How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options

Abstract

In this paper, a methodology for capturing the transit passenger’s point of view by using both rating and choice options is proposed. For this purpose, some discrete choice logit models are introduced; the models allow the probability of choice of some alternative transit services to be calculated, and the importance of each service aspect to be determined. The models are calibrated by using data collected by a survey in which a stated preferences experiment was proposed to a sample of passengers, and some judgements were expressed by them about their transit services, in terms of perceptions and expectations. The introduced methodology provides a relevant contribution from a practical viewpoint because it allows the identification of the most important aspects on overall service quality; it is useful to the transit operators for measuring service quality and for investing on the various service aspects in order to effectively improve transit services.     

Passengers’ valuations of train seating layout,position and occupancy

The layout of seating within train carriages, of which there are numerous possibilities, and also the occupancy of that seating can be expected to impact on passengers’ experiences of a train journey. However, there is very little evidence on how rail passengers value different seating experiences. On the back of exploratory research, and including attitudinal evidence, this paper provides significant and original insights into rail passengers’ preferences in this area. The primary evidence base is a Stated Preference experiment, complemented by a novel Revealed Preference exercise that uses CCTV footage to observe where rail passengers prefer to sit.The valuations, expressed as travel time multipliers, obtained from the Stated Preference exercise are generally plausible and exhibit a wide range according to the precise seating configuration, the occupancy level and the seating position within a layout. The innovative Revealed Preference analysis provides an encouraging degree of support to the Stated Preference results which, reassuringly, can themselves be reconciled with related valuations widely used in the railway industry in Britain and also the findings of the exploratory and attitudinal research. Whilst we are interested here solely in obtaining valuations, we demonstrate how they can be used in demand forecasting.     

Assessing Service Quality,Switching Costs and Customer Loyalty in Home‐Delivery Services in Taiwan

Abstract

This study empirically investigated service quality, switching costs and customer loyalty from home‐delivery services' customers' perceptive. With regard to service quality attributes, findings indicated that customers were most satisfied with ‘range of delivery’, followed by ‘seldom loses parcels’, ‘invoice accuracy’, ‘prompt and reliable collection’ and ‘delivery by due time’. They were least satisfied with competitiveness of price. A structural equation modelling (SEM) approach was employed to analyse the impact of service quality and switching costs on customer loyalty from customers' perspective. Results revealed that service quality positively influenced switching costs and customer loyalty, and switching costs had a positive effect on customer loyalty. Investigation of the moderating effect of switching costs on the relationship between service quality and customer loyalty indicated that it was significantly important. Theoretical and practical implications of the findings for firms providing home‐delivery services are discussed.     

Eco-driver training within the City of Calgary’s municipal fleet: Monitoring the impact

This article highlights eco-driving as an available policy option to reduce climate altering GHG emissions. Recognizing the need to reduce the environmental impact of its fleet operations, the City of Calgary is a leader in developing programs and policies that aim to reduce GHG emissions and associated pollutants resulting from the use of fossil fuels. Among local action taken against climate change, the City sought to quantify CO₂ emissions reductions from their municipal fleet as a result of eco-driver training, with a specific focus on engine idling. Fifteen drivers from the Development & Building Approvals Business Unit had in-vehicle monitoring technology (CarChips®) installed into their vehicles as part of a three-phase research process. The results show that gasoline and hybrid vehicles decreased average idling between 4% and 10% per vehicle per day, leading to an average emissions decrease of 1.7 kg of CO₂ per vehicle per day.     

Development and Impact of the Modern High‐speed Train: A Review

Abstract

The inauguration of the Shinkansen high‐speed train service between Tokyo and Osaka, Japan, at 210 kph maximum operating speed some 40 years ago marked the comeback of the train as an important passenger mode of transport. Since then high‐speed train (HST) services have been introduced in many countries and are planned in many more, and the train has once more become the dominant mode of transport on many routes. This review summarizes the different elements of HST operation with the aim of characterizing HST operation and putting in context its impact in terms of what it is best designed for and what it can deliver. The review concludes that the HST is best designed to substitute conventional railway services on routes where much higher capacity is required and to reduce travel time, further improving the railway service, also against other modes, therefore leading to mode substitution. However, the high investment in HST infrastructure could not be justified based on its economic development benefits since these are not certain. Finally, the following definition for HST services is suggested: high capacity and frequency railway services achieving an average speed of over 200 kph.     

