Where Is My Bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders

In order to attract more choice riders, transit service must not only have a high level of service in terms of frequency and travel time but also must be reliable. Although transit agencies continuously work to improve on-time performance, such efforts often come at a substantial cost. One inexpensive way to combat the perception of unreliability from the user perspective is real-time transit information. The OneBusAway transit traveler information system provides real-time next bus countdown information for riders of King County Metro via website, telephone, text-messaging, and smart phone applications. Although previous studies have looked at traveler response to real-time information, few have addressed real-time information via devices other than public display signs. For this study, researchers observed riders arriving at Seattle-area bus stops to measure their wait time while asking a series of questions, including how long they perceived that they had waited.The study found that for riders without real-time information, perceived wait time is greater than measured wait time. However, riders using real-time information do not perceive their wait time to be longer than their measured wait time. This is substantiated by the typical wait times that riders report. Real-time information users say that their average wait time is 7.5 min versus 9.9 min for those using traditional arrival information, a difference of about 30%. A model to predict the perceived wait time of bus riders was developed, with significant variables that include the measured wait time, an indicator variable for real-time information, an indicator variable for PM peak period, the bus frequency in buses per hour, and a self-reported typical aggravation level. The addition of real-time information decreases the perceived wait time by 0.7 min (about 13%).A critical finding of the study is that mobile real-time information reduces not only the perceived wait time, but also the actual wait time experienced by customers. Real-time information users in the study wait almost 2 min less than those arriving using traditional schedule information. Mobile real-time information has the ability to improve the experience of transit riders by making the information available to them before they reach the stop.     

Not All Transfers Are Created Equal: Towards a Framework Relating Transfer Connectivity to Travel Behaviour

Abstract

Walking from origins to transit stops, transferring between transit lines and walking from transit stops to destinations—all add to the burden of transit travel, sometimes to a very large degree. Transfers in particular can be stressful and/or time‐consuming for travellers, discouraging transit use. As such, transit facilities that reduce the burdens of walking, waiting and transferring can substantially increase transit system efficacy and use. In this paper, we argue that transit planning research on transit stops and stations, and transit planning practice frequently lack a clear conceptual framework relating transit waits and transfers with what we know about travel behaviour. Therefore, we draw on the concepts of transfer penalties and value of time in the travel behaviour/economics literature to develop a framework that situates transfer penalties within the total travel generalized costs of a transit trip. For example, value of time is important in relating actual time of waiting and walking to the perceived time of travel. We also draw on research to classify factors most important to users’ perspectives and travel behaviour—transfer costs, time scheduling and five transfer facility attributes: (1) access, (2) connection and reliability, (3) information, (4) amenities, and (5) security and safety. Using this framework, we seek to explicitly relate improvements of transfer stops/stations with components of transfer penalties and changes in travel behaviour (through a reduction in transfer penalties). We conclude that the employment of such a framework can help practitioners better apply the most effective improvements to transit stops and transfer facilities.     

Walking to the bus: perceived versus actual walking distance to bus stops for older adults

The walking trip from an origin or destination to a bus stop or transit station can be a barrier to riding transit for older adults (over age 60) who may walk more slowly than others or experience declining physical mobility. This article examines the relationship between transit ridership and proximity to fixed-route transit stations using survey data for older adults in Buffalo and Erie County, New York. Demographic and socio-economic characteristics—including age, sex, race, income, possessing a driver’s license, frequency of leaving home, and personal mobility limitations—are tested but do not display, in bi-variate analysis, statistically significant differences for transit riders versus non-transit riders. However, features of the built environment—including distance (actual and perceived) between home and transit stop, transit service level, population density, number of street intersections, metropolitan location, and neighborhood crime (property and violent) rate—display statistically significant differences for transit riders versus non-transit riders. Both objective and perceived walking distances to access fixed-route transit show statistically significant differences between transit riders and non-transit riders. Average walking distance from home to transit for non-transit riders—who mostly live in suburbs—is three times greater than average walking distance between home and the nearest transit stop for transit riders—who mostly live in the central city. When asked how near a bus stop is to their homes, transit riders slightly overestimate the actual distance, while non-transit riders underestimate the distance.     

Optimal control of headway variation on transit routes

Headway control strategies have been proposed as methods for correcting transit service irregularities and thereby reducing passenger wait times at stops. This paper addresses a particular strategy which can be implemented on high frequency routes (headways under 10–12 minutes), in which buses are held at a control stop to a threshold headway. An algorithm is developed which yields the optimal control stop location and optimal threshold headway with respect to a system wait function. The specification of the wait function is based on the development of several empirical models, including a headway variation model and an average delay time model at control stops. A conclusion is reached that the headway variation does not increase linearly along a route, a common assumption made in many previous studies. Furthermore, the location of the optimal control stop and threshold value are sensitive to the passenger boarding profile, as expected. The algorithm itself appears to have practical application to conventional transit operations.     

