Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators

This research evaluated the effectiveness of tendered bus public transportation (PT) in improving the attractiveness of that service in order to promote sustainable mobility. This was accomplished by characterizing the gap between the quality of service (QOS) supplied by contract regimes and that which is demanded by passengers. Analysis of a customer satisfaction survey aimed at bus users provided insight into their ranking of 14 QOS parameters while 13 active service contracts were analyzed for their impact on QOS. In-depth interviews with relevant experts completed the complex narrative that is Israel’s policy of privatization in PT. Both qualitative and quantitative analyses helped identify those QOS parameters most in demand by passengers and impacted by contracts. The results show that the gap is minimal, high demand parameters receive increased priority in contracts. In addition this research documented an evolution in the method contracts employed to provide QOS. Late model contracts define an increasingly higher minimum QOS; but also strongly limit the operator’s ability to make service changes. This is a trend which should improve QOS in Israel but reduce the incentive for operator enacted QOS initiatives. Despite its obvious success to date, it might be time to change again the contract regime for the provision of competitive bus services in Israel.     

Effect of environmental awareness on electric bicycle users’ mode choices

Travellers’ environmental awareness can affect their mode choices. The primary objective of this study is to identify the effect of electric bicycle (e-bike) users’ environmental awareness on their mode choice when the use of e-bikes is prohibited in urban areas in China. The data were collected via a questionnaire survey administered at ten locations in Nanjing, China. Using mixed multinomial logit (MMNL) models, we examined the relationship between the e-bike users’ mode choice and their environmental awareness, combined with socioeconomic and demographic characteristics and trip attributes. The results show that the level of environmental awareness, gender, age, education, income, the ownership of car and conventional bike, and trip distance affect e-bike users’ choices significantly. Those with a high level of environmental awareness are more likely to choose zero-emission transport modes. A stratified analysis reveals that the effect of environmental awareness is associated with their original transport mode choice prior to their use of the e-bike. With a high level of environmental awareness, original car users tend to opt for moderate- or zero-emission modes; original bus and metro users incline to choose a zero-emission mode or their original mode; and few original cyclists and walkers favour moderate- or high-emission modes. The results of the current study provide transport authorities with insights to establish sustainable urban transportation management policies and strategies to increase the share of zero- and low-emission transport modes.     

Urban transportation in Chinese cities: An efficiency assessment

We use 2008 data for 34 Chinese cities to compare urban transportation systems. The results show stronger eastern and central cities focusing more on high capacity and less on sustainable modes of transportation, while western cities do the opposite. Chinese cities with more sustainable transportation are also more likely to have lower gross domestic product per capita, be smaller, are less urbanized and have higher bus usage. This model needs to change to align with China’s new policy priorities.     

A dichotomous choice survey for quantifying option and non-use values of bus services in Korea

The total economic value for a transportation service consists of use, option, and non-use value. The use benefit is based on a traveler’s willingness to pay for usual consumption of the service. The optional value, on the other hand, is related to the possible use of the service for trips not yet anticipated or currently accommodated by other travel modes. The non-use value, however, is derived from the intrinsic merit of the service, even though a trip-maker never actually or potentially depends on the mode. A closed-ended contingent valuation method is considered for the quantification of the option and non-use values. A survey of single- and double-bounded dichotomous choices is conducted with a case study of South Korean bus operations. A logistic regression model and a survival analysis for the single- and double-bounded approaches, respectively, are applied. The estimation result is examined according to the statistical property required and the behavioral validity expected. In particular, three issues from the output are discussed. First, the results help to show the preferable framework between single- and double-bounded surveys for addressing an individual’s option and non-use values. Second, the differences in the absolute values of option and non-use values are compared. Thirdly, the relationship between trip-makers’ willingness to pay and the level of service of their primary travel modes are investigated. In conclusion, the summary of research and the possibilities for future studies are given.     

