Perceived service quality of paratransit in developing countries: A structural equation approach

This paper develops empirical models for evaluating the service quality (SQ) of paratransit. Specifically, several models are developed based on structural equation modeling (SEM) using twenty-four SQ variables. To calibrate those models, a data set of 2008 paratransit users of Dhaka City are utilized, who were interviewed with a structured questionnaire to know their experience, level of satisfaction and opinion about the existing service as well as their expectations. SEM reveals the observed and latent SQ variables and their relationship with the overall SQ of paratransit. Among the different models developed, the best one is selected using statistical parameters and resemblance with real life expectations. Out of twenty-four SQ variables, ‘Punctuality and Reliability’ and ‘Service Features’ are respectively found to be the observed and latent variables having the greatest influence on the paratransit SQ. Moreover, the effect of heterogeneity among users on the performance of the best model is investigated. All the study findings support the data collected from the paratransit users. The research outcomes can be utilized by the city transportation officials of developing countries to improve the overall paratransit performance to attract new users as well as retain the current ones.     

An investigation on the performances of mode shift models in transit ridership forecasting

This paper aims at investigating the over-prediction of public transit ridership by traditional mode choice models estimated using revealed preference data. Five different types of models are estimated and analysed, namely a traditional Revealed Preference (RP) data-based mode choice model, a hybrid mode choice model with a latent variable, a Stated Preference (SP) data-based mode switching model, a joint RP/SP mode switching model, and a hybrid mode switching model with a latent variable. A comparison of the RP data-based mode choice model with the mode choice models including a latent variable showed that the inclusion of behavioural factors (especially habit formation) significantly improved the models. The SP data-based mode switching models elucidated the reasons why traditional models tend to over-predict transit ridership by revealing the role played by different transit level-of-service attributes and their relative importance to mode switching decisions. The results showed that traditional attributes (e.g. travel cost and time) are of lower importance to mode switching behaviour than behavioural factors (e.g. habit formation towards car driving) and other transit service design attributes (e.g. crowding level, number of transfers, and schedule delays). The findings of this study provide general guidelines for developing a variety of transit ridership forecasting models depending on the availability of data and the experience of the planner.     

The best of times and the worst of times: A new best–worst measure of attitudes toward public transport experiences

Attitudes play an important role in determining individual transit behaviour and the measurement of attitudes is relied on by public transit authorities’ world over. Given their role in behaviour and policy making, the accurate measurement of attitudes is of critical importance. Traditional satisfaction scales are prone to bias and on their own they are only a partial measure of attitudes. Given that satisfaction scales have been used to assist with large scale transport infrastructure investment decisions, to aid policy makers examining reactions to alternative policy changes and reform, and to measure the success of new initiatives, deriving robust satisfaction scales should be of critical importance. This paper introduces a dual version of best–worst scaling as an alternative measure of satisfaction. Best–worst scaling is free of the biases inherent in traditional response scales and is ideal for handling the comparative evaluation of large amount of attributes, particularly those which are inherently qualitative. The paper makes a further innovative contribution by proposing a model structure for the joint estimation of satisfaction and importance. Our model shows a better delineation between the attributes used to measure attitudes towards bus use and a more detailed understanding of the relationship between importance and satisfaction; enabling transport operators to better understand what counts most and assess their performance.     

Design and implementation of efficient transit networks: Procedure, case study and validity test

This paper presents and tests a method to design high-performance transit networks. The method produces conceptual plans for geometric idealizations of a particular city that are later adapted to the real conditions. These conceptual plans are generalizations of the hybrid network concept proposed in Daganzo (2010). The best plan for a specific application is chosen via optimization. The objective function is composed of analytic formulae for a concept’s agency cost and user level of service. These formulae include as parameters key demand-side attributes of the city, assumed to be rectangular, and supply-side attributes of the transit technology. They also include as decision variables the system’s line and stop spacings, the degree to which it focuses passenger trips on the city center, and the service headway. These decision variables are sufficient to define an idealized geometric layout of the system and an operating plan. This layout-operating plan is then used as a design target when developing the real, detailed master plan. Ultimately, the latter is simulated to obtain more accurate cost and level of service estimates.This process has been applied to design a high performance bus (HPB) network for Barcelona (Spain). The idealized solution for Barcelona includes 182 km of one-way infrastructure, uses 250 vehicles and costs 42,489 €/h to build and run. These figures only amount to about one third of the agency resources and cost currently used to provide bus service. A detailed design that resembles this target and conforms to the peculiarities of the city is also presented and simulated. The agency cost and user level of service metrics of the simulated system differ from those of the idealized model by less than 10%. Although the designed and simulated HPB systems provide sub-optimal spatial coverage because Barcelona lacks suitable streets, the level of service is good. Simulations suggest that if the proposed system was implemented side-by-side with the current one, it would capture most of the demand.     

