The limits of analyzing service quality data in public transport

In recent years, management and academics have increasingly focused on quality management in public transport. In particular, many public transport operators regularly monitor their service quality over time and use these data to assess quality performance (e.g., for performance-based quality contracts) and to determine managerial decisions (e.g., budget allocations for service improvements). However, despite the widespread applications of service quality data in practice, it is unclear whether cross-sectional analyses and cross-temporal comparisons of service quality data provide valid insights for quality management purposes. In this study, we investigate the usability of cross-sectional analyses and cross-temporal comparisons of service quality data by conducting an empirical study that tracked a panel’s perceptions of the service quality of public transport and its choice over the course of three consecutive years. The results demonstrate that cross-sectional analyses provide valid insights for quality management. However, cross-temporal comparisons should be interpreted carefully because the results of these comparisons are surprisingly unreliable. In fact, we find that service quality data do not provide reliable results over time and therefore conclude that cross-temporal comparisons of service quality data must be interpreted with caution for quality management in public transport.     

Deriving and validating trip purposes and travel modes for multi-day GPS-based travel surveys: A large-scale application in the Netherlands

In the past few decades, travel patterns have become more complex and policy makers demand more detailed information. As a result, conventional data collection methods seem no longer adequate to satisfy all data needs. Travel researchers around the world are currently experimenting with different Global Positioning System (GPS)-based data collection methods. An overview of the literature shows the potential of these methods, especially when algorithms that include spatial data are used to derive trip characteristics from the GPS logs. This article presents an innovative method that combines GPS logs, Geographic Information System (GIS) technology and an interactive web-based validation application. In particular, this approach concentrates on the issue of deriving and validating trip purposes and travel modes, as well as allowing for reliable multi-day data collection. In 2007, this method was used in practice in a large-scale study conducted in the Netherlands. In total, 1104 respondents successfully participated in the one-week survey. The project demonstrated that GPS-based methods now provide reliable multi-day data. In comparison with data from the Dutch Travel Survey, travel mode and trip purpose shares were almost equal while more trips per tour were recorded, which indicates the ability of collecting trips that are missed by paper diary methods.     

The interactions between online shopping and personal activity travel behavior: an analysis with a GPS-based activity travel diary

Accompanying the widespread use of the Internet, the popularity of e-commerce is growing in developing countries such as China. Online shopping has significant effects on in-store shopping and on other personal activity travel behavior such as leisure activities and trip chaining behavior. Using data collected from a GPS-based activity travel diary in the Shangdi area of Beijing, this paper investigates the relationships between online shopping, in-store shopping and other dimensions of activity travel behavior using a structural equation modelling framework. Our results show that online buying frequency has positive effects on the frequencies of both in-store shopping and online searching, and in-store shopping frequency positively affects the frequency of online searching. Frequent online purchasers tend to shop in stores on weekends rather than weekdays. We also found a negative effect of online buying on the frequency of leisure activities, indicating that online shopping may reduce out-of-home leisure trips.     

船检履约与应对IMO强制审核要点与措施研究

为促进全球海上安全和防污染相关国际公约的有效执行,国际海事组织于2009年批准了"IMO成员国自愿审核机制"强制化,我国将于2021年接受IMO的强制审核。船检占强制审核政府义务条款大部分内容,其被视为IMO进行强制审核的重点领域。因此,本文拟针对IMO履约规则及相关国际公约中有关船检的管理要求,对我国海事船检履约情况进行评估,分析我国船检海事立法与管理方面存在的问题,提出我国针对船检履约与应对IMO强制审核的要点及改进措施,以满足2021年IMO强制审核的要求。     

中国制造以质取胜厦门金旅诚信精品铺就金色旅程

当中国客车不断走向国际舞台,当中国客车开始在一国形成垄断,当中国客车在自己的市场正在替代豪华客车的概念……当这一切的一切不断交织地出现在世界上时,我们说中国的客车,正以一种新的形象被世界瞩目。"低档、低价"的客车形象已成为过去。代之而来的是中国客车与世界水平渐近渐强的脚步。中国客车根植于得天独厚的大市场,在这一最早开放的市场中,十几年的市场竞争搏杀,已使中国不少客车企业最早知道了品质是企业永续经营的支点,     

Mobile phone data in transportation research: methods for benchmarking against other data sources