A methodology for planning bus service

A methodology to assist transportation planners in designing bus services is developed. The methodology is most relevant for use in locations where bus service of the type being studied does not currently exist and therefore no information is available on past choice behavior, or in instances when transferability of travel models estimated in another location is difficult. The methodology assesses the sensitivity of bus service characteristics upon intended bus usage using survey data collected in Orange County, California, by the Orange County Transit District (OCTD). The methodology is based on a nonparametric statistical test developed by Kolmogorov and Smirnov.Scenarios describing hypothetical operations of bus service are presented to survey respondents who indicate their intended levels of bus usage under each situation. Significant differences between the response distributions associated with pairs of scenarios are identified and potential ridership levels, as bus operations become more favorable, are assessed. Various user segments are then identified on the basis of their levels of intended bus usage and the corresponding marketing implications associated with each segment are discussed.     

Use characteristics and demographics of rural transit riders: a case study in Tennessee

Intercity bus (ICB), deviated fixed route transit (DFRT) and demand responsive transit (DRT) are three major modes of rural public transportation. This paper focuses on the characteristics and motivations of DFRT and DRT riders, compared to non-riders, in Tennessee. A rural DFRT rider survey, a rural DRT rider survey and a rural (non-rider) resident survey were performed. It is found that DFRT and DRT riders have similar demographics to ICB riders. The most common trip purpose for DFRT and DRT passengers is medical care, which is different from ICB trips. Ninety percent of the riders have difficulty finding alternative transportation modes, suggesting they are captive riders, not choice riders. Regression results indicate that people choosing transit modes tend to have lower personal and household income, own fewer cars, to not be homeowners, and be of non-white race. Rural residents who receive more education are more likely to be open-minded to use rural transit.     

Analysis of hurricane evacuee mode choice behavior

The purpose of this study is to explain the evacuee mode choice behavior of Miami Beach residents using survey data from a hypothetical category four hurricane to reveal different evacuees’ plans. Evacuation logistics should incorporate the needs of transit users and car-less populations with special attention and proper treatment. A nested logit model has been developed to explain the mode choice decisions for evacuees’ from Miami Beach who use non-household transportation modes, such as special evacuation bus, taxi, regular bus, riding with someone from another household and another type of mode denoted and aggregated as other. Specifically, the model explains that the mode choice decisions of evacuees’, who are likely to use different non-household transportation modes, are influenced by several determining factors related to evacuees’ socio-demographics, household characteristics, evacuation destination and previous experience. The findings of this study will help emergency planners and policy-makers to develop better evacuation plans and strategies for evacuees depending on others for their evacuation transportation.     

An analytical model to conduct a person-based evaluation of transit preferential treatments on signalized arterials

The complexities of urban transportation networks where multiple modes with different characteristics and needs travel in combination with constraints on space and funding make the sustainable management of these systems a challenge. In order to improve transit service, space (e.g., dedicated bus lanes) and time (e.g., transit signal priority strategies) Transit Preferential Treatments (TPT) are deployed to improve transit operations. The objective of this paper is to develop an analytical model that allows for a person-based evaluation of alternative TPTs when considered individually and in combination. In particular, the analytical model is developed to assess person delay and person discharge flow at any intersection that is part of a signalized arterial, where auto arrivals are in platoons. The performance of TPTs is evaluated using both the analytical model and through microsimulation tests on two intersections of San Pablo Avenue in Berkeley, CA. Space TPTs such as dedicated bus lanes and queue jumper lanes are beneficial in reducing bus person delay when provided in addition to the existing lanes; however, the effectiveness of time TPTs such as green extension depends on the level of auto demand in combination with signal settings. Changes in person discharge flow are not significant for any of the treatments tested with the exception of the bus lane substitution with and without green extension, which led to a significant decrease in person discharge flow. Increased bus frequency increases the effectiveness of transit signal priority in reducing total and bus person delay. The analytical model results produce ranking outcomes that are comparable with the microsimulation ones and therefore, the model may be used for a quantitative evaluation of TPTs without the need for data intensive and time consuming calibration efforts required for microsimulation models. The developed model can be used to guide infrastructure and investment decisions on where such TPTs should be implemented and under what conditions space TPTs should be combined with time TPTs to improve person mobility.     

