Paratransit Service in Indonesia: User Satisfaction and Future Choice

Abstract

This paper explores user satisfaction with making use of paratransit in Bandung, Indonesia. User perceptions of attributes are analyzed using factor analysis to find representing attribute types and factors of service quality. Ordinal probit analysis is employed to explore the characteristics of users regarding their perception of satisfaction with the paratransit service. Binary logistic analysis is undertaken to predict users’ choice probability in making use of paratransit in the future when there is a service improvement. The study reveals that what may be of importance in developed countries carries a different weight of importance for paratransit users. This fact can be explained by describing the characteristics of users that expressed their satisfaction, which also explains the target market for this mode. The analysis reveals the notion that financial motives seem to dominate when users select to use paratransit.     

Twenty Years of Rail Crowding Valuation Studies: Evidence and Lessons from British Experience

Abstract

This paper reviews evidence from British experience of the valuation of rail crowding obtained over 20 years from 17 studies. It summarizes these studies, places some useful empirical evidence in the public domain and draws lessons from this considerable body of evidence and experience. Crowding valuations, both for standing and seated in crowding conditions, are summarized in terms of time multipliers, which are inherently more transferable than monetary equivalents. A meta‐analysis of 208 valuations is reported, finding the valuations to vary with load factor and journey purpose. The seating multiplier averages 1.19 and the standing multiplier averages 2.32. The latter is in line with widely used multipliers applied to walking and waiting time. The most recent evidence is based around the number of standing passengers per square metre, thereby providing a more accurate measure of the discomfort of standing since, unlike load factor, it allows for the layout of the carriage and ease with which crowding can be accommodated. As far as methodology is concerned, the paper covers issues such as presenting crowding in ‘stated preference’ exercises and the realism of the crowding levels offered, non‐linearities in the relationship between crowding multipliers and the severity and amount of crowding time, and probabilistic versus deterministic representations of crowding. The paper also identifies future areas for research.     

Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

A transit service quality study based on cluster analysis was performed to extract detailed customer profiles sharing similar appraisals concerning the service. This approach made it possible to detect specific requirements and needs regarding the quality of service and to personalize the marketing strategy. Data from various customer satisfaction surveys conducted by the Transport Consortium of Granada (Spain) were analyzed to distinguish these groups; a decision tree methodology was used to identify the most important service quality attributes influencing passengers’ overall evaluations. Cluster analysis identified four groups of passengers. Comparisons using decision trees among the overall sample of all users and the different groups of passengers identified by cluster analysis led to the discovery of differences in the key attributes encompassed by perceived quality.     

Users of a regional telephone-based traveler information system – a study of TravInfo™ users in the San Francisco Bay Area

This paper reports the results of a 1998 survey carried out among a small sample of people who had called the TravInfo Travel Advisory Telephone System (TATS) in April 1997 looking for current information about traffic conditions in the San Francisco Bay Area. The survey employed a series of tradeoff questions designed to identify the specific attributes of the information that the respondents felt to be most important, and to estimate the relative values that these users had for various possible information improvements. Despite the small size of the sample, it proved feasible to investigate how the implicit valuations placed on each attribute of the service (update frequency, extent of road coverage, and level of customization) varied among different user segments. For the most part, respondents appeared to value basic enhancements – those that establish an initial quality differential above the baseline set by free broadcast traffic information – more than they value further subsequent improvements. Overall, more frequent information updates are the highest priority among the range of possible enhancements explored in the survey, followed by an extension of coverage to include major arterials in addition to freeways. However, the evidence suggests relatively little value in door-to-door coverage – that is, coverage of streets beyond the freeway and major arterial networks. This research produced some estimates of the average monetary values ("willingness to pay") that the sample of current users attached to information improvements of various kinds. While these values varied among subgroups in ways that fit a priori expectations, it is not clear whether they provide an unbiased picture of the users' absolute levels of willingness to pay, such that they could be used reliably to inform (for example) information pricing decisions. The value of this research lies more clearly in the light it sheds on the relative structure of user preferences, and on the variations in preferences between information attributes and market segments. Overall, the authors conclude that the prospects for self-sustaining ATIS services are unclear. In response to a direct question, a majority of users (perhaps influenced by a strategic bias) indicated that they were unwilling to pay for ATIS services; some of these same people, however, indicated later that they might indeed be willing to buy a particular enhanced ATIS package, in direct competition with free broadcast services.     

