Residential moving intentions at highway locations: The trade-off between nuisances and accessibility in the Netherlands

This study investigates how highway nuisances are traded off against accessibility gains and other residential characteristics in the moving intentions of people living near highways. It studies a potential mediating role for residential satisfaction and potential mitigating relationships with highway nuisance perceptions. Structural Equation Modelling was used to test a proposed framework based on survey data collected from 1220 respondents living within 1000 m from a highway in the Netherlands.The results show that higher levels of perceived highway nuisances are associated with increased intentions to move, mediated by lower residential satisfaction. However, better perceived accessibility was not associated with either lower moving intentions or lower highway nuisance perception. Highway usage/interest and other residential characteristics – such as satisfaction with buildings, traffic safety, and amount of greenery – seem to countervail perceived highway nuisances as they reduce moving intentions and reduce highway nuisance perception. Finally, the results show that some groups – for example home owners – were less inclined to move (direct effect), independently of their residential satisfaction.From a practical perspective, a more inclusive perspective on highway planning, which accounts for accessibility and other residential characteristics as potential compensators and mitigators for highway nuisances, would be effective to reduce residential stress which could prevent protest and consequent cost overruns of projects.     

Managing passenger behavioral intention: an integrated framework for service quality,satisfaction, perceived value,and switching barriers

This paper seeks to improve our understanding of passengers’ behavioral intention by proposing an integrated framework from the attitudinal perspective. According to the literature in marketing research, we establish a causal relationship model that considers “service quality-satisfaction-behavioral intentions” paradigm, perceived value theory, and switching barrier theory. Exploring passengers’ behavioral intention from satisfaction and perceived value help to understand how passengers are attracted by the company, while switching barriers assist in realizing how passengers are “locked” into a relationship with the current company. Furthermore, in order to capture the nature of service quality, we adopt a hierarchical factor structure which serves service quality as the higher-order factor. In this study, coach industry is selected as our research subject. The empirical results, as hypothesized, show that all causal relationships are statistically significant, and perceived value us the most important predictor of satisfaction and passengers’ behavioral intention. In conclusion, the managerial implications and suggestions for future research are discussed.     

Understanding adolescents’ intentions to commute by car or bicycle as adults

This study focuses on the intentions of adolescents to commute by car or bicycle as adults. The behavioral model is based on intrapersonal and interpersonal constructs from the theory of planned behavior extended to include constructs from the institutional, community and policy domains. Data from a survey among Danish adolescents is analyzed. It is found that car use intentions are related to positive car passenger experience, general interest in cars, and car ownership norms, and are negatively related to willingness to accept car restrictions and perceived lack of behavioral control. Cycling intentions are related to positive cycling experience, willingness to accept car restrictions, negative attitudes towards cars, and bicycle-oriented future vision, and are negatively related to car ownership norms. Attitudinal constructs are related to individual characteristics, such as gender, residential location, current mode choice to daily activities, and parental travel patterns.     

Relationships among service quality,corporate image,customer satisfaction,and behavioral intention for the elderly in high speed rail services

Since the Taiwan High Speed Rail operations, Taiwan's transportation market entered into a new era. Because of its competitive service of speed, convenience, environmental concerns and comfort, the High Speed Rail has not only made significant changes but has played a significant role in Taiwan's transportation. However, Taiwan now is an aging society. Due to the physical constraints among the elderly, demands to redesign the traffic system and maintain transportation safety are essential considerations. In the current market, Taiwan's transportation construction is facing fewer barriers; however, it must still improve, especially considering the health of the elderly. Thus, this study investigates elderly passengers' demands and further examined the relationships among service quality, corporate image, customer satisfaction, and behavioral intention. According to empirical analytical results based on structural equation modeling (N = 341), satisfaction directly affected travel behaviors, while service quality and corporate image played indirect roles. In addition, service quality plays a significant role on the effect of satisfaction. This study provides empirical evidence to indicate the quality of the accessible environment affects not only the effectiveness and efficiency of service quality, but also, the corporate image. The results provide valuable references for critically managing the elderly's usage of the high speed rail transportation service. Copyright © 2011 John Wiley & Sons, Ltd.     

