从“刀游”到“感动式服务”

游客在餐厅或者在路上，忽然会有美女帅哥来搭讪，然后要求共同举行具有海南黎族特色的结婚仪式，风格独特，还要入洞房，说这是海南当地旅游的一个特色，声称免费，很多人难抵好奇心的诱惑。     

海南旅游产业的困境

●旅行社恶性削价竞争成为零、负团费的源头 2003年春节,"零负团费"在海南发展得最为迅猛,虽然这不是海南首创,但严重扭曲了海南旅游市场机制和价格机制.据统计,海南现有在册登记的旅行社158家,但通过层层承包、挂靠产生出来的各种营业部即所谓"黑社"已达到了764家.为招揽生意,这些一张办公桌、一部电话、一两个人就组成的组团社,通过外联人员在街头散发打着X X旅游总公司等大企业的牌子的小卡片,利用游客对海南旅游市场的不知情,标出"豪华4天3晚游260元/人"、"豪华3天2晚游100元/人"、"豪华2天1晚游80元/人"的超低价格,诱使游客参团.外联人员受理游客报名后再把游客卖给组团社.海南省旅游局一位工作人员坦言,这是搅乱海南旅游市场一个非常重要的"祸根".     

“我们对这一行是有感情的”——访海南个体旅游客运车主梁泽程

在与梁泽程匆匆会面的十几分钟里,记者发现梁内心非常的焦躁,他跟记者说的最多的一句话就是自己在海南经营了多年的旅游客运业务,"先不谈做了多少贡献,主要是这行时间做久了,总是有感情的啊,何况自己别的也不会做了。"梁说。     

海南旅游客运“乱象”将终

时值隆冬，北方凛冽的寒风正在叫嚣乎东西、隳突乎南北，而此时有如阳春三月，以五指山、天涯海角、白鹭天堂等闻名遐迩，头顶最大的经济特区和唯一的热带岛屿桂冠的海南岛，自是吸引大批游客蜂拥而至、流连忘返。     

“春秋”冀望竞合的“战国”——访海南春秋客运汽车分公司常务副总陈周

牺牲一些局部利益,着眼长远,着力品牌建设,这是4家外来公司共同的想法。"我们自己则希望以自身的优质服务、实力和风貌为本地车主做个表率,大家共同来为海南国际旅游岛建设作贡献。"陈周说。     

创新“三个统一” 提升科技含量——访海南省旅游客运管理服务有限公司总经理程世文

近日,由国务院办公厅、国家发展改革委、财政部、国家旅游局、国土资源部等部门组成的国务院联合调研组到海南省旅游客运管理服务有限公司(以下简称管理公司)开展调研。调研组组长刘斌表示,海南旅游客运管理运行模式很     

“我们对这一行是有感情的”——访海南个体旅游客运车主梁泽程

在与梁泽程匆匆会面的十几分钟里，记者发现梁内心非常的焦躁，他跟记者说的最多的一句话就是自己在海南经营了多年的旅游客运业务，“先不谈做了多少贡献，主要是这行时间做久了，总是有感情的啊，何况自己别的也不会做了。”梁说。     

“云端”上的高速 海南省琼中至乐东高速公路施工侧记

正5月的海南,阳光热辣,海蓝沙白,椰风荡漾。这里是全国陆地面积最小的省,陆地总面积仅3.54万km~2;这里也是建设中的国际旅游岛,以它旖旎的身姿吸引着来自世界各地的游客。一张"田字型"公路网,将这块玲珑的海岛上的各个美景串联起来,组成了一副享乐于山水、忘情于美景的海岛画卷。作为"田字型"重要组成部分之一,琼中至     

确保旅游客运企业快速发展——访海南耀兴集团总裁符若凡

今年是海南省旅游经济十二五计划开局年,旅游汽车客运作为旅游经济支撑产业,在推进海南国际旅游岛建设方面起到了极其重要的作用。如何以良好的机制和市场环境,确保旅游汽车客运企业快速发展,带着这个问题,《运输经理世界》记者日前采访了海南耀兴集团总裁符若     

海南春风吹暖谁——海南：旅游车新风指面吹

在“国际旅游岛”概念照耀下，海南的阳光似乎也更加灿烂。 随着社会经济的发展，旅游经济在国民经济中的比重将越来越大。而具有得天独厚优势的海南，无疑将为国内旅游市场做出表率。     

Land Transport Policy and Public Transport in Singapore

Singapore has a sophisticated and efficient system of land transport to serve a growing demand for transportation. Constrained by limited space, a comprehensive set of land transport policies has been in place to balance the growth in transport demand and the effectiveness and efficiency of the land transport system. A multi-pronged approach has been used to achieve the objective of a world-class transportation system. These include integration of urban and transport planning, expansion of the road network and improvement of the transport infrastructure, harnessing the latest technology in network and traffic management, managing vehicle ownership and usage, and improvement and regulations of public transport (Ministry of Transport (MOT) (2003) Policy and Regulations, Land Transport, Available: www.mot.gov.sg, Date of Access: 15 September 2003). Singapore was the first country in the world to introduce various new techniques, notably the Area License Scheme (ALS) in 1975 and the Vehicle Quota System (VQS) in 1990. An Electronic Road Pricing (ERP) system replaced the ALS in 1998 to take the role of congestion management, the experience of which has also drawn particular attention from many large cities in the world. In 2003, the world’s first and only fully automatic heavy rail Mass Rapid Transit system was opened to the public, marking a new chapter in Singapore’s innovative approach to solving its land transport problem. This paper reviews the land transport policy implemented in Singapore and pays special emphasis to its public transportation systems.     