Modelling the dynamics of bus use in a changing travel environment using panel data

Panel data offers the potential to represent the influence on travel choices of changing circumstances, past history and persistent individual differences (unobserved heterogeneity). A four-wave panel survey collected data on the travel choices of residents before and after the introduction of a new bus rapid transit service. The data shows gradual changes to bus use over the four waves, implying time was required for residents to become aware of the new service and to adapt to it. Ordered response models are estimated for bus use over the survey period. The results show that the influence of level of service (LOS) is underestimated if unobserved heterogeneity is not taken into account. The delayed response to the new service is able to be well represented by including LOS as a lagged variable. Current bus use is found to be conditioned on past bus use, but with additional influence of lagged LOS and unobserved heterogeneity. It is shown how different model specifications generate different evolution patterns with the most realistic predictions arising from a model which takes into account lagged responses to change in LOS and unobserved heterogeneity. The paper demonstrates the feasibility of developing panel data models that can be applied to forecasting the effect of interventions in the travel environment. Longer panels—encompassing periods of both stability and change—are required to support future efforts at modelling travel choice dynamics.     

Optimization Of Headway,Vehicle Size and Route Choice for Minimum Cost Feeder Service

ABSTRACT

Many people use public transportation systems to reach their destination, while others use personal vehicles. Poor transportation systems do not attract ridership. Therefore, the usage of passenger cars increases, and traffic and environmental conditions deteriorate. Efficient public transportation has been recognized as one of the potential ways of mitigating air pollution, reducing energy consumption, improving mobility and alleviating traffic congestion. The objective of this study is to optimize a bus feeder service that provides the shuttle service between a recreation center (e.g. Sandy Hook, NJ) and a major public transportation facility, subject to site-specific constraints such as vehicle schedules, bus availability, service capacity and budget. The decision variables include bus headway, vehicle size and route choice. The solution methodology integrating both analytical and numerical techniques is developed, which optimizes the decision variables. Finally, the proposed solution methodology is applied to a case study. Numerical results, including optimal solutions and sensitivity analyses, are presented while the level of coordination between the feeder service and a major transportation service is discussed.     

A comparison of the sustainability of public and private transportation systems: Study of the Greater Toronto Area

A macroscopic assessment of the impacts of private and public transportation systems on the sustainability of the Greater Toronto Area (GTA) is undertaken from economic, environmental and social perspectives. The methodology draws upon the urban metabolism and sustainability indicators approaches to assessing urban sustainability, but compares modes in terms of passenger-kms. In assessing the economic sustainability of a city, transportation should be recognized as a product, a driver and a cost. In 1993, the traded costs of automobile use in the GTA were approximately balanced by the value of the automobile parts and assembly industry. But local transit costs 1/3 to 1/6 of the auto costs per person-km, in traded dollars, mainly because local labour is the primary cost.Public transportation is more sustainable from an environmental perspective. Automobile emissions are a major contributor to air pollution, which is a serious contemporary environmental health problem in Toronto. Public transportation modes are less energy intensive (including indirect energy consumption) and produce CO₂ at an order of magnitude lower, although these benefits are partially undermined by under-utilization of transit capacity and the source of electricity generation.The social benefits of automobile use are likely more significant than costs in determining GTA residents' preferential mode choice. The speed and access of auto use provide important economic benefits, e.g. relating to employment and product choice. Nevertheless, offsetting the service attributes of private transportation are large social costs in terms of accidents. The costs of automobile insurance provide one tangible measure of such negative impacts.In order to improve the sustainability of the GTA, innovative approaches are required for improving the performance level of public transportation or substantially reducing the need for the service level provided by automobiles. Efforts such as greater integration of bicycles with public transit, or construction of light-rail systems in wide roadways, might be considered. But to be sustainable overall, a transportation system has to be flexible and adaptable and so must combine a mixture of modes.     