Passenger waiting time and information acquisition using automatic vehicle location for verification

Bus riders utilize a variety of information media to learn how to travel to their destinations and to learn when they should arrive at bus stops. As part of the OCTA (Orange County Transit Authority) Transit Probe evaluation, 1199 passengers were surveyed to measure relationships between information acquisition and waiting time. A unique aspect of the survey was that some of the data could be correlated with automatic‐vehicle‐location (AVL) measurements of bus lateness at stops. Insights are provided as to the types of information riders acquire based on the nature of the trip and demographic characteristics. Insights are also provided as to factors affecting perceived waiting time. We found age group, whether a person needs to arrive at a destination by a specific time, primary language, and whether the person is a first‐time user of the bus line to be significant causal factors.     

Estimating bus run times for new limited-stop service using archived AVL and APC data

In recent years, several transit agencies have been trying to be more competitive with the automobile to attract choice riders. Transit agencies can only be competitive if they can provide services that are reliable, have a short access and egress time, and have run times that are comparable to automobiles. Several transit agencies try to be competitive through offering faster service, such as limited-stop (express) bus service. This study uses AVL and APC data, in addition to a disaggregate data obtained from a travel behavior survey, to select stops and estimate run times for a new limited-stop service that will run parallel to a heavily used bus route (67 Saint-Michel) in Montréal, Canada. Three different scenarios are developed based on theory and practice to select stops to be incorporated in the new limited service. The time savings for each scenario are then evaluated as a range and a fourth scenario is developed. A limited-stop service is recommended based on selecting stops serving both directions of the route, major activity points and stop spacing. This study shows that implementing a limited-stop service would yield substantial time savings for both, the new limited service and the existing regular service running in parallel.     

Analyzing urban bus service reliability at the stop, route, and network levels

Improving the reliability of bus service has the potential to increase the attractiveness of public transit to current and prospective riders. An understanding of service reliability is necessary to develop strategies that help transit agencies provide better services. However, few studies have been conducted analyzing bus reliability in the metropolis of China. This paper presents an in-depth analysis of service reliability based on bus operational characteristics in Beijing. Three performance parameters, punctuality index based on routes (PIR), deviation index based on stops (DIS), and evenness index based on stops (EIS), are proposed for the evaluation of bus service reliability. Reliability involves routes, stops, punctuality, deviation, and evenness. The relationship among the three parameters is discussed using a numerical example. Subsequently, through a sampling survey of bus lines in Beijing, service reliability at the stop, route, and network levels are estimated. The effects of route length, headway, the distance from the stop to the origin terminal, and the use of exclusive bus lanes are also analyzed. The results indicate low service reliability for buses in Beijing and a high correlation between service reliability and route length, headway, distance from the stop to the origin terminal, and the provision of exclusive bus lanes.     

Passengers' perceptions and effects of bus‐holding strategy using automatic vehicle location technology

This study reports bus passengers' behavior and perceptions related to the use of potential features of an automatic vehicle location (AVL) system in bus transit through conducting an attitudinal on‐board survey in Bangkok. A passenger waiting‐time survey conducted as part of this study revealed that passengers perceive waiting‐time at bus stops to be greater than actually experienced. The other aim of this study is to examine the potential benefits of bus‐holding using an AVL technology, in terms of waiting‐time, through minimizing bus bunching under different congestion levels. The results are obtained using PARAMICS, and reveal a significant reduction in average waiting‐time.     

Analysis of light rail rider travel behavior: Impacts of individual,built environment,and crime characteristics on transit access

This paper analyzes factors that influence the mode choice for trips between home and light rail stations, an often neglected part of a person’s trip making behavior. This is important for transit planning, demand modeling, and transit oriented development. Using transit survey data describing St. Louis MetroLink riders in the United States, this study found that some of the factors associated with increased shares of walking relative to other modes were full-time student status, higher income transit riders, and trips made during the evening. It was also found that crime at stations had an impact. In particular, crime made female transit riders more likely to be picked-up/dropped-off at the station. Females are more likely to be picked-up or dropped-off at night. Bus availability and convenience showed that transit riders that have a direct bus connection to a light rail station were more likely to use the bus. Private vehicle availability was strongly associated with increased probability of drive and park, when connecting to light rail.     