Values of travel time in Europe: Review and meta-analysis

This paper reports the most extensive meta-analysis of values of time yet conducted, covering 3109 monetary valuations assembled from 389 European studies conducted between 1963 and 2011. It aims to explain how valuations vary across studies, including over time and between countries. In addition to the customary coverage of in-vehicle time in review studies, this paper covers valuations of walk time, wait time, service headway, parking space search time, departure time switching, time in congested traffic, schedule delay early and late, mean lateness and the standard deviation of travel time. Valuations are found to vary with type of time, GDP, distance, journey purpose, mode, the monetary numeraire and a number of factors related to estimation. Model output values of time compare favourably with earnings data, replicate well official recommended values obtained from major national studies, and are transferable across countries. These implied monetary values serve as very useful benchmarks against which new evidence can be assessed and the meta-model provides parameters and values for countries and contexts where there is no other such evidence.     

On the use of “average delay” as a measure of train reliability

We investigate how passengers on long-distance trains value unexpected delays relative to scheduled travel time and travel cost. For scheduled services with high reliability and long headways, the value of delays is most commonly assumed to be proportional to the average delay. By exploring how the valuation of train delays depends on delay risk and delay length, using three different stated choice data sets, we find that the “average delay” approach does not hold: the disutility increases slower than linearly in the delay risk. This means that using the average delay as a performance indicator, a guide for operations planning or for investment appraisal will underestimate the value of small risks of long delays relative to large risks for short delays. It also means that estimated valuations of “average delay” will depend on the delay risk level: valuations will be higher the lower the risk levels in the study are.     

Rail freight transport and demand requirements: an analysis of attribute cut-offs through a stated preference experiment

This paper analyses the choice between road and rail in Spain where rail market share for freight is still residual. Discrete choice models are estimated with data obtained through a two-phase fieldwork, thus allowing us to carry out a stated preference efficient design for each interviewee. We analyse the existence of attribute cut-offs and the presence of a segment of the population with a zero value of frequency. Our results show that ignoring the existence of cut-offs and segments of the population with polarised valuations can lead to erroneous conclusions in terms of the possibilities of rail for absorbing significant quota.     

The federal republic of Germany: the federal ministry of transport

The continued liberalization of the airline market in the European Community offers the prospect of competition in terms of price, frequency of service and many other attributes. Understanding these factors that influence passenger demand and incorporating them into a demand function poses a substantial theoretical and empirical challenge. A basis for estimating demand functions is the logit model. This paper examines the value of a logit share model in explaining how the share of airlines between airports varies as a function of measured and unmeasured attributes. It shows how demand functions are necessary for understanding a competitive market and evaluates the progress to date in identifying accurate coefficients of the logit function.     

Determining the Monetary Value of Quality Attributes in Freight Transportation Using a Stated Preference Approach

It is commonly accepted that the modal choice of a shipper is influenced not only by the pure economic attributes of transportation – time and cost – but also by more qualitative factors. These quality attributes relate to frequency, reliability, flexibility, transport duration and risk of loss or damage; they are usually difficult to quantify in monetary terms. Different techniques exist that help to understand better how these different quality attributes of freight transportation influence modal choice. In this paper we apply a stated preference design. Using real business data, the aim is then to derive partial utility functions that allow us to calculate monetary values for these different quality attributes.     

Bayesian imputation of non‐chosen attribute values in revealed preference surveys

Obtaining attribute values of non‐chosen alternatives in a revealed preference context is challenging because non‐chosen alternative attributes are unobserved by choosers, chooser perceptions of attribute values may not reflect reality, existing methods for imputing these values suffer from shortcomings, and obtaining non‐chosen attribute values is resource intensive. This paper presents a unique Bayesian (multiple) Imputation Multinomial Logit model that imputes unobserved travel times and distances of non‐chosen travel modes based on random draws from the conditional posterior distribution of missing values. The calibrated Bayesian (multiple) Imputation Multinomial Logit model imputes non‐chosen time and distance values that convincingly replicate observed choice behavior. Although network skims were used for calibration, more realistic data such as supplemental geographically referenced surveys or stated preference data may be preferred. The model is ideally suited for imputing variation in intrazonal non‐chosen mode attributes and for assessing the marginal impacts of travel policies, programs, or prices within traffic analysis zones. Copyright © 2012 John Wiley & Sons, Ltd.     