The influence of bus service satisfaction on university students' mode choice

The purpose of this study was to determine the relationship between bus service satisfaction and the transport mode of choice among university students in Qatar. The degree of bus service satisfaction was collected directly from questionnaire surveys, in which university students were asked questions in relation to their satisfaction with the bus service they used and their transport mode of choice. These questions were categorized into three factors according to confirmatory factor analysis: service at bus stops, service of busses, and service of drivers. Furthermore, the students were asked which mode of transport they used given the choice between public and private transport. This study presents a structural equation model to determine how much bus service satisfaction affects people's decisions about their transport mode. The results from the analysis showed that three key factors—namely, service at bus stops, service of busses, and service of bus drivers—were strongly correlated to the mode of choice. In particular, the bus stop was strongly associated with ease of use, shade, cleanliness, safety, and crowdedness level, while the bus itself influenced reliability, travel time, and frequency. Complying with traffic laws and the driver's attitude were also important contributors to the level of bus service satisfaction. Ultimately, this study will be beneficial for policy/decision‐makers. It will allow them to determine what needs to be accomplished to encourage people to use public transportation. Copyright © 2016 John Wiley & Sons, Ltd.     

A test of inter-modal performance measures for transit investment decisions

Choices among alternative transit capital investments are often complex and politically controversial. There is renewed interest in the use of performance indicators to assist in making rational and defensible choices for the investment of public funds. To improve the evaluation of rail and bus performance and provide more useful information for transit investment decision-makers, it is important to use performance indicators that fairly and efficiently compare different transit modes. This paper proposes a set of inter-modal performance indicators in which service input, service output, and service consumption are measured by total cost, revenue capacity miles/hours, and unlinked passenger trips/miles respectively based on economic principles and evaluation objectives. The proposed improvements involve the inclusion of capital as well as operating costs in such comparisons, and the recognition of the widely varying capacities of transit vehicles for seated and standing passengers. Two California cases, the Los Angeles – Long Beach Corridor and the Market/Judah Corridor in San Francisco, are used for testing their usefulness in the evaluation of the efficiency and effectiveness of rail and bus services. The results show substantial differences between performance indicators in current use and those proposed in this study. The enhanced inter-modal performance indicators are more appropriate for comparing the efficiency and effectiveness of different modes or a combination of transit modes at the corridor and system levels where most major investment decisions are made. This revised version was published online in June 2006 with corrections to the Cover Date.     

Metro commuters’ satisfaction in multi-type access and egress transferring groups

This paper considers both the access and egress stages as an entire process to analyze the satisfaction levels of commuters with metro commuter journeys. Based on a survey in Nanjing, China, seven intermodal travel groups are employed as targets for this analysis. The groups include Walk–Metro–Walk, Walk–Metro–Bus, Bike–Metro–Walk, Bike–Metro–Bus, Bus–Metro–Walk, Bus–Metro–Bus and Car–Metro–Walk, which are named according to the modes of transportation that are employed for access and egress trips. Binary logit models are developed for each group to identify the main factors of satisfaction level. The results show that access and egress stages serve important but different roles in the seven groups. Facility service qualities in two stages are the primary factors that affect overall satisfaction. The groups with same access or egress modes have significantly different core factors. Access by bike and bike–metro–transit users are concerned with bike parking safety, whereas bike–metro–walk users value parking spaces near metro stations. With two transfers between bus and metro, transit–metro–transit users indicate that the weak point in the access stage is the crowded spaces on buses. However, transit–metro–walk users value bus on-time performance, which is also valued by groups with metro–bus egress transfers. For egress by walking, commuters that use motorized modes for access are concerned with the egress walking environment, whereas users of non-motorized access modes are more concerned with egress walking spaces. The findings of this study are helpful for policy developments than can improve public satisfaction with commutes by urban metro.     