New evidence on walking distances to transit stops: identifying redundancies and gaps using variable service areas

The percentage of the population being served by a transit system in a metropolitan region is a key system performance measure but depends heavily on the definition of service area. Observing existing service areas can help identify transit system gaps and redundancies. In the public transit industry, buffers at 400 m (0.25 miles) around bus stops and 800 m (0.5 miles) around rail stations are commonly used to identify the area from which most transit users will access the system by foot. This study uses detailed OD survey information to generate service areas that define walking catchment areas around transit services in Montreal, Canada. The 85th percentile walking distance to bus transit service is found to be around 524 m for home-based trip origins, 1,259 m for home-based commuter rail trip origins. Yet these values are found to vary based on our analysis using two statistical models. Walking distances vary based on route and trip qualities (such as type of transit service, transfers and wait time), as well as personal, household, and neighbourhood characteristics. Accordingly, service areas around transit stations should vary based on the service offered and attributes of the people and places served. The generated service areas derived from the generalized statistical model are then used to identify gaps and redundancies at the system and route level using Montreal region as an example. This study can be of benefit to transport engineers and planners trying to maximize transit service coverage in a region while avoiding oversupply of service.     

Short-term post-earthquake bus transit planning in Managua

In December 1972 an earthquake hit Managua, Nicaragua, killing 5,000 inhabitants, while wounding 20,000 persons and destroying its core area of 13 square kilometers. The earthquake also seriously disrupted the bus transit system. Bus transit patronage fell as a result of the loss of population of 144,000 persons who moved temporarily out of the city, while costs rose appreciably as both round trip bus distances and the proportion of the trips on unpaved roads doubled with respect to pre-earthquake levels. By September 1973, ten of the thirteen bus companies were on the verge of bankruptcy and were demanding from the regulatory body stiff increases in fares.This paper presents analyses and recommendations for improving the short-term efficiency of bus routes in Managua by applying planning techniques suited to the data availability problems of developing countries.In view of the lack of cost data for the bus routes, a cost analysis was conducted; Jan de Weille's cost factors were adapted to Nicaragua to portray the near bankrupt condition of most routes. These cost factors were verified by means of selected interviews with the private transit entrepreneurs.Next, a simple patronage prediction model was developed which related patronage for a route to the population and employment served by the route. This simple patronage model was then applied to redesign the bus routes of Managua. A policy of bus route redesign coupled with the paving of city streets along the bus routes is shown to have sufficed in avoiding fare increases. Finally, the paper reviews the bus transit regulatory setting and develops some recommendations for its improvement.Adjunct Associate Professor of the Catholic University of America. This study was conducted while the author was stationed in Nicaragua as a consultant to Harvard Development Advisory Service.     

Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review

Assessment of service quality in bus transit planning has received due attention in recent years from the viewpoint of optimal service allocation. The concept of level of service (LOS) has emerged as an effective tool to measure quality of services. Service-quality assessment provides operators with knowledge on users' satisfaction with existing services and their expected LOSs. The importance of user perception towards assessment of LOS has been acknowledged by researchers. While LOS standards for public transportation have been established by the Transportation Research Board in the USA, researchers have questioned the applicability of these standards in the context of different geographic regions. Since the service delivery environment differs between developed and developing nations, the user perception of service quality varies between these economic regions. Substantial research has been carried out in the context of both developed and developing nations, to identify the bus transit service parameters that affect users' perceived service quality; however, little research exists that establishes LOS thresholds for bus transit, based on user perception. This paper reviews the concept of LOS, describes the importance of user perception in assessment of service quality and identifies the need to establish LOS thresholds for bus transit from user perception for developing countries.     

Modeling the interaction between buses,passengers and cars on a bus route using a multi-agent system

This paper models part of a public transport network (PTN), specifically, a bus route, as a small-size multi-agent system (MAS). The proposed approach is applied to a case study considering a ‘real world’ bus line within the PTN in Auckland, New Zealand. The MAS-based analysis uses modeling and simulation to examine the characteristics of the observed system – autonomous agents interacting with one another – under different scenarios, considering bus capacity and frequency of service for existing and projected public transport (PT) demand. A simulation model of a bus route is developed, calibrated and validated. Several results are attained, such as when the PT passenger load is not close to bus capacity, this load has no effect on average passenger waiting time at bus stops. The model proposed can be useful to practitioners as a tool to model the interaction between buses and other agents.     