Development of a representative urban driving cycle construction methodology for electric vehicles: A case study in Xi’an

This paper develops a systematic and practical construction methodology of a representative urban driving cycle for electric vehicles, taking Xi’an as a case study. The methodology tackles four major tasks: test route selection, vehicle operation data collection, data processing, and driving cycle construction. A qualitative and quantitative comprehensive analysis method is proposed based on a sampling survey and an analytic hierarchy process to design test routes. A hybrid method using a chase car and on-board measurement techniques is employed to collect data. For data processing, the principal component analysis algorithm is used to reduce the dimensions of motion characteristic parameters, and the K-means and support vector machine hybrid algorithm is used to classify the driving segments. The proposed driving cycle construction method is based on the Markov and Monte Carlo simulation method. In this study, relative error, performance value, and speed-acceleration probability distribution are used as decision criteria for selecting the most representative driving cycle. Finally, characteristic parameters, driving range, and energy consumption are compared under different driving cycles.     

Transportation and land-use preferences and residents’ neighborhood choices: the sufficiency of compact development in the Atlanta region

This paper analyzes the transportation and land-use preference and actual neighborhood choices of a sample of 1,455 residents of metro Atlanta. We develop a stated-preference scale on which desires for neighborhood type are gauged, from preferences for low-density, auto-oriented environments to desires for compact, walkable, and transit-oriented neighborhoods. This scale is then related to desires for change in one’s own neighborhood characteristics after a hypothetical move. If all neighborhood preferences were equally likely to be satisfied, then neighborhood preferences would not be correlated with a desire for change. By contrast, in the current study, stronger preferences for a more walkable environment are associated with greater desire for change in one’s neighborhood characteristics. This suggests an undersupply of compact, walkable, and transit-friendly neighborhood types relative to current demand.

The use of recovery time in timetables: rail passengers’ preferences and valuation relative to travel time and delays

Transportation - Recovery time in the rail industry is the additional time that is included in train timetables over and above the minimum journey time necessary often with the explicit aim of...     

Opening out and closing down: the treatment of uncertainty in transport planning’s forecasting paradigm

Transportation - Since the 1960s, development of the transport system has been framed by the notion of forecasting future demand. Yet the past decade or more appears to signal some significant...     

Engineering condition assessment of cycling infrastructure: Cyclists’ perceptions of satisfaction and comfort

The UK National Cycle Network comprises 23,660 km of cycling and walking paths of which a significant percentage is dedicated off-road infrastructure. This represents a significant civil engineering infrastructure asset that currently contributes to the provision of a sustainable transport mode option nationwide. Commuting and recreational cyclists have observed the often hazardous conditions on these paths. There are various simple measures that could be taken to improve the maintenance of such off-road paths. Reliance on walk-over surveys (direct visual inspection) and path users notifying the local authority may not be tackling maintenance in a resource efficient manner. The proposed inspection method includes the use of an instrumented bicycle to examine cycle path condition through user perception of satisfaction and quality. A questionnaire was conducted to identify the attributes of off-road cycling infrastructure people find most important in relation to their personal satisfaction. An exploratory factor analysis was undertaken on perception study data to elucidate the determination of the variables associated with perceived user satisfaction. The study has shown that people find maintenance issues to be of high importance, especially surface issues. From exploratory factor analysis of results, satisfaction has been found to load with comfort and safety. Field testing was then conducted using subjective user opinions and objective vibration data. These results were then used to assist the creation of dedicated user perception based surface condition rating-scales.     