A land use and transportation integration method for land use allocation and transportation strategies in China

In this paper, we will first review literature of the land use and transportation interaction and then develop a new land use allocation methodology called Three Stages-Two-Feedback Method (Integration Method) for both land use allocation and the transportation policy options with a practical implementation. Then we apply this method in an urban general planning project in China with more than 1.2 million populations. In this project, we evaluated three land use allocation strategies and three transportation policy options using two application tools (with and without feedbacks) using this method implemented in a land use planning system UPlan and a transportation planning system Emme. The results show that the use of the feedback method (Application Two) results in a vehicle distance reduction and the increase in the service coverage area of transit bus stops at the same time. Due to the use of transportation accessibility and the congestion measures with a MSA implementation, the accessibility measure shows a convergent process over iterations. This nice feature can be used for alternative comparisons. Future research subjects are also discussed.     

Assessing carbon reduction effects toward the mode shift of green transportation system

Plans are underway to introduce green transportation systems at Taiwan's famous scenic spot, Sun Moon Lake, to reduce carbon emissions. Carbon reduction effects after changing the current lake tour modes are assessed using a nested logit model with a stated preference survey, which investigated tourists' choice preferences. The empirical results reveal that the modes of electric bus, electric vehicle sharing, and bike are clustered in the same competitive group. Travel cost, in‐vehicle travel time, and out‐vehicle travel time are found to be statistically significant with the expected negative effects. In particular, the attribute of carbon reduction is only significant for green tourists, who are willing to pay US$ 3.5/kg of carbon saved. The result indicates that more efficient carbon reduction is possible by restricting the usage of gasoline vehicles rather than improving the service levels of low‐carbon modes. Notably, the effect of parking charges on emission reduction is equal to the amount of carbon dioxide absorbed by 4511 trees per day. Copyright © 2016 John Wiley & Sons, Ltd.     

Applying the Rasch measurement to explore elderly passengers' abilities and difficulties when using buses in Taipei

This study developed an approach for measuring elderly passengers' abilities and to explore their difficulties in accomplishing the actions and motions required to patronize the bus service. A conceptual framework about the required actions and motions in bus‐taking was established and a questionnaire with 18 items was designed to test their ability to use buses. A face‐to‐face survey was conducted to collect self‐rated information from 304 elderly bus passengers in Taipei. The Rasch model was applied to estimate the difficulty of each item and the ability of each person to use a bus. Results showed the relatively difficult items primarily involved keeping balance on the moving bus, reading the posted information at the station, and recognizing the buses approaching the stations; the levels of physical ability were negatively associated with the respondent's age. Suggestions are made based on improving the facilities or services to help the elderly passengers achieve the necessary actions or motions for using the bus service. Copyright © 2010 John Wiley & Sons, Ltd.     

Improving transportation service quality based on information fusion

How to improve transportation service quality and thus attract more passengers to use public transportation systems is an important concern for city governments around the world. In this study, we propose a novel information fusion model that addresses the dependent relationships among the various criteria for a method of non-additive weighted gap analysis aimed at evaluating and improving the service quality of transport systems. The hybrid model remedies prior shortcomings and should be more applicable to real-world situations. The proposed model is applied to a real case study of Taipei city bus companies to demonstrate its usefulness. The resulting analysis and the managerial applications for improving the bus service quality are also discussed with regards to the current policies of Taipei city.     

Transport system management in San Francisco: an assessment

The paper reports the results of a transportation corridor study. The emphasis in the study is in transportation system management (TSM) policies although some capital intensive alternatives are also considered.

The results suggest that currently popular TSM policies in U.S.A., even when augmented with capital intensive changes, have only marginal impacts on modal choices. These currently popular policies, high occupancy vehicle priority lanes, improved bus and express bus service, increased feeder bus service and so forth, appear to confer benefits to well to do suburbanites but do not improve the transportation of urban dwellers.

Another interesting result is that if user costs were increased to cover the full costs of transportation the transit fares for low income people would increase ten percent and the increase for urban dwellers would be about 20 percent. Interestingly, there would be no change in bus fares for either group. However, for high income travellers and suburbanites the increase in transit fares would be in excess of 100 percent. Thus, the current fare structure is inequitable making the low income people and the urban dwellers to pay a much larger share of their transportation cost than the often well to do suburbanites.