Using AHP to measure the perception gap between current and potential users of bus services

Abstract

This study develops a multicriteria evaluation of user perception towards bus transit services and measures the gap in the perceptions held by current and potential users. A review of the transport quality literature indicates that both preference and satisfaction measures have been implemented to provide a comprehensive perception-based evaluation of bus quality. Although attempts have been made to evaluate user perception through a separate analysis of each (preference and/or satisfaction), the application of multicriteria quality measures are limited. A multicriteria quality measure not only offers more than just information on the daily experience of users but also knowledge of the internal process of quality evaluation (drivers/barriers). The multicriteria measure utilises the data of 512 questionnaires, whereby user perceptions were expressed through judgments of importance and satisfaction based on a set of 29 quality indicators classified into six attributes. Firstly, the study develops analytical hierarchy process (AHP) models to measure user preference. Secondly, a weighted perception index (WPI) of both preference and satisfaction is developed through a multicriteria model. Finally, multivariate analysis of variance (MANOVA) is conducted to identify the level of variation in the perception of both current and potential users towards bus service quality. The results show that although both current and potential users place a higher importance towards the same indicators, they do not share the same pattern of preferences (values and/or order). In addition, the study found that the interaction between preferences and satisfaction generated new patterns of subjective evaluation, and that these patterns vary significantly by user category.     

On the effect of operational service attributes on transit satisfaction

Public transport (PT) providers aim to offer services that meet users’ satisfaction, and for this, they can control some operational service attributes such as frequency, speed, crowdedness and reliability. Understanding how these objective attributes affect user satisfaction is essential to improve it cost-effectively, but these associations have not been examined enough in the PT literature. This study aims to unveil how key transit operational variables actually experienced by users affect their satisfaction. We analysed data derived from a multiannual consumer satisfaction survey for the Santiago de Chile Metro system; between January 2013 and June 2016 (n?=?41,993), where approximately 1000 questionnaires were completed each month. We also gained access to a set of operational variables managed by Metro for the same period, including more than 1.4 million records. With this unique dataset, we first developed a structural equation model (SEM) with users’ perceived attributes, finding that safety, ease of boarding, response to critical incidents (CI), the number and type of CI endured, and information, were the variables that mostly affected satisfaction. We also examined heterogeneity in transit satisfaction with SEM-MIMIC models, by characterising the user population through their trip and socioeconomic characteristics, finding a striking result: that as users age they are more satisfied with the system. Next, we assessed whether including operational service attributes, such as crowding levels, frequency, commercial speed and CI, added predictive power to the proposed model. We found that the number of CI, speed, frequency and crowdedness, plus their variability (measured through the coefficient of variation), affected transit satisfaction at significant levels. Including these objective service attributes provided more explanatory power to the SEM-MIMIC transit satisfaction models. Policy recommendations for improving satisfaction, derived from our results, are: to implement an automatic control system for the number of passengers on Metro platforms (as safety and ease of boarding are critical issues for passengers); and to deploy a comprehensive tactical plan to address CI: determine which happen more often, take actions to minimise them and provide better responsive actions.

     

Characteristics of premium transit services that affect mode choice

This research seeks to improve the understanding of the full range of determinants for mode choice behavior and to offer practical solutions to practitioners on representing and distinguishing these characteristics in travel demand forecasting models. The principal findings were that the representation of awareness of transit services is significantly different than the underlying assumption of mode choice and forecasting models that there is perfect awareness and consideration of all modes. Furthermore, inclusion of non-traditional transit attributes and attitudes can improve mode choice models and reduce bias constants. Additional methods and analyses are necessary to bring these results into practice. The work is being conducted in two phases. This paper documents the results of Phase I, which included data collection for one case study city (Salt Lake City), research and analysis of non-traditional transit attributes in mode choice models, awareness of transit services, and recommendations for bringing these analyses into practice. Phase II will include data collection for two additional case study cities (Chicago and Charlotte) with minor modifications based on limitations identified in Phase I, additional analyses where Phase I results indicated a need, and a demonstration of the research in practice for at least one case study city.     