The ubiquity of personal cellular phones in society has led to a surging interest in using Big Data generated by mobile phones in transport research. Studies have suggested that the vast amount of data could be used to estimate origin–destination (OD) matrices, thereby potentially replacing traditional data sources such as travel surveys. However, constructing OD matrices from mobile phone data (MPD) entails multiple challenges, and the lack of ground truth hampers the evaluation and validation of the estimated matrices. Furthermore, national laws may prohibit the distribution of MPD for research purposes, compelling researchers to work with pre-compiled OD matrices with no insight into the methods used. In this paper, we analyse a set of such pre-compiled OD matrices from the greater Oslo area and perform validation procedures against several sources to assess the quality and robustness of the OD matrices as well as their usefulness in transportation planning applications. We find that while the OD matrices correlate well with other sources at a low resolution, the reliability decreases when a finer level of detail is chosen, particularly when comparing shorter trips between neighbouring areas. Our results suggest that coarseness of data and privacy concerns restrict the usefulness of MPD in transport research in the case where OD matrices are pre-compiled by the operator.

     

动态质量控制技术在沥青路面质量保证体系中的应用

通过过程控制及时发现影响质量的因素,提高施工质量的稳定性,减小变异系数,是过程控制的重要手段。     

Non-trading,lexicographic and inconsistent behaviour in stated choice data

This paper discusses a number of issues relating to the pre-analysis and cleaning of stated choice data, where we look specifically at the problems caused by non-trading, lexicographic and inconsistent response patterns. We argue that this process is considerably more complex and challenging than many in the field have hitherto acknowledged, with the standard practice being the use of rather ad hoc procedures for the identification of these phenomena. A detailed analysis on four different stated choice datasets highlights the potential impacts of these methods on model estimation results.     

Privatisation and the quality of rail services

Using the concept of generalised costs to reflect quality in rail services, we consider the level of provision and quality of these services in the various forms they may take in a privatised environment within a model where we assume linear and separable demand and cost functions for analytical simplicity. Using the Pareto-efficient output and quality outcomes under a fully integrated system for reference (as well as those for a fully integrated profit-maximising monopolist) we show that if either bilateral monopoly or complementary monopoly emerge as a market structure the output of train services and their quality will generally fall. In the case of the emergence of both bilateral monopoly and complementary monopoly our analysis again suggests poor welfare outcomes. The implication that can be drawn from our analysis is that a regulator of a privatised rail system faces some severe problems if she is to attain the appropriate welfare targets.     

Generalised time and the problem of equity in transport studies

The generalised time expenditure on travel,g _t, may be defined asg _t =t +m/λ where t is the amount of time spent, m is the amount of money spent, and λ is the value of time. Generalised time is expressed in units of time, unlikeg _c, the generalised cost (g _c =m + λt), which measures the same quantities in units of money. Data on all trips from two studies are analysed to show that, as household income increases, the money spent per mile travelled increases, but the time spent per mile decreases. The use of generalised time gives a different picture of the relationship between income and the total time and money spent on travel to that given by the use of generalised cost. The choice between using generalised time and generalised cost in evaluation is fundamentally a choice between assuming that the marginal utility of time and that of money is constant. The procedures at present recommended by the Department of the Environment in U.K. have elements of both assumptions, with some loss of consistency. There are some a priori reasons for expecting constant marginal utility of time to be a more plausible assumption than constant marginal utility of money. Time is, by its nature, equitably and unalterably distributed, not subject to the accidents of inheritance, theft, chance, inflation, social system or government decree. Everybody starts off with 24 hours a day. Although the amount of “free” time varies, of course, it probably varies within a much smaller range than the amount of wealth, certainly for the employed population. In allocating time between various activities, the use of words likespend, save, waste, lose, gain, and so on is a reflection of how deeply rooted in language and thought is the concept of time as a fundamental currency. This approach is strengthened by recent developments in two areas where generalised cost has been found to be a useful tool of analysis — (a) in explaining and predicting the behaviour of travellers, and (b) in evaluating the social costs and benefits arising from transport projects. Only non-working time will be considered here. It is suggested that in some circumstances generalised time would allowbehaviourally correct relationships between non-working time and money to be used in evaluation. This paper — which is a revised version of “A Hypothesis of Constant Time Outlay on Travel” (Paper F29: Planning and Transport Research and Computation Ltd. Sussex, June 1973) — is based upon work carried out with the financial support of the Social Science Research Council.     