Psychological benefits from vanpooling and group composition

Prospective carpool satisfaction varies with respect to carpool size, acquaintanceship and gender composition, at least for carpool arrangements of 2–4 members. It is not known whether such variations apply in the same kind or to the same degree for vanpools of 9–15 members. A study of 15 vanpool programs in Southern California operating over 700 vanpools with more than 8,000 members was used to test for such effects. Five measures of retrospective vanpool satisfaction were derived from 40 vanpool benefit items using factor analysis in LISREL. The five perceived vanpool satisfaction factors included reliability, social, relaxation, economic and environmental benefits. Variations in these five benefit factors were analyzed with respect to vanpool group composition using difference of means tests and correlation analysis. Perceived vanpool reliability showed the largest statistical association with most of the group composition variables studied, perhaps because it was better identified in the analysis in terms of the total number of individual items loading on it. Gender had the largest statistical association with most of the vanpool benefit factors, perhaps because it was most clearly identified with individual vanpool members in the data. Based on this analysis, it appears that perceived vanpool benefits are qualitatively as well as quantitatively different than perceived carpool benefits. Vanpool program marketing strategies may need to be rethought and recast based on these research findings.     

Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area

This paper establishes and tests the perceived value model, which is applied to identify the factors affecting the passengers' repurchase intentions on city bus. In this study, perceived value is a trade-off between perceived benefits and perceived costs. And the main part of perceived benefits is service quality. We (1) measured service quality using a multiple-items scale, (2) integrated perceived non-monetary price as a part of perceived costs, and (3) simultaneously incorporated the attractiveness of alternative modes. Data was collected via a questionnaire survey in the Taipei metropolitan area and the model was tested using path analysis performed by LISREL. The results indicate that all causal relationships are statistical significant. Finally, this study concludes by discussing managerial implications and making suggestions for future research.     

Subjective well-being related to satisfaction with daily travel

Previous research demonstrates an impact on subjective well-being (SWB) of affect associated with routine performance of out-of-home activities. A primary aim of the present study is to investigate whether satisfaction with daily travel has a positive impact on SWB, either directly or indirectly through facilitating the performance of out-of-home activities. A secondary aim is to determine whether emotional-symbolic or instrumental reasons for car use results in higher satisfaction with daily travel than other travel modes. A survey of a population-based sample of 1,330 Swedish citizens included measures of car access and use, satisfaction with daily travel, satisfaction with performance of out-of-home routine activities, and affective and cognitive SWB. The results confirmed that the effect on affective and cognitive SWB of satisfaction with daily travel is both direct and indirect via satisfaction with performance of activities. Percent weekly car use had a small effect on satisfaction with daily travel and on affective SWB, although fully mediating the effect of satisfaction with performance of the activities. This suggests that car use plays a minor role for satisfaction with daily travel and its effect on SWB. This role may be larger if investigated after a forced reduced car use.     

An empirical investigation on consumers’ intentions towards autonomous driving

Major steps towards implementation of autonomous and connected transport are being taken nowadays. The trend of automation technology being used in vehicles by the most important vehicle manufacturing industries is expected to move closer to high or fully Autonomous Vehicles (AVs) through technological advancements in sectors of robotics and artificial intelligence. Vehicles with autonomous driving capabilities are planning to be available on market, in full scale, in the next years. In the longer term substantial benefits are mainly expected for accessibility to transport, safety, traffic flow, emissions, fuel use and comfort. All these potential societal benefits will not be achieved unless AVs are accepted and used by a critical mass of people. Addressing these challenges, this paper: (a) proposes a technology acceptance modelling process by extending the original Technology Acceptance Model (TAM) to explain and predict consumers’ intensions towards AVs, (b) based on the proposed TAM-extended framework, a 30-question survey was conducted in order to investigate the factors influencing consumers’ intensions to use and accept AVs. Results show that the constructs of perceived usefulness, perceived ease to use, perceived trust and social influence, are all useful predictors of behavioral intentions to have or use AVs, with perceived usefulness having the strongest impact. The insights derived from this study could significantly contribute to ongoing research related to technology acceptance of AVs and are expected to allow automobile industries to improve their design and technology.     