Toward criteria in the development of urban transportation systems

Improved criteria are necessary to aid in determining awards of federal funds for metropolitan transit projects. Commuting is the main use for public transit. Thus a primary objective of an urban transit system should be to provide a flexible and balanced set of options to the workers in the metropolitan area for their journey to work. This paper discusses various facets of an appropriate balance among the three modes: rapid rail, bus, and automobile. Three cities are selected for further analysis: Baltimore, Kansas City, and Phoenix. These cities represent different stages in economic-transportation development, and also present different spatial patterns of residence and employment. The applicability of rapid rail transit to each city is examined in view of central city worker concentration and recent trends.     

A combined destination and route choice model for a bicycle sharing system

This paper studies the supply variables that influence the destination and route choices of users of a bicycle sharing system in the Chilean city of Santiago. A combined trip demand logit model is developed whose explanatory variables represent attributes relating to the topology of the possible routes and other characteristics such as the presence of bikeways, bus service and controlled intersections. The data for the explanatory variables and system users were collected through field surveys of the routes and interviews conducted at the system stations. The results of the model show that proximity to stops on the Santiago Metro and the existence of bikeways are the main factors influencing destination and route choices. Also indicated by the model estimates are gender differences, a preference for tree-lined routes and an avoidance of routes with bus services. Finally, the outcomes reveal considerable potential for the integration of bicycle sharing systems with Metro transit.     

Modelling the dynamics of bus use in a changing travel environment using panel data

Panel data offers the potential to represent the influence on travel choices of changing circumstances, past history and persistent individual differences (unobserved heterogeneity). A four-wave panel survey collected data on the travel choices of residents before and after the introduction of a new bus rapid transit service. The data shows gradual changes to bus use over the four waves, implying time was required for residents to become aware of the new service and to adapt to it. Ordered response models are estimated for bus use over the survey period. The results show that the influence of level of service (LOS) is underestimated if unobserved heterogeneity is not taken into account. The delayed response to the new service is able to be well represented by including LOS as a lagged variable. Current bus use is found to be conditioned on past bus use, but with additional influence of lagged LOS and unobserved heterogeneity. It is shown how different model specifications generate different evolution patterns with the most realistic predictions arising from a model which takes into account lagged responses to change in LOS and unobserved heterogeneity. The paper demonstrates the feasibility of developing panel data models that can be applied to forecasting the effect of interventions in the travel environment. Longer panels—encompassing periods of both stability and change—are required to support future efforts at modelling travel choice dynamics.     

Modelling users’ behaviour in inter-urban carsharing program: A stated preference approach

In this paper, the effects of a inter-urban carsharing program on users’ mode choice behaviour were investigated and modelled through specification, calibration and validation of different modelling approaches founded on the behavioural paradigm of the random utility theory. To this end, switching models conditional on the usually chosen transport mode, unconditional switching models and holding models were investigated and compared. The aim was threefold: (i) to analyse the feasibility of a inter-urban carsharing program; (ii) to investigate the main determinants of the choice behaviour; (iii) to compare different approaches (switching vs. holding; conditional vs. unconditional); (iv) to investigate different modelling solutions within the random utility framework (homoscedastic, heteroscedastic and cross-correlated closed-form solutions). The set of models was calibrated on a stated preferences survey carried out on users commuting within the metropolitan area of Salerno, in particular with regard to the home-to-work trips from/to Salerno (the capital city of the Salerno province) to/from the three main municipalities belonging to the metropolitan area of Salerno. All of the involved municipalities significantly interact each other, the average trip length is about 30 km a day and all are served by public transport. The proposed carsharing program was a one-way service, working alongside public transport, with the possibility of sharing the same car among different users, with free parking slots and free access to the existent restricted traffic areas. Results indicated that the inter-urban carsharing service may be a substitute of the car transport mode, but also it could be a complementary alternative to the transit system in those time periods in which the service is not guaranteed or efficient. Estimation results highlighted that the conditional switching approach is the most effective one, whereas travel monetary cost, access time to carsharing parking slots, gender, age, trip frequency, car availability and the type of trip (home-based) were the most significant attributes. Elasticity results showed that access time to the parking slots predominantly influences choice probability for bus and carpool users; change in carsharing travel costs mainly affects carpool users; change in travel costs of the usually chosen transport mode mainly affects car and carpool users.     