Passenger arrival and waiting time distributions dependent on train service frequency and station characteristics: A smart card data analysis

Waiting time at public transport stops is perceived by passengers to be more onerous than in-vehicle time, hence it strongly influences the attractiveness and use of public transport. Transport models traditionally assume that average waiting times are half the service headway by assuming random passenger arrivals. However, research agree that two distinct passenger behaviour types exist: one group arrives randomly, whereas another group actively tries to minimise their waiting time by arriving in a timely manner at the scheduled departure time. This study proposes a general framework for estimating passenger waiting times which incorporates the arrival patterns of these two groups explicitly, namely by using a mixture distribution consisting of a uniform and a beta distribution. The framework is empirically validated using a large-scale automatic fare collection system from the Greater Copenhagen Area covering metro, suburban, and regional rail stations thereby giving a range of service headways from 2 to 60 min. It was shown that the proposed mixture distribution is superior to other distributions proposed in the literature. This can improve waiting time estimations in public transport models. The results show that even at 5-min headways 43% of passengers arrive in a timely manner to stations when timetables are available. The results bear important policy implications in terms of providing actual timetables, even at high service frequencies, in order for passengers to be able to minimise their waiting times.     

New evidence on walking distances to transit stops: identifying redundancies and gaps using variable service areas

The percentage of the population being served by a transit system in a metropolitan region is a key system performance measure but depends heavily on the definition of service area. Observing existing service areas can help identify transit system gaps and redundancies. In the public transit industry, buffers at 400 m (0.25 miles) around bus stops and 800 m (0.5 miles) around rail stations are commonly used to identify the area from which most transit users will access the system by foot. This study uses detailed OD survey information to generate service areas that define walking catchment areas around transit services in Montreal, Canada. The 85th percentile walking distance to bus transit service is found to be around 524 m for home-based trip origins, 1,259 m for home-based commuter rail trip origins. Yet these values are found to vary based on our analysis using two statistical models. Walking distances vary based on route and trip qualities (such as type of transit service, transfers and wait time), as well as personal, household, and neighbourhood characteristics. Accordingly, service areas around transit stations should vary based on the service offered and attributes of the people and places served. The generated service areas derived from the generalized statistical model are then used to identify gaps and redundancies at the system and route level using Montreal region as an example. This study can be of benefit to transport engineers and planners trying to maximize transit service coverage in a region while avoiding oversupply of service.     

An improved headway-based holding strategy for bus transit

Abstract

This paper presents an improved headway-based holding strategy integrating bus transit travel and dwelling time prediction. A support vector machine-based (SVM) model is developed to predict the baseline travel and dwell times of buses based on recent data. In order to reduce prediction errors, an adaptive algorithm is used together with real-time bus operational information and estimated baseline times from SVM models. The objective of the improved holding strategy is to minimize the total waiting times of passengers at the current stop and at successive stops. Considering the time-varying features of bus running, a ‘forgetting factor’ is introduced to weight the most recent data and reduce the disturbance from unexpected incidents. Finally, the improved holding strategy proposed in this study is illustrated using the microscopic simulation model Paramics and some conclusions are drawn.     

Continuous approximation for skip-stop operation in rail transit

Operating speed of a transit corridor is a key characteristic and has many consequences on its performance. It is generally accepted that an increased operating speed for a given fleet leads to reduced operating costs (per kilometer), travel and waiting times (three changes that can be computed precisely), an improved comfort and level of service, which can attract new passengers who are diverted from automobile (items harder to estimate precisely). That is why several operation schemes which aim to increase the operating speed are studied in the literature, such as deadheading, express services, and stop skipping.A novel category of solutions to this problem for one-way single-track rail transit is to perform accelerated transit operations with fixed stopping schedules. The concept is quite simple: as the time required for stopping at each station is an important part of travel time, reducing it would be a great achievement. Particular operations that take advantage of this idea already exist. This paper focuses on one of them: the skip-stop operation for rail transit lines using a single one-way track. It consists in defining three types of stations: AB stations where all the trains stop, and A and B stations where only half of the trains stop (stations type A and B are allocated interchangeably). This mode of operation is already described in the literature (Vuchic, 1973, Vuchic, 1976, Vuchic, 2005) and has been successfully implemented in the Metro system of Santiago, Chile.This work tackles the problem with a continuous approximation approach. The problem is described with a set of geographically dependent continuous parameters like the density of stations for a given line. Cost functions are built for a traditional (all-stop) operation and for skip-stop operation as described above. A simple example is presented to support this discussion. Finally, a discussion about the type of scenarios in which skip-stop operations are more beneficial is presented.     

Optimal transit routing with partial online information

This paper studies the routing strategy in a transit network with partial online information at stops. By partial online information, we mean that the arrival time of the incoming transit vehicles is available for a subset of the lines serving a stop. To cope with the partial information assumption, a new routing strategy is proposed and closed form formulae for computing expected waiting times and line boarding probabilities are derived. The proposed strategy unifies existing hyperpath-based transit route choice models that assume either no information or full information. Like many existing models, it ensures optimality when all information is available or the headway is exponentially distributed. The problem of determining the attractive set is discussed for each of the three information cases. In particular, a new heuristic algorithm is developed to generate the attractive set in the partial information case, which will always yield a solution no worse than that obtained without any information. The paper also reveals that, when information is available, an optimal hyperpath may contain cycles. Accordingly, the cause of such cycles is analyzed, and a sufficient condition that excludes cycles from optimal hyperpaths is proposed. Finally, numerical experiments are conducted to illustrate the impact of information availability on expected travel times and transit line load distributions. Among other findings, the results suggest that it is more useful to have information on faster lines than on slower lines.     