Quantifying individuals’ trade-offs between privacy,liberty and security: The case of rail travel in UK

Public transport systems have been targets in several terrorist attacks, notably in recent years, resulting in tight security measures worldwide. However, individuals’ privacy and liberty often conflict with efforts towards safety and security, making it difficult to assess the implications of security measures balanced against the costs (e.g., citizens may be stopped, searched and asked to provide personal identification data to authorities without any particular reason). Henceforth, our research question asks, “to what extent would people sacrifice their right to privacy and liberty in exchange for potentially safer and more secure travel?” This paper uses a stated choice experiment to quantify individuals’ trade-offs between privacy and security within a real-life context, namely rail travel in the UK. Using a nationwide sample, the empirical analysis yields the importance of improvements in the security infrastructure and identifies areas of concern with regard to privacy and liberty controlling for travel related factors. Further, trade-offs across different security measures for rail travel are quantified in terms of individuals’ willingness-to-pay extra on top of the average ticket price.     

Modelling travellers’ risky choice in a revealed preference context: a comparison of EUT and non-EUT approaches

Recent work on risky choice modelling has sought to address the shortcomings of expected utility theory (EUT) by using non-expected utility theoretic (non-EUT) approaches. However, to date these approaches have been merely tested on stated choice data which is flexible and cheap. In this study, we empirically investigate the feasibility and validity of non-EUT approaches in a revealed preference (RP) context in which travel time distribution is extracted from observed historical travel time data, and subsequently present systematic comparisons between EUT, weighted utility theory, rank-dependent expected utility theory, and prospect theory (PT). The empirical evidence indicates that each non-EUT model has important behavioural insights to offer, moreover, EUT as well as non-EUT models can be applied to the RP context. However, the EUT and non-EUT model fits are generally similar with only PT providing a marginally improved model fit over EUT. The key findings presented in this study reinforce the importance of exploring non-EUT models within a revealed preference context before they can be applied reliably to modelling risky choices in the real world.     

The impact of urban characteristics and residents’ income on commuting in China

This study examined the relationship between urban characteristics and residents’ commuting behaviour using sample survey data from 106 cities in China. We found that the average commuting time of high-income groups is significantly longer than that of low-income groups. The increasing urbanization rate leads to an increase in commuting time and more residents using public transport for commuting. The increase in the urban population density is expected to increase the commuting time and the possibility of commuting using non-motorised modes. Different urban characteristics have different effects on the commuting patterns of residents within different income groups. The increased urbanization rate promotes the use of motorised modes for commuting in the high-income group, and shortens the commuting time of the low-income group. We also found that population density and neighbourhood-level factors have a greater impact on the commuting time of the low-income group compared to the high-income group. We suggest China’s urban planners should place emphasis on the commuting requirements of the low-income group by China’s urban planners.     

Simultaneous modeling of individuals’ duration and expenditure decisions in out-of-home leisure activities

In this paper, we propose an activity model under time and budget constraints to simultaneously predict the allocation of time and money to out-of-home leisure activities. The proposed framework considers the activity episode level, given that the activity is scheduled. Thus, the model considers the decision of the quantities for duration and expenditure spent during the activity. We use a flexible utility function and show how the simultaneous equations can be estimated by using structural equations model (SEM) estimation techniques to handle the endogeneity problem of time and expenditure. The estimation results are based on a large national leisure diary data set collected in 2008 in the Netherlands, which provides detailed information about time and money spent as well as timing and location attributes of the activities. The analysis reveals that socio-demographics, travel party, timing and location variables influence the duration and expenditure of activity episodes. It shows that various socio-demographic groups display different preferences in terms of the time and money spent on activities. The results also indicate substitution relationships between spending more time and money for various activity categories. Thus it is concluded that the analysis provides useful results for a better understanding of combined time and money allocation decisions for leisure activities.     

Vehicle automation and freeway ‘pipeline’ capacity in the context of legal standards of care

Transportation - The study evaluates, in the context of freeway segments, the interaction between automated cars’ kinematic capabilities and the standard legal requirement for the operator of...     