Should we all just stay home? Travel,out-of-home activities,and life satisfaction

How and why travel contributes to our life satisfaction is of considerable import for transportation policy and planning. This paper empirically examines this relationship using data from the American Time Use Survey. It finds that, controlling for relevant demographic, geographic, and temporal covariates, travel time per day is significantly and positively associated with life satisfaction. This relationship is attenuated, but still significant, when the amount of time spent participating in out-of-home activities is controlled for. Time spent bicycling is strongly associated with higher life satisfaction, though it attains significance only in some models; time spent walking is also quite positive, though it is not significant. However, both walking and bicycling are positively and significantly associated with life satisfaction when time spent on purely recreational walking and bicycling is included. Life satisfaction is positively and significantly associated with time spent traveling for the purposes of eating and drinking, religious activities, volunteering, and playing and watching sports. Travel time exhibits a strong positive relationship with life satisfaction in smaller towns and cities, but in large cities the association weakens, and for very large cities travel time may actually not be associated with life satisfaction at all. This may be due to the costs of traffic congestion, which disproportionately exists in large cities. In all, while the associations between travel and life satisfaction are clear, the causal story is complex, with the positive relationships potentially being explained by (1) travel allowing us to access destinations that make us happy, (2) the act of travel itself being fulfilling, and/or (3) intrinsically happier people being more likely to travel. In all likelihood, all three factors are at play.     

Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands

During 10 years experience with competitive tendering of regional and local public transport in the Netherlands, national average trip satisfaction of passengers increased from 6.84 to 7.25 (+0.41). This is a remarkable improvement, but a closer look at the data reveals that also in regions without competitive tendering the improvement in satisfaction was substantial. The difference in the improvement for regions with and without tendering is only +0.06. Tendering led in the majority of concession areas to an improvement of average trip satisfaction, but in some 40% of the cases a deterioration was observed. A change of operator in general has a negative impact on satisfaction. We also find that the effect on satisfaction of early tendering is larger than of later tendering. This may well be the consequence of a shift in emphasis of authorities and operators from quality improvement to efficiency improvements. The model building and analysis is based on the comparison per year-pair of regions tendered versus regions non-tendered (in that specific year-pair). So we compare the effects on satisfaction of tendered regions relative to non-tendered regions.An analysis concerning the weighted satisfaction judgments of 15 underlying service attributes revealed that ‘service frequency, on-time performance, travel speed, and vehicle tidiness’ contribute the most to the effect on satisfaction in the tendered regions. We found that new vehicles impact highly on satisfaction with travel speed and vehicle tidiness. The emphasis in the tenders with increasing service frequency, led to an increase in satisfaction but, may have a deteriorating effect on (the satisfaction with) on-time performance.     

Using DEA models to jointly estimate service quality perception and profitability – Evidence from international airports

With increasing competition between airports and a growing share of non-aeronautical revenues, particularly at large international hubs, perceived quality and consumer satisfaction have not only become a key focus of management but potentially the most important tool to achieve or maintain a competitive advantage. However, in the long run stakeholders aim for profit maximisation and it has been shown for other parts of the aviation supply chain that quality does significantly impact on profitability. In this paper we aim to investigate whether perceived airport quality has an impact on airport profit margins. We further apply two-stage Data Envelopment Analysis (DEA) models to estimate a single efficiency measure that combines the potentially conflicting indicators of perceived service quality and profitability for the airport context. We also identify determinants of the jointly estimated single quality/profitability measure.     

The effect of social comparisons on commute well-being

We study the effect of social comparisons on travel happiness and behavior. Social comparisons arise from exchanges of information among individuals. We postulate that the social gap resulting from comparisons is a determinant of “comparative happiness” (i.e. happiness arising from comparisons), which in turn affects subsequent behavior. We develop a modeling framework based on the Hybrid Choice Model that captures the indirect effect of social comparisons on travel choices through its effect on comparative happiness.We present an empirical analysis of one component of this framework. Specifically, we study how perceived differences between experienced commute attributes and those communicated by others affect comparative happiness and consequently overall commute satisfaction. We find that greater comparative happiness arising from favorable comparisons of one’s commute to that of others (e.g. shorter commute time than others, same mode as others for car commuters, and different mode than others for non-motorized commuters) increases overall commute satisfaction or utility.The empirical model develops only the link between social comparisons and happiness in the comparisons-happiness-behavior chain. It is anticipated that the theoretical framework that considers the entire chain will enhance the behavioral realism of “black box” models that do not account for happiness in the link between comparisons and behavior.     