Flexing service schedules: Assessing the potential for demand-adaptive hybrid transit via a stated preference approach

This paper assesses the demand for a flexible, demand-adaptive transit service, using the Chicago region as an example. We designed and implemented a stated-preference survey in order to (1) identify potential users of flexible transit, and (2) inform the service design of the flexible transit mode. Multinomial logit, mixed-logit, and panel mixed-logit choice models were estimated using the data obtained from the survey. The survey instrument employed a d_p-efficient design and the Google Maps API to capture precise origins and destinations in order to create realistic choice scenarios. The stated-preference experiments offered respondents a choice between traditional transit, car, and a hypothetical flexible transit mode. Wait time, access time, travel time, service frequency, cost, and number of transfers varied across the choice scenarios. The choice model results indicate mode-specific values of in-vehicle travel time ranging between $16.3 per hour (car) and $21.1 per hour (flexible transit). The estimated value of walking time to transit is $25.9 per hour. The estimated value of waiting time at one’s point of origin for a flexible transit vehicle is $11.3 per hour; this value is significantly lower than the disutility typically associated with waiting at a transit stop/station indicating that the ‘at-home’ pick-up option of flexible transit is a highly desirable feature. The choice model results also indicate that respondents who use active-transport modes or public transit for their current commute trip, or are bikeshare members, were significantly more likely to choose flexible and traditional transit than car commuters in the choice experiments. The implications of these and other relevant model results for the design and delivery of flexible, technology-enabled services are discussed.     

The dynamics of fare and frequency choice in urban transit

This paper investigates the choice of fare and service frequency by urban mass transit agencies. A more frequent service is costly to provide but is valued by riders due to shorter waiting times at stops, and faster operating speeds on less crowding vehicles. Empirical analyses in the 1980s found that service frequencies were too high in most of the cities studied. For a given budget constraint, social welfare could be improved by reducing service frequencies and using the money saved to lower fares. The cross-sectional nature of these analyses meant that researchers were unable to address the question of when the oversupply occurred. This paper seeks to answer that question by conducting a time-series analysis of the bus operations of the Chicago Transit Authority from 1953 to 2005. The paper finds that it has always been the case that too much service frequency was provided at too high a fare. The imbalance between fares and service frequency became larger in the 1970s when the introduction of operating subsidies coincided with an increase in the unit cost of service provision.     

Express guideway transit: A case for further development in transit automation

Safe and reliable coupling and decoupling of cars from a moving train is feasible with further developments in linear motor propulsion and control of transit vehicles. This allows the last car of a train to decouple and stop at a station for a relative long dwell time, before it accelerates and is coupled to a following train. Controlled doors in front and rear of the transit vehicle permit passengers to walk through the train to the car which stops at their destination. A proposed transit system using these features is described and compared to Bombardier's Advanced Rapid Transit. Potential advantages are high schedule speed, uncrowded trains, smaller and more stations, low energy requirements and a smaller vehicle fleet.     

An application-oriented model of passenger waiting time based on bus departure time intervals

This paper develops an application-oriented model to estimate waiting times as a function of bus departure time intervals. Bus stops are classified into Type A and B depending on whether they are connected with urban rail transit systems. Distributions of passenger arrival rates are analyzed based on field data for Beijing. The results indicate that the best fits for the distribution of passenger arrival rates for Type A and B bus stops are the lognormal distribution and gamma distribution, respectively. By analyzing relationships between passenger arrival rates and bus departure time intervals, it is demonstrated that parameters of the passenger arrival rate distribution can be expressed by the average and coefficient of variation of bus departure time intervals in functional relationships. The validation shows that the model provides a reliable estimation of the average passenger waiting time based on readily available bus departure time intervals.     

Optimal stop spacing and headway of congested transit system considering realistic wait times

Abstract

This paper revisits the classical transit scheduling problem and investigates the relationship between stop spacing and headway, considering realistic wait time and operable transit capacity. Headway and stop spacing are important determinants for planning a transit system, which influence the service level as well as the cost of operation. A mathematical model is developed, and the objective function is user travel time which is minimized by the optimized stop spacing and headway, subject to the constraints of operable fleet size and route capacity. Optimal stop spacing and headway solutions are obtained in a numerical example. Sensitivity analysis is conducted, and the effect of model parameters on user travel time is explored.