Decision Support Systems for Public Transport Management: The Athens Public Transport Authority Project

This article reports on an implementation study of a computerised decision support system for public transport management for the Athens Public Transport Authority (APTA). The study analysed the current situation, specified user requirements, determined system functionality, designed the system architecture, organised the project and, finally, planned dissemination activities. The decision support system covers the main public transport management activities of APTA - transport service provision, economic and financial planning, passenger complaints and suggestions, and personnel management - offering its users the possibility to study the potential effects of their decisions before implementation. To achieve this, the system will consist of a data warehousing system, for the integrated management of a wide variety of data sources, and of online analytical processing tools, for information analysis and scenario testing. The system architecture has been designed to offer robustness, flexibility, rich functionality and open connectivity. The system aims to help APTA reduce operational costs and provide a better transport service, attracting more passengers to public transport and reducing, in the process, congestion and pollution.     

Innovative Public Transport Oriented Policies in Seoul

The objective of this paper is to introduce the innovative transport policies of Seoul that have recently been planned and implemented. In this paper, the various transport policies of Seoul are classified and explained according to two important paradoxes that are highlighted by Downs and Thomson, and Edgeworth. These paradoxes describe how to break the vicious circle of car and public transport use by restraining car use and encouraging the use of public transport, and thus indicate how traffic congestion problems might be solved.     

公交查询系统设计与开发

为提供快速简便的城市公交站点、线路查询服务,文章采用B/S模式、ASP.NET（C#）开发环境及工具、Web发布服务方式以及Microsoft SQL Server后台数据库,构建了一个简单、实用的公交查询系统,并对该系统的整体架构、数据库设计及应用程序设计方法进行了介绍。     

杭州市城市公共交通发展战略思路

本文在深入调研的基础上,以促进城市公共交通优先发展为落脚点,对杭州市公共交通发展现状和存在问题进行了剖析,并提出了加快杭州市推进城市公共交通发展的对策建议。     

Investigating Links between Social Capital and Public Transport

Abstract

Social capital (SC) describes the advantage individuals and communities can gain from social participation, mutual assistance and trust. The provision of travel options for those who are socially disadvantaged is a major rationale for providing public transport. While there has been recent work on how transport can address social exclusion, SC has been overlooked. This article describes the theoretical basis of SC and suggests ways in which the concept might relate to public transport planning, research and practice. Disadvantaged groups can lack SC, mobility and accessibility. Public transport can provide mobility for this group and, in doing so, provide a greater opportunity to create social networks, trust and reciprocity. Although these concepts are abstract, plausible links are identified between the concepts of enhanced positive social interaction associated with the ‘livable city’ concept and those engendered in SC theory. Public transport by definition involves travelling with others and hence provides opportunities for social interaction while travelling. While a series of possible links between SC and public transport are theorized, it is unlikely these are necessarily strong since other mobility options are available and a range of land‐use and non‐transport alternatives can address social needs. Aspects of the SC concept are already covered by the social mobility and accessibility literature, although it does offer a wider insight into the potential advantages of improving access and mobility for disadvantaged communities. The concept of SC is complex and suffers from a ‘fuzzy’ definition. There is a lack of quantitative primary research associated with measuring SC. Measuring the influence of improved mobility options on SC in disadvantaged communities would be a worthwhile research area. Despite the challenges associated with researching SC, the links between SC and travel present an opportunity to understand how public transport acts to address social disadvantage through the provision of mobility to disadvantaged communities.     

新加坡城市公共交通管理对广西的启示

文章从组织管理与规划管理两方面介绍了新加坡城市公共交通管理的成功经验,分析了该经验给广西城市公共交通管理所带来的启示,提出了广西城市公共交通的发展策略。     

铁路运输企业视角下的公、铁运输企业短期博弈分析

在"一带一路"战略背景下,铁路物流中心的公铁联运业务至关重要。公铁联运业务各主体的协同存在易变性,资源双方是否信任会影响各自的策略选择。本文以铁路运输企业为主导,铁路运输企业接到客户公铁联运订单时会借助平台发布公路运输需求信息,公路运输企业根据自身情况向铁路运输企业表达意愿,最后铁路运输企业根据其采取的策略找到自身是否接受合作的均衡条件。本文通过对公、铁运输企业的短期博弈分析,找到双方合作的均衡条件,为双方利益分配奠定基础。