Performance assessment of transport services with the ERM-NDEA model: evidence from a domestic airline in Taiwan

Abstract

This paper estimates comprehensive operational performance measures for transport services. A network efficiency approach is used to analyze the production efficiency, service efficiency, and operational efficiency in a unified framework to reflect the transportation service characteristics of airline operations. We show how a modified version of the network data envelopment analysis model can be utilized for evaluating the performance of air route operations. This study considers 15 air routes operated by a domestic airline in Taiwan to highlight the value of the approach. The results of the analysis show the inputs and consumed outputs leading to production inefficiency and service inefficiency respectively as well as the magnitudes of excesses and shortfalls.     

Measuring the performance of intermodal freight terminals

As the interface point between road and rail, intermodal freight terminals (IFTs) are critical elements in the total freight distribution chain. This paper addresses the twin objectives of reducing freight transport costs and improving customer service by putting forward a number of indicators designed to measure the performance of IFTs. Each of the three major performance areas, namely customer service, operational efficiency and terminal productivity are discussed in detail.

A methodology is put forward which enables operating strategies to be evaluated. Computer simulation is used in order to arrive at strategies which reduce operating and capital costs and satisfy customer service requirements. The simulation model outputs include performance measures related to customer service such as mean waiting times required for loading and unloading of containers, as well as productivity measures of terminal operations such as lifting equipment utilisation.     

A systematic analysis of multimodal transport systems with road space distribution and responsive bus service

A smart design of transport systems involves efficient use and allocation of the limited urban road capacity in the multimodal environment. This paper intends to understand the system-wide effect of dividing the road space to the private and public transport modes and how the public transport service provider responds to the space changes. To this end, the bimodal dynamic user equilibrium is formulated for separated road space. The Macroscopic Fundamental Diagram (MFD) model is employed to depict the dynamics of the automobile traffic for its state-dependent feature, its inclusion of hypercongestion, and its advantage of capturing network topology. The delay of a bus trip depends on the running speed which is in turn affected by bus lane capacity and ridership. Within the proposed bimodal framework, the steady-state equilibrium traffic characteristics and the optimal bus fare and service frequency are analytically derived. The counter-intuitive properties of traffic condition, modal split, and behavior of bus operator in the hypercongestion are identified. To understand the interaction between the transport authority (for system benefit maximization) and the bus operator (for its own benefit maximization), we examine how the bus operator responds to space changes and how the system benefit is influenced with the road space allocation. With responsive bus service, the condition, under which expanding bus lane capacity is beneficial to the system as a whole, has been analytically established. Then the model is applied to the dynamic framework where the space allocation changes with varying demand and demand-responsive bus service. We compare the optimal bus services under different economic objectives, evaluate the system performance of the bimodal network, and explore the dynamic space allocation strategy for the sake of social welfare maximization.     

Innovative strategies for urban car-sharing systems and a simulator to assess their performance

In this paper, three innovative car-sharing systems for urban areas are proposed, based on fleets of individual intelligent vehicles with three service characteristics: instant access, open-ended reservations and one-way trips. These features provide high flexibility but create an uneven distribution of vehicles among stations. Therefore, relocation of vehicles must be performed. Three different system procedures are proposed: in the first system, relocations are performed by users; in the other two, vehicles relocate automatically, thanks to their automation. In the first two systems, vehicles are accessible only at stations, whereas in the third they are also accessible along roads. In order to provide transport managers with a tool to test systems in different realities, an object-oriented simulator is developed. The simulation provides outputs of system performance, in terms of user waiting times and system efficiency. The proposed systems are simulated for the city of Genoa, in Italy, and a comparative analysis is presented.     

上海轨道交通清分系统架构中应用云计算技术的探讨

通过对上海轨道交通清分系统构架的现状分析,明确清分、线路中央计算机、车站计算机等系统之间业务功能的调整方向。根据云计算技术的特点,阐述在城市轨道交通自动售检票系统中如何建立私有云计算系统、不同服务层次服务的对象以及实施的技术路线,并提出城市轨道交通自动售检票系统云计算构架的设想与模型。     

Design and implementation of efficient transit networks: Procedure, case study and validity test