Assessing Service Quality,Switching Costs and Customer Loyalty in Home‐Delivery Services in Taiwan

Abstract

This study empirically investigated service quality, switching costs and customer loyalty from home‐delivery services' customers' perceptive. With regard to service quality attributes, findings indicated that customers were most satisfied with ‘range of delivery’, followed by ‘seldom loses parcels’, ‘invoice accuracy’, ‘prompt and reliable collection’ and ‘delivery by due time’. They were least satisfied with competitiveness of price. A structural equation modelling (SEM) approach was employed to analyse the impact of service quality and switching costs on customer loyalty from customers' perspective. Results revealed that service quality positively influenced switching costs and customer loyalty, and switching costs had a positive effect on customer loyalty. Investigation of the moderating effect of switching costs on the relationship between service quality and customer loyalty indicated that it was significantly important. Theoretical and practical implications of the findings for firms providing home‐delivery services are discussed.     

Structural equation modeling of user satisfaction of bus transit service quality based on stated preferences and latent variables

Few studies have been conducted on the service quality (SQ) of bus transit in developing countries. This paper presents a structural equation modeling (SEM) approach to identifying the relationships among major attributes that affect the SQ of bus transit in the city of Dhaka in Bangladesh. Specifically, 22 bus transit SQ attributes, drawn from 655 questionnaires, are used to develop different SEM models for the city. Along with stated preferences, the effect of three latent variables on SQ is analyzed. Among the developed models, the best model is selected by using different statistical approaches. With the best model, selected attributes are rated according to their relative importance on SQ. Acknowledging limited resources of a developing nation, this study gives a clear way ahead to planners, operating companies and transport managers to design appropriate transport policies which will ensure more effective services to current bus users as well as attracting new passengers.     

Modelling mode choice for freight transport using advanced choice experiments

In this paper we use advanced choice modelling techniques to analyse demand for freight transport in a context of modal choice. To this end, a stated preference (SP) survey was conducted in order to estimate freight shipper preferences for the main attributes that define the service offered by the different transport modes. From a methodological point of view, we focus on two critical issues in the construction of efficient choice experiments. Firstly, in obtaining good quality prior information about the parameters; and secondly, in the improved quality of the experimental data by tailoring a specific efficient design for every respondent in the sample.With these data, different mixed logit models incorporating panel correlation effects and accounting for systematic and random taste heterogeneity are estimated. For the best model specification we obtain the willingness to pay for improving the level of service and the elasticity of the choice probabilities for the different attributes. Our model provide interesting results that can be used to analyse the potential diversion of traffic from road (the current option) to alternative modes, rail or maritime, as well as to help in the obtaining of the modal distribution of commercial traffic between Spain and the European Union, currently passing through the Pyrenees.     

Consumer preferences for electric vehicles in lower tier cities of China: Evidences from south Jiangsu region

China is the world biggest market of electric vehicles (EVs) in terms of production and sales. Existing studies on consumer preferences for EVs in China have generally focused on first-tier cities, while little attention has been paid to the lower tier cities. This exploratory study investigates consumer preferences for EVs in lower tier cities of China, by collecting stated preference (SP) data in two second-tier cities and three third-tier cities in the south Jiangsu region of China. The discrete choice modeling analysis shows that Chinese consumers in lower-tier cities are generally sensitive to monetary attributes, charging service and driving range of EVs. They also perceive Chinese vehicle brands to be disadvantaged compared with European brands. When comparing the differences in second-tier versus third-tier cities, we find that consumers in third-tier cities are more sensitive to purchase price, subsidy of purchase, and coverage of charging stations than their second-tier counterparts. This study also highlights the role of different psychological effects, such as symbols of car ownership, normative-face influence, and risk aversion, in shaping consumer preferences for EVs in lower-tier cities of China. Our results provide important implications for contextualizing government policies and marketing strategies in line with the different sizes and characteristics of the cities in China.     

Drivers of transit service loyalty considering heterogeneity between user segments

Users’ loyalty to public transit service is fundamental to promote its popularity in the transportation market. A four-step analytical framework is advanced to investigate the importance of service attributes that heterogeneous transit user segments place on their public transit service loyalty, measured in terms of overall satisfaction and re-use intention. Critical service attributes perceived by transit users that are relevant for loyalty enhancement are explicitly determined, which vary between user segments. It is suggested that the design of strategies aimed to promote the use of public transit by increasing user loyalty towards transit service be targeted at specific attributes that contribute most to loyalty and specific user segments whose original loyalty level is significantly different to others.     

Consumer valuation of new car attributes: An econometric analysis of the demand for domestic and Japanese/Western European imports

Although previous studies of new vehicle choice decisions have shown that consumers evaluate the attributes of domestic vehicles differently from those of imported vehicles, the assumption underlying these results is overly restrictive. In particular, there is no reason to assume, a priori, that the attributes of all imported vehicles have similar effects upon consumer choice behavior. A competing hypothesis, for example, is that consumers of U.S. and European automobiles have similar attribute valuations that are differentiated from those of Japanese consumers. In the present paper, a multinomial logit model of vehicle type choice is developed which more completely differentiates imports by country of origin. Using a 1985 national sample of new car buyers to estimate the model, willingness to pay measures were calculated and nested hypothesis tests on attribute valuation performed. The results supported the hypothesis that consumers value vehicle attributes differently depending upon its country of origin. Moreover, consumers do not have similar valuations on the attributes of all imports implying that an arbitrary distinction between domestic and imported vehicles may produce misleading results.     

