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本文以广州港新沙港务有限公司顾客满意度指数测评为例论述港口企业应如何建立顾客满意度指数测评指标体系及如何运用统计方法对测评结果进行分析,为港口企业开展顾客满意度指数测评提供参考。 相似文献
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全球金融风暴导致世界经济增长放缓,我国经济增速回落,外贸出口走低,航运市场形势恶化,港口吞吐量增速回落。如何以更加积极的态度应对全球金融危机的挑战?最根本的措施是不断提高企业自身管理水平和竞争力。集装箱码头应当从操作领域人手,通过减少堆场盘箱率,提高堆场处理能力,降低场桥单箱油耗,从而提高码头经济效益和客户满意度。 相似文献
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东亚地区经济贸易的不断发展,导致有关港口之间集装箱运输的竞争空前激烈,已进入白热化状态.本文分析了我国大陆相关港口在枢组港之争中的状况,为相关港口的进一步发展提供有益的咨询意见,并就东亚地区有关国际港口集装箱运输的竞争力进行比较研究,从中揭示出我国大陆相关港口业竞争优势以及尚存的劣势,为我国大陆有关港口制定发展战略提供重要的理论依据.本文对世界港口集装箱吞吐量的演变情况进行了分析,在建立了界定原则的基础上,确定了本研究进行竞争力比较研究的8个港口. 相似文献
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《江苏科技大学学报(社会科学版)》2017,(4)
随着经济全球化的不断推进和港口发展环境的愈发复杂,中国沿海港口间的竞争愈演愈烈,因此,港口竞争力的研究对于沿海港口的发展及其作用的发挥显得尤为重要.为了准确地评价中国沿海港口的竞争力,促进其快速可持续的发展,从港口条件、港口生产力水平、腹地城市、港口发展潜力和集疏运便捷程度5个方面出发,设计了较为科学的评价指标体系,采用TOPSIS法对13个沿海主要港口的竞争力进行单排序和总排序分析,同时运用DEA法对港口进行有效性分析、规模收益分析、无效港口改进分析.最终研究结果表明:13个主要港口中的上海港、宁波-舟山港、天津港、广州港、深圳港、青岛港的竞争力普遍较强,而其他港口则相对较弱,另外湛江港、汕头港、福州港、厦门港、泉州港为非DEA有效,其余港口为DEA有效. 相似文献
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国际港口集装箱运输的竞争态势以及竞争港口的界定 总被引:1,自引:0,他引:1
东亚地区经济贸易的不断发展,导致有关港口之间集装箱运输的竞争空前激烈,已进入白热化状态。本文分析了我国大陆相关港口在枢纽港之争中的状况,为相关港口的进一步发展提供有益的咨询意见,并就东亚地区有关国际港口集装箱运输的竞争力进行比较研究,从中揭示出我国大陆相关港口业竞争优势以及尚存的劣势,为我国大陆有关港口制定发展战略提供重要的理论依据。本文对世界港口集装箱吞吐量的演变情况进行了分析,在建立了界定原则的基础上,确定了本研究进行竞争力比较研究的8个港口, 相似文献
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港口的综合指标及吞吐货物的集疏运能力是反映港口竞争力的重要依据.模糊层次分析法,以构建港口竞争力评价方法,为港口客观了解和评价自身竞争力及相对水平提供了参考价值.介绍了基于下AHP_模糊层次分析法的港口综合竞争力评价的背景、应用方法和步骤,并以日照港为例作了具体分析. 相似文献
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港口的综合指标及吞吐货物的集疏运能力是反映港口竞争力的重要表现。借助于模糊层次分析法,以构建港口竞争力评价方法,为港口客观恰当了解和评价自身竞争力及相对水平提供了参考价值,港口可以以此作为分析和寻找自身薄弱环节的措施,有针对性地进行改进。结合实例对方法的有效性和实用性进行验证。 相似文献
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给出了港口物流竞争力的内涵,建立了多层次港口物流竞争力评价指标体系,采用特尔斐法确定了各级指标体系的权重,并采用模糊综合评价法对苏州港太仓港区、南京港、南通港、镇江港和江阴港5个江苏省主要沿江港口的物流竞争力进行了综合评价。 相似文献
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介绍了港口产业集群的定义和内涵,通过分析港口产业集群对区域竞争力、区域品牌、资源以及经济增长等的影响,说明它对区域经济具有促进作用。同时也指出区域经济对港口产业集群的形成和发展中起了重要作用。 相似文献
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上海港口经济驱动因素和演化过程分析 总被引:1,自引:0,他引:1
港口经济系统演化过程遵循着一般产业的生命周期模式。基于港口经济发展的演化模式和动力机制,提出上海港口经济评价指标体系,运用因子分析法并在SPSS的帮助下提取因子,分析1991~2005年上海港口经济的主导驱动因素,得出上海港口经济主要是由腹地经济、国际贸易、港口运作规模以及港口投资和经营能力等因素决定,在此基础上进而计算综合因子得分,考察上海港口经济演化过程。分析结果与1991~2005年间上海港口经济实际运行状况吻合,这说明该经济评价指标和分析方法具有实用性。 相似文献
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基于DEA 的山东省港口与区域经济的协调发展 总被引:1,自引:0,他引:1
在分析港口与区域经济互动发展的基础上,构建了基于DEA模型的港口城市经济和港口有效性的横向评价模型及随时间动态变化的港口与区域经济互动的纵向评价模型。横向评价结果表明:青岛属于港口和城市经济双有效城市;威海属于城市经济有效,港口无效型城市;烟台和日照则属于双无效城市;各港口发展程度各异,全省经济发展不平衡,存在着较大的地区差异。纵向评价结果表明:2000—2009年港口与区域经济未能实现系统双向有效协调。在此评价基础上,提出了促进山东省港口与区域经济协调发展的针对性战略举措。 相似文献
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Port choice is an important issue to be investigated to ensure the effective integration of container supply chains and the sustainable development of regional economy. The selection of appropriate ports to facilitate shipping activities and international trade is crucial for many stakeholders, including shipping lines, port administrators, cargo shippers and national governments. The task is essentially a process of multiple criterion decision-making (MCDM) under uncertainty, requiring analysts to derive rational decisions from uncertain and incomplete data related to different quantitative and qualitative determinants. This paper aims at proposing a new conceptual port choice method by explaining the role fuzzy logic in evidential reasoning in a complementary way, in which various forms of raw data (either objective or subjective) collected to evaluate port performance can first be converted into and presented as fuzzy grades defined using linguistics terms with degrees of belief (DoBs) and second be combined using evidential