This paper presents and tests a method to design high-performance transit networks. The method produces conceptual plans for geometric idealizations of a particular city that are later adapted to the real conditions. These conceptual plans are generalizations of the hybrid network concept proposed in Daganzo (2010). The best plan for a specific application is chosen via optimization. The objective function is composed of analytic formulae for a concept’s agency cost and user level of service. These formulae include as parameters key demand-side attributes of the city, assumed to be rectangular, and supply-side attributes of the transit technology. They also include as decision variables the system’s line and stop spacings, the degree to which it focuses passenger trips on the city center, and the service headway. These decision variables are sufficient to define an idealized geometric layout of the system and an operating plan. This layout-operating plan is then used as a design target when developing the real, detailed master plan. Ultimately, the latter is simulated to obtain more accurate cost and level of service estimates.This process has been applied to design a high performance bus (HPB) network for Barcelona (Spain). The idealized solution for Barcelona includes 182 km of one-way infrastructure, uses 250 vehicles and costs 42,489 €/h to build and run. These figures only amount to about one third of the agency resources and cost currently used to provide bus service. A detailed design that resembles this target and conforms to the peculiarities of the city is also presented and simulated. The agency cost and user level of service metrics of the simulated system differ from those of the idealized model by less than 10%. Although the designed and simulated HPB systems provide sub-optimal spatial coverage because Barcelona lacks suitable streets, the level of service is good. Simulations suggest that if the proposed system was implemented side-by-side with the current one, it would capture most of the demand.     

Optimization of grid bus transit systems with elastic demand

Current analytic models for optimizing urban bus transit systems tend to sacrifice geographic realism and detail in order to obtain their solutions. The models presented here shows how an optimization approach can be successful without oversimplifying spatial characteristics and demand patterns of urban areas and how a grid bus transit system in a heterogeneous urban environment with elastic demand is optimized. The demand distribution over the service region is discrete, which can realistically represent geographic variation. Optimal network characteristics (route and station spacings), operating headways and fare are found, which maximize the total operator profit and social welfare. Irregular service regions, many‐to‐many demand patterns, and vehicle capacity constraints are considered in a sequential optimization process. The numerical results show that at the optima the operator profit and social welfare functions are rather flat with respect to route spacing and headway, thus facilitating the tailoring of design variables to the actual street network and particular operating schedule without a substantial decrease in profit. The sensitivities of the design variables to some important exogenous factors are also presented.     

Demi-flexible operating policies to promote the performance of public transit in low-demand areas

The efforts of providing attractive transport service to residents in sparse communities have previously focused on operating flexible transit services. This paper identifies a new category of transit policies, called demi-flexible operating policies, to fill the gap between flexible transit services and conventional fixed-route systems. The passenger cost function is defined as the performance measure of transit systems and the analytic work is performed based on a real-world flag-stop transit service, in which we compare its system performance with another two comparable systems, the fixed-route and flex-route services, at expected and unexpected demand levels in order to be closer to reality. In addition, the dynamic-station policy is introduced to assist the flex-route service to better deal with unexpectedly high demand. Experiments demonstrate the unique advantages of demi-flexible operating policies in providing affordable, efficient, and reliable transport service in low-demand operating environments and this work is helpful to optimize the unifying framework for designing public transit in suburban and rural areas.     

Dynamic modeling and control of taxi services in large-scale urban networks: A macroscopic approach

Taxis are increasingly becoming a prominent mobility mode in many major cities due to their accessibility and convenience. The growing number of taxi trips and the increasing contribution of taxis to traffic congestion are cause for concern when vacant taxis are not distributed optimally within the city and are unable to find unserved passengers effectively. A way of improving taxi operations is to deploy a taxi dispatch system that matches the vacant taxis and waiting passengers while considering the search friction dynamics. This paper presents a network-scale taxi dispatch model that takes into account the interrelated impact of normal traffic flows and taxi dynamics while optimizing for an effective dispatching system. The proposed model builds on the concept of the macroscopic fundamental diagram (MFD) to represent the dynamic evolution of traffic conditions. The model considers multiple taxi service firms operating in a heterogeneously congested city, where the city is assumed to be partitioned into multiple regions each represented with a well-defined MFD. A model predictive control approach is devised to control the taxi dispatch system. The results show that lack of the taxi dispatching system leads to severe accumulation of unserved taxi passengers and vacant taxis in different regions whereas the dispatch system improves the taxi service performance and reduces traffic congestion by regulating the network towards the undersaturated condition. The proposed framework demonstrates sound potential management schemes for emerging mobility solutions such as fleet of automated vehicles and demand-responsive transit services.     

Development of computerized vehicle scheduling system for specialized transportation: delaware case

A computer‐aided vehicle scheduling system is developed for Delaware's state‐wide specialized transportation system for elderly and handicapped persons. This paper presents the model, computer program package, system implementation, evaluation and the lessons learned from the project. The project which spanned two and a half years consists of five phases: (1) examine the manual method of vehicle scheduling (prior to the computerization); (2) develop a scheduling model; (3) develop a computer program package for the operation of the model; (4) install and operate the system; and (5) evaluate the system performance. The scheduling model consolidates passengers by block of time, origin and destination zones and along the direction of vehicle travel, first; second, minimizes the empty vehicle travel; and, lastly, assigns drivers to route considering assignment priority among the types of drivers and passengers. The product of the model is a set of driver log‐sheets which specify the sequence of passenger pick‐ups and drop‐offs. The computer program package includes necessary auxiliary data management functions such as registration of trip reservation, operating statistics and parameter value changes, as well as the execution of the model. It also allows the dispatcher to override the computer generated log‐sheet based on his discretion. The system has been operational for more than one year and it has brought about a number of changes in the operation and the role of the dispatcher. A before‐and‐after comparison of the operation and the lessons learned are also shown.     