Mobilizing meanings of mobility: car users’ constructions of the goods and bads of car use

When car users’ are questioned about the advantages and disadvantages of car use the focus should not be on what they say, but on how they present their arguments to the interviewer. This paper shows such arguments can differ in kind. Swedish car users present the advantages––such as ‘time-saving’––by referring to personal and direct experience. The disadvantages are of two kinds. Some are related to direct experience, such as ‘costs’. Some are made credible by reference to public discourse, notably ‘environmental degradation’. This indicates that the facts about the advantages and environmental impacts are constructed in different ways. Facts about the advantages and some of the disadvantages are constructed in a direct and unreflexive way, situated in practical actions, and leave little room for negotiation. Facts about environmental impacts are constructed by others in a distanced and reflexive process, situated in laboratories, etc. Car users adopt these facts through various media. While the arguments on the advantages of car use are presented as unquestionable and absolute, scientific facts about the negative effects of car use are presented as relative and negotiable. This should be seen as a possible explanation why people do not reduce their own car use, although they say that car use in general ought to be limited.     

Analysis on the Characteristics and Development Trends of the Support Technology of High Ground Stress Tunnels in China北大核心CSCD

Combining the present situation and development trend of different tunnel support technologies at home and abroad, this paper analyzes the problems of rockburst in hard rock tunnels and large deformation in soft rock tunnels caused by high ground stress. It is concluded that: 1) regarding the rockburst problem, the current support technology is mainly influenced by the rock burst mechanism which is dominated by static factors, and so the used support components are generally of smaller deformation performance and "passive support" properties; 2) as the rockburst is the result of dynamic-static stress coupling, and only the anchor bolt has the "active support" attribute in the current "shotcrete+anchor bolt+wire net" support system, so the best support system should have the two functions of active support and energy release in terms of the rockburst problem, and the key focus of the research and development is anchorage members; 3) there are three main support types for large deformation in soft rock tunnels, e.g. the heavy support, layered support and yielding support. Among them, the heavy support system in underground cavern with large deformation is easy to induce excessive surrounding rock pressure, and so the applicable conditions are limited. The layered support system is still not the best choice due to its immature theoretical study, difficult determination of the thickness value and the installation time of each support layer and the interference to construction progress. With the characteristics of timely support and yielding while supporting, the yielding support system can give full play to the performance values of surrounding rocks and supporting materials, and make both of them reach the optimal state, so it is the best choice for supporting the soft rock tunnels with large deformations. © 2018, Editorial Office of "Modern Tunnelling Technology". All right reserved.     

Incorporating refuelling behaviour and drivers’ preferences in the design of alternative fuels infrastructure in a city

The purpose of this article is to present an optimization model to plan the deployment strategy for hydrogen refuelling stations in a city when Origin–Destination (OD) data are not available. This model considers two objectives: to maximize the traffic covered by the selected hydrogen refuelling stations and minimize the average distance of the city’s inhabitants to the nearest hydrogen refuelling station. As OD data are assumed to be unavailable, the clustering of stations in the highest traffic zones is prevented by a new constraint that takes into account information on the distribution of existing conventional refuelling stations. This model is applied to Seville, a city in Southern Spain of about 140 km² with a population of around 700,000. This application uses the results of a survey of more than 200 Sevillian drivers on their current refuelling tendencies, their willingness to use alternative fuel vehicles and their minimum requirements (regarding maximum distance to be travelled to refuel and number of stations in the city) when establishing a network of alternative refuelling stations.     

Justice in transport as justice in accessibility: applying Walzer’s ‘Spheres of Justice’ to the transport sector

This paper seeks to provide a theoretical basis for a distributive approach to transport. Using the theory developed by Michael Walzer in his ??Spheres of Justice?? (1983), I argue that the transport good, defined as accessibility, should be distributed in a so-called separate sphere, i.e. independent from the way in which other key goods, like money or power, are allocated. I subsequently explore what kind of justice principle could guide the distribution of the transport good, once a separate sphere would be established. This preliminary exploration results in the elimination of a number of widely supported distributive principles, and in the tentative identification of a criterion matching the particularities of the transport good. The explorations in the paper are not intended as final answers, but rather seek to open the debate about the need for an explicit distributive transport policy and the distributive principle that should guide such a policy.