reasoning to produce a port choice preference score. The method is applied to analyse the selection of major Northeast Asian (NEA) container ports from a shipping line’s perspective. The outcome, a port choice preference score, is calculated using evidential reasoning to directly synthesize the true estimation of the port with respect to each criterion and therefore, unlike a relative ranking index, keeps the ‘goodness’ of port evaluation, capable of benchmarking a specific port’s performance and monitoring the increase of its competitiveness in a longitude study with respect to an individual criterion or all the criteria as a whole. 相似文献
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ABSTRACTe-Transformation in container ports means port organization-wide innovative transformation encompassing internal and external value chains based on information and communication technology. There is a considerable theoretical literature on the impact of e-Transformation on business performance, but there is very little empirical study on its effectiveness in ports. The objective of this paper is to empirically investigate how e-Transformation in container port management can influence customer satisfaction and port competitiveness. The findings reveal that e-Transformation in container ports can affect customer satisfaction and port competitiveness through e-Workplace, customer relationship management and security, implying that container ports should make every effort to focus on e-transformation in these critical areas. Due to limited empirical studies in this area, the findings have provided an empirical support for the importance of e-Transformation in container terminal management and shed more light on how e-Transformation can affect customer satisfaction and port competitiveness. 相似文献
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In the last decade, the port economics literature has given great emphasis to the Supply Chain Management approach as the new paradigm for the definition of port competitiveness. SCM supports the development of partnerships between the actors of the supply chain and considers the integration of activities and resources along business processes as source of competitive advantage. Nevertheless, the application of SCM approach to the port is particularly compiex given the traditional hostile relationships between port actors. In the effort to overcome such complexity, some authors have considered ports as Logistics Service Providers and interpreted their role within supply chains through the integrative practices undertaken by Global Players–mainly Shipping Companies and Terminal Operators–in the supply of integrated logistics services. Even tough these actors are crucial for the port competitiveness, they determine a passive role of port in the new competitive scenario. The definition of a potential and pro-active role of port in the supply chains is the objective of this paper that presents, through a literature review on SCM and port competitiveness, a new framework for port competitiveness. According to this framework, that is based on the value constellation concept value is generated by joint effort of port actors in the satisfaction of clients' needs, through the exploitation of different I mterdependencies (serial, pooled and reciprocal) between supply chains. In this context, Port Authority has a I fundamental role in identifying those resources–the so called critical assets–that encourage the development of inter-organisational relationships between port actors in the value generation process. 相似文献
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通过对我国港口的实地调研,在分析航运中心经济特征的基础上,设计了航运中心核心竞争力的评价体系。根据评价体系中具体指标的特点,把评价指标分为客观指标和主观指标两类,并把客观指标作为唯一性白化值,结合主观指标的灰值,对航运中心核心竞争力进行综合评价,改进了灰色综合评价方法。这一方法避免了专家对客观环境进行主观评价的随意性,通过对我国北方某港口城市的案例分析得到验证,证明方法可行,提高了评价方法的信度。 相似文献