How and why do men and women differ in their willingness to use automated cars? The influence of emotions across different age groups

Current research on willingness to use automated cars indicates differences between men and women, with the latter group showing lower usage intentions. This study aims at providing a first explanation of this effect. Research from other fields suggests that affective reactions might be able to explain behavioral intentions and responses towards technology, and that these affects vary depending on age levels. By examining a sample of 1603 participants representative for Germany (in terms of biological sex, age, and education) we found evidence that affective responses towards automotive cars (i.e., anxiety and pleasure) explain (i.e., mediate) the effect of biological sex on willingness to use them. Moreover, we found that these emotional processes vary as a function of respondent age in such a way that the differential effect of sex on anxiety (but not on pleasure) was more pronounced among relatively young respondents and decreased with participants’ age. Our results suggest that addressing anxiety-related responses towards automated cars (e.g., by providing safety-related information) and accentuating especially the pleasurable effects of automated cars (e.g., via advertising) reduce differences between men and women. Addressing the anxiety-related effects in order to reduce sex differences in usage intentions seems to be less relevant for older target groups, whereas promoting the pleasurable responses is equally important across age groups.     

A study of carpooling behaviour using a stated preference web survey in selected cities of India

This paper analyses how people perceive the idea of carpooling and evaluate preferences while making a decision to join a carpool. Analysing data from a web-based stated preference survey in India reveals that cognitive attitudes play a significant role in evaluating the perceived advantages and disadvantages of carpooling whereas intentions to carpool are associated with perceived negative evaluations. A factor analysis identifies two latent attitudinal factors: a ‘time–convenience’ factor that discourages carpooling and a ‘private–public cost’ factor that encourages carpooling. The study analyses the influential attributes – extra travel time, walking time to reach meeting point, waiting time at pickup point and cost savings – as explanatory variables for the utility of carpooling. Cost savings prove to be the most significant attribute when combined with other attributes, followed by extra travel time. The study provides the implications to policy-makers of designing promotional tools to improve the propensity of carpooling among single occupant vehicle drivers.     

Assessing the effects of stochastic perception error under travel time variability

Perceived mean-excess travel time is a new risk-averse route choice criterion recently proposed to simultaneously consider both stochastic perception error and travel time variability when making route choice decisions under uncertainty. The stochastic perception error is conditionally dependent on the actual travel time distribution, which is different from the deterministic perception error used in the traditional logit model. In this paper, we investigate the effects of stochastic perception error at three levels: (1) individual perceived travel time distribution and its connection to the classification by types of travelers and trip purposes, (2) route choice decisions (in terms of equilibrium flows and perceived mean-excess travel times), and (3) network performance measure (in terms of the total travel time distribution and its statistics). In all three levels, a curve fitting method is adopted to estimate the whole distribution of interest. Numerical examples are also provided to illustrate and visualize the above analyses. The graphical illustrations allow for intuitive interpretation of the effects of stochastic perception error at different levels. The analysis results could enhance the understanding of route choice behaviors under both (subjective) stochastic perception error and (objective) travel time uncertainty. Some suggestions are also provided for behavior data collection and behavioral modeling.     

Adoption of Internet Services in Liner Shipping: An Empirical Study of Shippers in Taiwan

Abstract

The Internet service attributes desired by shippers were examined as well as a model that seeks to explain the intention of shippers to use Internet services in liner shipping. Using data collected from a survey of a group of shippers in Taiwan, the relationships among the constructs in the model were tested, namely: perceived usefulness, perceived ease of use, security and use intention. The results suggest that shippers perceive tracing to be the most important service attribute of Internet services, followed by checking for customs clearance, vessel schedules and electronic document services. The findings indicate that perceived ease of use is the major factor affecting the intention of shippers to use Internet services, and that perceived ease of use has a strong positive effect on perceived usefulness. The results also indicate that security has a positive effect on a shipper’s perception of ease of use. However, the influence of security on use intention and perceived usefulness was not supported in this study. The theoretical and practical implications of the findings on the intention of shippers to use Internet services in liner shipping are discussed.     

Using the sustainable modified TAM and TPB to analyze the effects of perceived green value on loyalty to a public bike system

This article explores the effects of perceived green value, perceived green usefulness, perceived pleasure to use, subjective norms and perceived behavioral control on green loyalty to a public bike system. The mediators between perceived green value and green loyalty and a moderator of general attitude toward protecting the natural environment are also discussed. The aim of this research was to understand how to establish green loyalty via the other dimensions based on the sustainable modified technology acceptance model (modified TAM), the theory of planned behavior (TPB), and a moderator. The findings reveal that perceived pleasure to use and subjective norms have the strongest power to influence loyalty for both users and non-users. The implications of this finding are that fun in people’s lives has a strong influence on sustainable continuous use of public bikes, and that subjective norms are more effective for non-users. In addition, environmental attitude has stronger moderating effects for non-users than for users on perceived green usefulness, perceived pleasure and subjective norms. Therefore, governmental policies should promote the attitude of protecting the natural environment, perceptions of pleasure, and subjective norms so as to increase green loyalty to public bike-sharing.     

