Measuring the influence of bus service quality on the perception of users

Encouraging the use of public transport is a key policy goal in many countries. Therefore, public transport should offer the level of quality that accommodates the demands of current users, and importantly, the desires of potential users. This study investigates the influence of the perceived quality of bus service on the perception of both current and potential users. The study draws upon data from 512 questionnaires distributed across Belfast City in the UK. The study utilises a binary logistic regression model to quantify the relationships between the perceived quality of 29 bus indicators (independent) and the perceptions of users towards the overall bus service (dependent). Eleven significant indicators are reported to have significant influence on the perception of users. These indicators are utilised to propose scenarios for optimising the quality of bus service with the perceptions of current and potential users.     

Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review

Assessment of service quality in bus transit planning has received due attention in recent years from the viewpoint of optimal service allocation. The concept of level of service (LOS) has emerged as an effective tool to measure quality of services. Service-quality assessment provides operators with knowledge on users' satisfaction with existing services and their expected LOSs. The importance of user perception towards assessment of LOS has been acknowledged by researchers. While LOS standards for public transportation have been established by the Transportation Research Board in the USA, researchers have questioned the applicability of these standards in the context of different geographic regions. Since the service delivery environment differs between developed and developing nations, the user perception of service quality varies between these economic regions. Substantial research has been carried out in the context of both developed and developing nations, to identify the bus transit service parameters that affect users' perceived service quality; however, little research exists that establishes LOS thresholds for bus transit, based on user perception. This paper reviews the concept of LOS, describes the importance of user perception in assessment of service quality and identifies the need to establish LOS thresholds for bus transit from user perception for developing countries.     

Factors affecting the use of bus and rail services in a deregulated environment

In 1987, the NSW Government commenced deregulation of the long-distance bus industry in NSW. This immediately led to greater inter-modal competition and contestability within the context of changing passenger markets.This study utilises categorical data analysis methods to examine the emerging passenger markets of inter-modal competitors (bus and rail) and to assess the relative importance of socioeconomic and travel related variables which affect the use of bus and rail services along the high volume Sydney-Canberra and Sydney-North Coast corridors.Conclusions from the study indicate varied passenger markets within a relatively new contestable environment which are mode and corridor specific. Results are indicative of the need for competitors to develop marketing strategies conducive to the demands of the travelling public in order to enhance viability and commercial opportunities.     

Development of location-based services for recommending departure stations to park and ride users

More and more commuters are beginning to favour public transportation. Fast and convenient park and ride (PnR) services provided by public transportation authorities are the result of changes of household demographics and household, increasing fuel prices and a focus on environmental sustainability. However, lack of parking spaces in PnR facilities creates a major bottleneck to this service. The aim of this research is to develop a location-based service (LBS) application to help PnR users choose the best train station to use to reach their destination using a multicriteria decision making model. A fuzzy logic method is used to estimate parking availability when a user is estimated to arrive at a PnR facility. Two surveys are conducted to collect traffic flow, travel behaviour and service quality data at four selected Perth Western Australia train stations. With the proposed approach and survey data, a prototype of LBS application, Station Finder, was developed using the Android SDK 4.0 and Google API 16. This application is a useful and practical tool to save travel cost and time of PnR users’.     

Understanding the impacts of a combination of service improvement strategies on bus running time and passenger’s perception

Transit agencies implement many strategies in order to provide an attractive transportation service. This article aims to evaluate the impacts of implementing a combination of strategies, designed to improve the bus transit service, on running time and passenger satisfaction. These strategies include using smart card fare collection, introducing limited-stop bus service, implementing reserved bus lanes, using articulated buses, and implementing transit signal priority (TSP). This study uses stop-level data collected from the Société de transport de Montréal (STM)’s automatic vehicle location (AVL) and automatic passenger count (APC) systems, in Montréal, Canada. The combination of these strategies has lead to a 10.5% decline in running time along the limited stop service compared to the regular service. The regular route running time has increased by 1% on average compared to the initial time period. The study also shows that riders are generally satisfied with the service improvements. They tend to overestimate the savings associated with the implementation of this combination of strategies by 3.5-6.0 min and by 2.5-4.1 min for both the regular route and the limited stop service, respectively. This study helps transit planners and policy makers to better understand the effects of implementing a combination of strategies to improve running time and passenger’s perception of these changes in service.     

Empirical modelling of the relationship between bus and car speeds on signalised urban networks

Vehicle speed is an important attribute for analysing the utility of a transport mode. The speed relationship between multiple modes of transport is of interest to traffic planners and operators. This paper quantifies the relationship between bus speed and average car speed by integrating Bluetooth data and transit signal priority data from the urban network in Brisbane, Australia. The method proposed in this paper is the first of its kind to relate bus speed and average car speed by integrating multi-source traffic data in a corridor-based method. Three transferable regression models relating not-in-service bus, in-service bus during peak periods and in-service bus during off-peak periods with average car speed are proposed. The models are cross-validated and the interrelationships are significant.     

Maximum acceptable gap between urban-guided transport vehicles and platforms for persons with disabilities: the findings of an experimental study conducted to inform policy decisions

The French ministry responsible for transport has commissioned a study aimed at providing data to determine the maximum gap size between vehicle and platform for guided transport vehicles, which would become a legal requirement. Specific experimental conditions were created, with a physical mock-up simulating a tramway and a platform and providing several gap configurations (between 20 and 50?mm for the horizontal gap and between 20 and 75?mm for the vertical step), and an experimental design based on the negotiation of gaps by wheelchairs users (mainly manual or electric powered). The experiment was conducted with 46 participants with different functional abilities. Data were collected on performance and gap negotiation time. The results of this study indicate that despite the failures observed for the 50?×?50?mm gap size during the experiment, most wheelchair users who took part in the test have successfully negotiated this gap.