport services in Helsinki.

Land use-transportation scenario planning: promise and reality

Land use-transportation scenario planning has become increasingly common in regional and sub-regional planning processes. The technique promises to provide citizens with opportunities to engage in constructive dialogue about the future of their communities, and to serve as a basis for assertive action to direct the course of that future. This study reviews 80 scenario planning projects from more than 50 U.S. metropolitan areas. The analysis reveals important gaps in the practice of scenario planning—particularly in the areas of public participation, methodology, and institutional structures—and recent efforts to address the shortcomings.

Weekly rhythms in task and time allocation of households

Analysis of household activity scheduling has to date been limited to one-day periods. This paper extends the study of household task allocation to a one-week period. Using a one-week time use survey held under couples in The Netherlands in 2003, the paper proposes indicators for measuring task allocation on a daily and weekly scale and investigates to what extent role expectations, work status and indicators of time pressure influence task allocation patterns. The outcomes suggest that egalitarian role expectations and higher female work status lead to a more balanced allocation of work and households tasks between spouses. More traditional role views and increased time pressure lead to more specialisation and inequality between spouses. Interestingly, households under time pressure apply day-to-day specialisation to arrive at balanced weekly allocation totals.

Identifying peer states for transportation system evaluation &; policy analyses

The majority of comparisons between state transportation systems do not control for characteristics that may vary greatly between states (e.g., vehicle miles traveled). A shortcoming of such analyses is that a state’s individual characteristics can be highly influential in determining how transportation policy is set and funds are spent. The purpose of this paper is to extend previous efforts to create groups of similar peer states by developing a new methodological framework that incorporates demographic, temporal, and locational variability into the peer group delineations. We collected historical data for 42 variables on transportation infrastructure, population, economy, growth, topography and weather. To examine trends before and after the passage of ISTEA we gathered data over two time periods: 1985 through 1990 and 1995 through 2000. Using principal components analysis (PCA) we reduced variables into seven components, and then statistically clustered states into peer groups for each time period based on the components and the remaining variables. We identified a range of cluster solutions and demonstrate how cluster statistics help to describe the contextual basis behind the peer grouping. The results of this study are to provide government agencies, researchers and the public with a systematic methodological framework for identifying peer states that reflect similar attributes contributing to the development and maintenance of state transportation systems.

A hybrid model of fuzzy and AHP for handling public assessments on transportation projects

Having an effective public participation in transportation planning and project development processes has been a major concern for developed countries. In the United States, for instance, all state Departments of Transportation are subject to the Transportation Equity Act (TEA-21) that formally requires public involvement in transportation planning. Since transportation planning involves public resources and values, judgments by the public should play a key role in determining final decisions. Therefore, all these agencies are required not only to disseminate information to the public, but also to solicit and consider public opinion in forming transportation policy. This work presents a decision support model, with public involvement and public oversight, to help policy makers select appropriate transportation projects for implementation. Since focus groups will face multiple objectives and inexact information in the process, a hybrid model of fuzzy logic and analytical hierarchy process (AHP) is proposed. A set of ‘if–then’ rules based on Weber’s psycho-physical law of 1834 is presented to reason from fuzzy numbers to capture essential subjective preferences, pairwise, among the alternatives. The AHP is then incorporated to estimate preference allotments among alternatives. An example application of the suggested method is provided seeking public approval of an appropriate public bus transportation system choosing between one run by municipal authorities and one run by private agencies to show how this procedure works.

Comparative analysis of household car,motorcycle and bicycle ownership between Osaka metropolitan area,Japan and Kuala Lumpur,Malaysia

The interactions among different types of vehicle ownership including car, motorcycle and bicycle are examined by developing simultaneous vehicle ownership models in this study. Large scale person trip survey data for Osaka metropolitan area, Japan and Kuala Lumpur, Malaysia are used for empirical analysis. The results suggest that population density at residential area significantly and negatively affects car ownership for both areas, and that the effects are larger for Osaka metropolitan area than for Kuala Lumpur. Also, bicycle ownership becomes higher at higher population density area for Osaka area, while higher at lower population density area for Kuala Lumpur, which represents the different usage patterns of bicycle between the two areas.

Travel mode choice: affected by objective or subjective determinants?

This contribution presents theoretical considerations concerning the connections between life situation, lifestyle, choice of residential location and travel behaviour, as well as empirical results of structural equation models. The analyses are based on data resulting from a survey in seven study areas in the region of Cologne. The results indicate that lifestyles influence mode choice, although slightly, even when life situation is controlled for. The influence of life situation on mode choice exceeds the influence of lifestyle. The influence that lifestyle, and in part also life situation, has on mode choice is primarily mediated by specific location attitudes and location decisions that influence mode choice, respectively. Here objective spatial conditions as well as subjective location attitudes are important.