A theoretical travel-time model for flexible-route buses

A theoretical model for estimating the expectation and variance of buses' running times under a flexibly-routed mode of service is proposed. The model is based on a probabilistic concept that adequately accommodates the usual randomness in the number and location of passengers served during successive vehicle trips. A few simplifications are embodied in the model but it can serve as a basis for a more refined model such as a computer simulation model that can be used in designing real bus systems.The physical setting assumed in the model is a rectangular grid road network where all houses face the side streets as in some suburban regions. Because it oversimplifies real-life situations, this assumption would need to be relaxed to make the model applicable to more general cases.Both the partially flexible-route service where some passengers are captive to fixed-route service and others are served at their doorsteps, and the fully flexible-route service where all passengers are served at their doorsteps, are studied. In each case, a very simple routing convention that can be conveniently executed by the bus drivers is assumed. The proposed travel time model confirms the intuitively correct phenomenon that when the concentration of passenger trip-ends is very high, the vehicle-route degenerates into a fixed-route in which the buses visit all possible loading points within the service area.     

Policy analysis of third party electronic coupons for public transit fares

Mobile technologies are generating new business models for urban transport systems, as is evident from recent startups cropping up from the private sector. Public transport systems can make more use of mobile technologies than just for measuring system performance, improving boarding times, or for analyzing travel patterns. A new transaction model is proposed for public transport systems where travelers are allowed to pre-book their fares and trade that demand information to private firms. In this public-private partnership model, fare revenue management is outsourced to third party private firms such as big box retail or large planned events (such as sports stadiums and theme parks), who can issue electronic coupons to travelers to subsidize their fares. This e-coupon pricing model is analyzed using marginal cost theory for the transit service and shown to be quite effective for monopolistic coupon rights, particularly for demand responsive transit systems that feature high cost fares, non-commute travel purposes, and a closed access system with existing pre-booking requirements. However, oligopolistic scenarios analyzed using game theory and network economics suggest that public transport agencies need to take extreme care in planning and implementing such a policy. Otherwise, they risk pushing an equivalent tax on private firms or disrupting the urban economy and real estate values while increasing ridership.     

Documents

Automated short headway urban transportation systems were viewed in the early Seventies as a possible means of effecting radical change in the type of transit service available in cities. However, interest has declined and government‐sponsored efforts in this area have ceased. The decline in interest was accompanied by much debate among the advocates of the various forms of transit. However, it does not appear to reflect the potential merits and limitations of short headway systems as disclosed by analysis.

This paper provides a basis for comparing short headway systems of citywide scale with conventional transit means.

The limitations inherent in rapid rail installations are reviewed and contrasted with the performance of short headway systems. Illustrative, large‐scale guideway configurations for systems operating in the three‐second headway range are defined and levels of service are deduced using simplified heuristic methods. A basis is provided for specification and analysis of systems conforming to realistic spatial and passenger‐movement constraints.

It is concluded that automated transit systems operating in the three‐second headway range remain viable candidates for large‐scale installations.     

Modelling public transport on‐board congestion: comparing schedule‐based and agent‐based assignment approaches and their implications

Transit systems are subject to congestion that influences system performance and level of service. The evaluation of measures to relieve congestion requires models that can capture their network effects and passengers' adaptation. In particular, on‐board congestion leads to an increase of crowding discomfort and denied boarding and a decrease in service reliability. This study performs a systematic comparison of alternative approaches to modelling on‐board congestion in transit networks. In particular, the congestion‐related functionalities of a schedule‐based model and an agent‐based transit assignment model are investigated, by comparing VISUM and BusMezzo, respectively. The theoretical background, modelling principles and implementation details of the alternative models are examined and demonstrated by testing various operational scenarios for an example network. The results suggest that differences in modelling passenger arrival process, choice‐set generation and route choice model yield systematically different passenger loads. The schedule‐based model is insensitive to a uniform increase in demand or decrease in capacity when caused by either vehicle capacity or service frequency reduction. In contrast, nominal travel times increase in the agent‐based model as demand increases or capacity decreases. The marginal increase in travel time increases as the network becomes more saturated. Whilst none of the existing models capture the full range of congestion effects and related behavioural responses, existing models can support different planning decisions. Copyright © 2016 John Wiley & Sons, Ltd.     