Intercept and recall: Examining avidity carryover in on-site collected travel data

This study estimates trip demand and economic benefits for visitors to recreation sites when past season trip information is elicited from travelers intercepted on-site. We use a weighting function for past season counts that is different from, but nests, the standard on-site correction appropriate for current season counts. We find that for our sample of lake visitors relatively stronger preference or “avidity” for the interview site carries over across seasons. We further show that the appropriate weighting of past trip counts is critical in deriving meaningful estimates of travel demand and economic benefits.     

Traffic noise studies in a tropical environment

This paper reports upon a survey of traffic noise annoyance in three residential districts of Trinidad, West Indies. Householder perceptions were solicited by means of a questionnaire survey and direct measurements of traffic noise levels were taken. The results were compared with surveys elsewhere. It was concluded that household status had little effect on annoyance perception, that at L₁₀ levels greater than 70 dB(A) at a dwelling facade the noise level is unacceptable. L₁₀ levels less than 65 dB(A) at the building facade are not perceived as annoying in the environment considered.     

SBS改性沥青的生产及质量控制

从改性沥青原材料的选择、生产配比、工艺、质量抽检等重要环节详细的阐述了改性沥青生产中各个环节的质量控制。     

Modelling discretionary travel in the presence of imperfect data

The use of mathematical models in transportation and regional planning is limited by the need to obtain reasonably accurate, complete data sets. In particular complete spatial coverage is required for the usual discrete origin-destination models. Because of the time and cost constraints of obtaining such data, those charged with decision making responsibilities may choose to do without information that could be provided by quantitative models. This paper presents a procedure for estimating origin-constrained flows in situations where complete data collection is difficult or impossible. To this end an abstract model of origin-constrained travel is formulated. The required urban fields are constructed using interpolation and/or approximation techniques applied to available data. The tractability of the general model is demonstrated in the case of estimating the energy consumed in travel to existing or proposed facilities. The ability of the model to function with incomplete data was tested by using it to predict travel to the major retail centers located in the Albany-Schenectady-Troy Metropolitan Area.     

微探Excel数据分析法在地铁监测中的应用

随着国家经济建设的逐渐推进,我国轨道交通建设在安全监测中显得至关重要,促进地铁建设监测部门的工作更加科学推进,针对建设安全管理的服务对象,提出了系统架构和功能设计总体方案,并对监测数据采集、安全预警分级分类、基于Excel数据分析法等关键技术进行实践与探讨。因此,本文将以Excel数据分析法阐述在城市轨道交通建设安全监测中的应用,通过对地铁监测行业的发展现状进行阐述,探讨地铁建设监测技术服务单位对Excel数据分析法的特点,进而给出具体应用。     

数据挖掘在交通信息分析中的应用

根据当前的国内交通状况及今后的发展趋势,分析了以智能交通系统作为基础平台,提取交通信息对城市交通状况的预测、控制和管理的作用。并根据数据挖掘技术能在没有明确假设的前提下去挖掘信息、发现知识这一特点,着重讨论了在采集到的海量数据中提取信息所需的数据挖掘步骤,提出了数据挖掘的概念模型和技术框架。     

Hailing a change: comparing taxi and ridehail service quality in Los Angeles

Transportation - For decades, taxis have provided for-hire vehicle service without significant competition from other modes. But in 2012, ride-hail services such as Uber and Lyft upended the taxi...     

Relationship between service quality and demand for inter-urban buses

This article proposes a model for analysing the modal choice of travellers making inter-urban journeys. Discrete choice models with systematic and random tastes variation were applied to find the most relevant variables for encouraging the use of public transport by bus rather than private car. This research follows on from the results of previous user satisfaction studies on inter-urban bus services in the province of Burgos (Spain). Willingness to pay is also estimated for time savings or other improvements in the bus service.The results indicate that, in general, improvements in the journey time or the number of daily journeys are valued less by inter-urban bus users than they are by car or railway users. The type of bus and its characteristics are evaluated as a function of the distance travelled and result in very small values for this variable. Contrary to what is often reported in satisfaction surveys, the journey cost is found to be relevant when choosing which mode of transport to use, but the most important variable is journey time. Little value is placed on the features of the bus, except on long distance journeys.Finally, a methodology differentiating four hierarchical groups is presented for comparing the results of the relevant variables in demand and satisfaction models. Some only improve perception rather than encourage new users, while others increase take-up but do not improve the image of the service.