The influence of built environment to the trends in commuting journeys in the Netherlands

In this paper we describe commuting trends in the Netherlands in the past decade and examine the influence of urban form and travel accessibility on commuting journeys over time on the basis of data from the Dutch National Travel Survey. Exploratory analysis is performed to identify changes in commuting participation, departure time, commuting time, commuting distance and the modal split. Regression analysis and choice models are used to examine the influence of the built environment on commuting parameters over time. The results indicate that urban form has consistently influenced the parameters of commuting journey in the Netherlands in the last 10 years. However, the trend of the influence is unique for each commuting model. Some influences have become less significant in the last decade and some have become stronger.

Transportation and land-use preferences and residents’ neighborhood choices: the sufficiency of compact development in the Atlanta region

This paper analyzes the transportation and land-use preference and actual neighborhood choices of a sample of 1,455 residents of metro Atlanta. We develop a stated-preference scale on which desires for neighborhood type are gauged, from preferences for low-density, auto-oriented environments to desires for compact, walkable, and transit-oriented neighborhoods. This scale is then related to desires for change in one’s own neighborhood characteristics after a hypothetical move. If all neighborhood preferences were equally likely to be satisfied, then neighborhood preferences would not be correlated with a desire for change. By contrast, in the current study, stronger preferences for a more walkable environment are associated with greater desire for change in one’s neighborhood characteristics. This suggests an undersupply of compact, walkable, and transit-friendly neighborhood types relative to current demand.

Evaluating the pedestrian realm: instrumental rationality,communicative rationality and phenomenology

Following the passage of ISTEA, increased attention to pedestrian planning has led to the development of pedestrian plans, particularly at the metropolitan and municipal levels. This has raised the issue of how cities and metropolitan areas evaluate the walkability of the pedestrian realm and identify improvement projects. Three approaches to evaluating the pedestrian realm are examined: instrumental rationality, communicative rationality, and phenomenology. Case studies demonstrating the application of these approaches to the development of pedestrian plans are examined in the Phoenix metropolitan area, Portland, Oregon, and Cambridge, Massachusetts.

An exploratory analysis of joint-activity participation characteristics using the American time use survey

This paper presents a detailed exploratory analysis of joint activity participation characteristics using the American Time Use Survey (ATUS). As a very large nationwide survey that explicitly elicited information on both household and non-household companions for each activity episode, the ATUS is ideally suited for this analysis. Several intuitive and interesting results are obtained. Joint episodes are found to be of longer durations, significantly likely to take place at the residence of other people, and often confined to certain time periods of the weekday. In addition, important differences in these characteristics are also observed based on activity purpose, companion type, and the day of the week. These findings are intended to provide the basis for the justification of detailed collection of joint activity–travel participation information in household activity–travel surveys, and also as a stimulant for further empirical analysis and modeling of joint activity participation behavior.

The effect of financial constraints on the optimal design of public transport services

Recent experience with the design of bus services in Santiago, Chile, seems to confirm Jansson's (1980) assertion regarding observed planned bus frequency and size being too low and too large, respectively. We offer an explanation based upon the relation between cost coverage, pricing and optimal design variables. We recall that average social cost decreases with patronage, which generates an optimal monetary fare below the average operators' cost, inducing an optimal subsidy. Then we compare optimal frequency and bus size—those that minimize total social costs—with those that minimize operators' costs only. We show that an active constraint on operators' expenses is equivalent to diminish the value of users' time in the optimal design problem. Inserting this property back in the optimal pricing scheme, we conclude that a self-financial constraint, if active, always provokes an inferior solution, a smaller frequency and, under some circumstances, larger than optimal buses.

Financing public transport systems in Kuala Lumpur,Malaysia: challenges and prospects

Most major cities across the world today are facing an intractable challenge of financing public transport. In Kuala Lumpur for example, public transport services are somewhat poor in part because of the failure of major operators to secure ample funding. Previous funding programs implemented in the city have failed to produce a replicable model for financing public transport. Due to numerous financial problems and the dismal performance of privately owned transport firms, the State has in the recent past emerged as a key source of funding for the public transport sector in Kuala Lumpur. This article argues that, despite the insuperable challenges, prospects for the future funding of public transport in Kuala Lumpur appears to be good. The article also draws lessons from both Tokyo and Hong Kong. In order to address the funding deficit facing the public transport industry in the city it is crucial that more viable strategies and policies such as value capture and public–private sector partnerships are adopted by the urban authorities.