Introducing Willingness‐to‐pay for Noise Changes into Transport Appraisal: An Application of Benefit Transfer

Abstract

Numerous research studies have elicited willingness‐to‐pay values for transport‐related noise. However, in many industrialized countries including the UK, noise costs and benefits are still not incorporated into appraisals for most transport projects and policy changes. This paper describes the actions recently taken in the UK to address this issue, comprising: primary research based on the city of Birmingham; an international review of willingness‐to‐pay evidence; the development of values using benefit transfers over time and locations; and integration with appraisal methods. Amongst the main findings are: that the willingness‐to‐pay estimates derived for the UK are broadly comparable with those used in appraisal elsewhere in Europe; that there is a case for a lower threshold at 45 dB(A)Leq,18h rather than the more conventional 55 dB(A); and that values per dB(A) increase with the noise level above this threshold. There are significant issues over the valuation of rail versus road noise, the neglect of non‐residential noise and the valuation of high noise levels in different countries. Conclusions are drawn regarding the feasibility of noise valuation based on benefit transfers in the UK and elsewhere, and future research needs in this field are discussed.     

Nature of influence of out‐of‐vehicle time‐related attributes on transit attractiveness: a random parameters logit model analysis

This paper describes the nature of the impacts of walking distances and waiting time on transit use. The relative trade‐offs of walking and transfer components with other transit service attributes are also discussed. A total of 449 completed stated‐preference interviews were collected; with six observations from each respondent, the total number of observations was 2694. This data set was used to estimate the coefficients in different utility functions using a random parameters logit model. The results demonstrated that walking distances to and from transit stops have important and significant nonlinear negative influences on the attractiveness of transit. Transfer waiting time was also shown to have a significant nonlinear negative impact on transit attractiveness. The random parameters logit model had a better model fit than the standard logit model. Some of the findings obtained here are novel, while others are consistent with previous works. These findings have implications for both theory and practice. Copyright © 2014 John Wiley & Sons, Ltd.     

A novel approach for assessing the LOS for two‐lane intercity highways under heterogeneous traffic conditions

Performance of two‐lane intercity highways has been evaluated in terms of level of service (LOS) by different researchers. Different follower‐related performance measures, namely, the number of followers (NF), percent followers (PF), follower density (FD) and the number of followers as a proportion of capacity (NFPC) are examined in the present study to define LOS. Data are collected from five sites located in different parts of India. While almost all the past studies used 3‐s headway rule to identify followers suggested by US Highway Capacity Manual, a new methodology is proposed in the current study to identify the followers by analysing speed difference (SD) and the gap between two consecutive vehicles. It is observed that vehicles travel in non‐following condition after a critical gap threshold value of 10 s. By using a SD limit of ?4 km/h to +10 km/h and a gap value of 10 s, followers are identified across all the study sites. Thereafter, different critical gap values ranging from 1.9 s to 4.3 s are observed at the study sites beyond which the probability of not following would increase. Variation in two‐way traffic volume is found to be the main contributory factor which affects the critical gap values. Among all of the performance measures, NFPC shows a strong correlation with two‐way traffic volume followed by FD under heterogeneous traffic condition. Finally, different threshold values of LOS ranges for two‐lane intercity highways are provided by carrying out cluster analysis with the help of NFPC and FD. Copyright © 2017 John Wiley & Sons, Ltd.     

September 11 and the World Airline Financial Crisis

Abstract

This paper analyses the effectiveness of policy measures aimed at triggering a modal shift in the freight transport market. The analysis is based on the inventory‐theoretic framework that studies modal choice from a business logistics viewpoint. The crux of the inventory‐theoretic approach lies in the fact that explicit attention is paid to all costs in the supply chain that are affected by the choice of transport mode. After a brief literature review on the inventory‐theoretic framework, the framework is used to calculate the market shares of different freight transport modes for a hypothetical transport market. In a second step, the impact of some policy measures on the market shares of the transport modes is calculated. By way of illustration, the analysis is applied to the market for container transport from a seaport to its hinterland. It is shown that a combination of certain policy measures can lead to significant modal shifts from road transport to intermodal transport.