Using structural equations modeling to unravel the influence of land use patterns on travel behavior of workers in Montreal

This paper addresses the relations between travel behavior and land use patterns using a Structural Equations Modeling (SEM) framework. The proposed model structure draws on two earlier models developed for Lisbon and Seattle which show significant effects of land use patterns on travel behavior. The travel behavior variables included here are multifaceted including commuting distance, car ownership, the amount of mobility by mode (car, transit and non-motorized modes), both in terms of total kilometers travelled and number of trips. The model also includes a travel scheduling variable, which is the total time spent between the first and last trips to reflect daily constraints in time allocation and travel.The modeled land use variables measure the levels of urban concentration and density, diversity, both in terms of types of uses and the mix between jobs and inhabitants/residents, the transport supply levels, transit and road infrastructure, and accessibility indicators. The land use patterns are described both at the residence and employment zones of each individual included in the model by using a factor analysis technique as a data reduction and multicollinearity elimination technique. In order to explicitly account for self selection bias the land use variables are explicitly modeled as functions of socioeconomic attributes of individuals and their households.The results obtained show that people with different socioeconomic characteristics tend to work and live in places of substantially different urban environments. But besides these socioeconomic self-selection effects, land use variables significantly affect travel behavior. More precisely the effects of land use are in great part passed thru variables describing long term decisions like commuting distance, and car ownership. These results point to similar conclusions from the models developed for Lisbon and Seattle and thus give weight to the use of land use policies as tools for changing travel behavior.     

An analytical model to conduct a person-based evaluation of transit preferential treatments on signalized arterials

The complexities of urban transportation networks where multiple modes with different characteristics and needs travel in combination with constraints on space and funding make the sustainable management of these systems a challenge. In order to improve transit service, space (e.g., dedicated bus lanes) and time (e.g., transit signal priority strategies) Transit Preferential Treatments (TPT) are deployed to improve transit operations. The objective of this paper is to develop an analytical model that allows for a person-based evaluation of alternative TPTs when considered individually and in combination. In particular, the analytical model is developed to assess person delay and person discharge flow at any intersection that is part of a signalized arterial, where auto arrivals are in platoons. The performance of TPTs is evaluated using both the analytical model and through microsimulation tests on two intersections of San Pablo Avenue in Berkeley, CA. Space TPTs such as dedicated bus lanes and queue jumper lanes are beneficial in reducing bus person delay when provided in addition to the existing lanes; however, the effectiveness of time TPTs such as green extension depends on the level of auto demand in combination with signal settings. Changes in person discharge flow are not significant for any of the treatments tested with the exception of the bus lane substitution with and without green extension, which led to a significant decrease in person discharge flow. Increased bus frequency increases the effectiveness of transit signal priority in reducing total and bus person delay. The analytical model results produce ranking outcomes that are comparable with the microsimulation ones and therefore, the model may be used for a quantitative evaluation of TPTs without the need for data intensive and time consuming calibration efforts required for microsimulation models. The developed model can be used to guide infrastructure and investment decisions on where such TPTs should be implemented and under what conditions space TPTs should be combined with time TPTs to improve person mobility.     

Real-time bus route state forecasting using particle filter and mesoscopic modeling

In the absence of system control strategies, it is common to observe bus bunching in transit operations. A transit operator would benefit from an accurate forecast of bus operations in order to control the system before it becomes too disrupted to be restored to a stable condition. To accomplish this, we present a general bus prediction framework. This framework relies on a stochastic and event-based bus operation model that provides sets of possible bus trajectories based on the observation of current bus positions, available via global positioning system (GPS) data. The median of the set of possible trajectories, called a particle, is used as the prediction. In particular, this enables the anticipation of irregularities between buses. Several bus models are proposed depending on the dwell and inter-stop running time representations. These models are calibrated and applied to a real case study thanks to the high quality data provided by TriMet (the Portland, Oregon, USA transit district). Predictions are finally evaluated by an a posteriori comparison with the real trajectories. The results highlight that only bus models accounting for the bus load can provide valid forecasts of a bus route over a large prediction horizon, especially for headway variations. Accounting for traffic signal timings and actual traffic flows does not significantly improves the prediction. Such a framework paves the way for further development of refined dynamic control strategies for bus operations.     

Measuring the influence of bus service quality on the perception of users

Encouraging the use of public transport is a key policy goal in many countries. Therefore, public transport should offer the level of quality that accommodates the demands of current users, and importantly, the desires of potential users. This study investigates the influence of the perceived quality of bus service on the perception of both current and potential users. The study draws upon data from 512 questionnaires distributed across Belfast City in the UK. The study utilises a binary logistic regression model to quantify the relationships between the perceived quality of 29 bus indicators (independent) and the perceptions of users towards the overall bus service (dependent). Eleven significant indicators are reported to have significant influence on the perception of users. These indicators are utilised to propose scenarios for optimising the quality of bus service with the perceptions of current and potential users.