Assessing the technical efficiency, service effectiveness, and technical effectiveness of the world’s railways through NDEA analysis

This paper presents an approach to include both the unstorable feature of transportation service and the technological differences within railway companies in efficiency and effectiveness measurements. We explore efficiency and effectiveness for a group of 40 global railways in the year 2002, using traditional data development analysis (TDEA) and network data development analysis (NDEA). Comparing the results obtained from the NDEA model with those from the TDEA indicate that performance measures are quite different in terms of the magnitude, and even using different DEA type models to evaluate railway system performance does not distort the ranking of their performance. We also analyze the inter-related effects among three performance measures, finding that transportation service characteristics have positive effects on the evaluation of performance. Generally speaking, the NDEA model provides deeper insight regarding the sources of inefficiency and process-specific guidance to railway managers so as to help them improve their railway’s performance.     

A simulation‐based reliability assessment approach for congested transit network

This paper is an attempt to develop a generic simulation‐based approach to assess transit service reliability, taking into account interaction between network performance and passengers' route choice behaviour. Three types of reliability, say, system wide travel time reliability, schedule reliability and direct boarding waiting‐time reliability are defined from perspectives of the community or transit administration, the operator and passengers. A Monte Carlo simulation approach with a stochastic user equilibrium transit assignment model embedded is proposed to quantify these three reliability measures of transit service. A simple transit network with a bus rapid transit (BRT) corridor is analysed as a case study where the impacts of BRT components on transit service reliability are evaluated preliminarily.     

Demand responsive transit systems with time-dependent demand: User equilibrium,system optimum,and management strategy

The operating cost of a demand responsive transit (DRT) system strictly depends on the quality of service that it offers to its users. An operating agency seeks to minimize operating costs while maintaining the quality of service while users experience costs associated with scheduling, waiting, and traveling within the system. In this paper, an analytical model is employed to approximate the agency's operating cost for running a DRT system with dynamic demand and the total generalized cost that users experience as a result of the operating decisions. The approach makes use of Vickrey's (1969) congestion theory to model the dynamics of the DRT system in the equilibrium condition and approximate the generalized cost for users when the operating capacity is inadequate to serve the time-dependent demand over the peak period without excess delay. The efficiency of the DRT system can be improved by optimizing one of three parameters that define the agency's operating decision: (1) the operating capacity of the system, (2) the number of passengers that have requested a pick-up and are awaiting service, and (3) the distribution of requested times for service from the DRT system. A schedule management strategy and dynamic pricing strategies are presented that can be implemented to manage demand and reduce the total cost of the DRT system by keeping the number of waiting requests optimized over the peak period. In the end, proposed optimization strategies are compared using a numerical example.     

Modeling pedestrian queuing using micro-simulation

The system considered is a cinema ticketing booth system. A general simulation algorithm is presented as well as the system’s operating characteristics. The results of the experiment were verified by comparing them with video observation data and theoretical values. Finally, with comparative analysis of experiment data, the developed simulation model was able to replicate the situation in which pedestrians find an available booth to occupy while waiting in a queue. The model can facilitate the availability of various pedestrian flows and a range of operating times. With some efforts of computer programming, the situations where multiple booths are available were simulated to identify pedestrian movement. The developed simulation model captures important details, such as travel time, wait time, queue length and the number of waiting pedestrians with the different number of pedestrian flows and booths. The paper presents a means to designing the pedestrian operation and plan on the basis of the estimated number of people.     

Design and development of interactive trip planning for web-based transit information systems

This article presents a Web-based transit information system design that uses Internet Geographic Information Systems (GIS) technologies to integrate Web serving, GIS processing, network analysis and database management. A path finding algorithm for transit network is proposed to handle the special characteristics of transit networks, e.g., time-dependent services, common bus lines on the same street, and non-symmetric routing with respect to an origin/destination pair. The algorithm takes into account the overall level of services and service schedule on a route to determine the shortest path and transfer points. A framework is created to categorize the development of transit information systems on the basis of content and functionality, from simple static schedule display to more sophisticated real time transit information systems. A unique feature of the reported Web-based transit information system is the Internet-GIS based system with an interactive map interface. This enables the user to interact with information on transit routes, schedules, and trip itinerary planning. Some map rendering, querying, and network analysis functions are also provided.     

A dynamic station strategy to improve the performance of flex-route transit services

As an innovative combination of conventional fixed-route transit and demand responsive service, flex-route transit is currently the most popular type of flexible transit services. This paper proposes a dynamic station strategy to improve the performance of flex-route transit in operating environments with uncertain travel demand. In this strategy, accepted curb-to-curb stops are labeled as temporary stations, which can be utilized by rejected requests for their pick-up and drop-off. The user cost function is defined as the performance measure of transit systems. Analytical models and simulations are constructed to test the feasibility of implementing the dynamic station strategy in flex-route transit services. The study over a real-life flex-route service indicates that the proposed dynamic station strategy could reduce the user cost by up to 30% without any additional operating cost, when an unexpectedly high travel demand surpasses the designed service capacity of deviation services.