An analysis of institutional pressures,green supply chain management,and green performance in the container shipping context

This paper presents a study which utilized a conceptual framework with institutional theory as its base to empirically evaluate the impact of institutional pressures, internal green practices, and external green collaborations on green performance. Factor analysis was employed to identify the key institutional pressures (i.e. coercive, normative and mimetic pressures), internal green practices (i.e. green shipping practices and green operations), external green collaborations (i.e. green collaboration with supplier, green collaboration with partner, and green collaboration with customer), and green performance (i.e. reduction of pollutants, and perceived green brand) dimensions. We collected data from surveyees employed by 129 container shipping companies and agencies in Taiwan, and applied a structural equation model (SEM) to test the research hypotheses. The findings revealed that institutional pressures have positive effects on internal green practices; internal green practices positively influence external green collaborations; internal green practices and external green collaborations positively influence green performance but institutional pressure is not positively associated with external green collaborations. Theoretical contributions and managerial implications are presented to help container shipping operators improve green performance.     

Extending the Scope of Highway Planning: Accessibility,Negative Externalities and the Residential Context

The objectives of this review-based paper were twofold. Firstly, we aimed to explore the need and possibilities for broadening the scope of highway planning by taking account of the residential context, including residential satisfaction. Satisfaction appears to be an interesting, and in our opinion, valuable mediating planning concept between road infrastructure planning and the accompanying external effects on the one hand and household coping strategies on the other. Households living near highway infrastructure are influenced by both positive (i.e. accessibility gains) and negative road-related factors (e.g. noise nuisance and air pollution). Changes in these factors may trigger people to accept the new situation, adjust preferences, try to influence plans and/or even relocate. The second aim was to gain a greater understanding of the influence of both accessibility characteristics and negative externalities on the residential context of households. With respect to context, we make a distinction between residential satisfaction, housing prices and residential relocation. We see changes in residential satisfaction as a potential early predictor of opposition to plans, not only from active opposers but also from the more ‘silent majority’, and as a predictor of housing price changes and residential migration. Insights into residential satisfaction around highways may help transportation planners to relieve locational stress and may also prevent protests and relocations. Our literature review indicated that households prefer to live close to highways to benefit from high regional accessibility, but do not want to contend with the nuisances. This is also reflected in property values. However, the literature appears to put more emphasis on studying the impact of (regional) accessibility and externalities on location behaviour than on residential satisfaction. Because of the added value that the concept of residential satisfaction may provide in road planning, and the limited scientific insights, it is important to gain greater insight into how residential satisfaction is influenced by negative and positive externalities and into how residential satisfaction changes over time—from the stage when new road projects are discussed through to concrete planning, realization and the period after completion. Moreover, it would be worthwhile to gain a deeper understanding of the extent to which house prices, location behaviour and residential satisfaction near highways interrelate.     

On the value of highway travel time information systems

After the widespread deployment of Advanced Traveler Information Systems, there exists an increasing concern about their profitability. The costs of such systems are clear, but the quantification of the benefits still generates debate. This paper analyzes the value of highway travel time information systems. This is achieved by modeling the departure time selection and route choice with and without the guidance of an information system. The behavioral model supporting these choices is grounded on the expected utility theory, where drivers try to maximize the expected value of their perceived utility. The value of information is derived from the reduction of the unreliability costs as a consequence of the wiser decisions made with information. This includes the reduction of travel times, scheduling costs and stress. This modeling approach allows assessing the effects of the precision of the information system in the value of the information.Different scenarios are simulated in a generic but realistic context, using empirical data measured on a highway corridor accessing the city of Barcelona, Spain. Results show that travel time information only has a significant value in three situations: (1) when there is an important scheduled activity at the destination (e.g. morning commute trips), (2) in case of total uncertainty about the conditions of the trip (e.g. sporadic trips), and (3) when more than one route is possible. Information systems with very high precision do not produce better results. However, an acceptable level of precision is completely required, as information systems with very poor precision may even be detrimental. The paper also highlights the difference between the user value and the social value of the information. The value of the information may not benefit only the user. For instance, massive dissemination of travel time information contributes to the reduction of day-to-day travel time variance. This favors all drivers, even those without information. In these situations travel time information has the property that its social benefits exceed private benefits (i.e. information has positive externalities). Of course, drivers are only willing to cover costs equal or smaller than their private benefits, which in turn may justify subsidies for information provision.