Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review

Assessment of service quality in bus transit planning has received due attention in recent years from the viewpoint of optimal service allocation. The concept of level of service (LOS) has emerged as an effective tool to measure quality of services. Service-quality assessment provides operators with knowledge on users' satisfaction with existing services and their expected LOSs. The importance of user perception towards assessment of LOS has been acknowledged by researchers. While LOS standards for public transportation have been established by the Transportation Research Board in the USA, researchers have questioned the applicability of these standards in the context of different geographic regions. Since the service delivery environment differs between developed and developing nations, the user perception of service quality varies between these economic regions. Substantial research has been carried out in the context of both developed and developing nations, to identify the bus transit service parameters that affect users' perceived service quality; however, little research exists that establishes LOS thresholds for bus transit, based on user perception. This paper reviews the concept of LOS, describes the importance of user perception in assessment of service quality and identifies the need to establish LOS thresholds for bus transit from user perception for developing countries.     

Quantitative analysis of passenger and baggage security screening at airports

The terrorist attacks in the United States in 2001 opened a new era in air transportation. The realization that civil aircraft can be used as powerful weapons of mass destruction by a small group of people has drastically increased the need for security screening procedures to protect civil flights. Serving as the interface between the air and land transportation modes, airports have become the main focus in the implementation of those procedures. The need to more thoroughly screen passengers and baggage, and the consequent increase in processing time, has created the need for more space for security checkpoints and baggage screening inside passenger terminal buildings—space that is costly and very difficult to find in existing buildings. This paper evaluates the impact those measures have had on the planning and operation of airport passenger terminals. Quantification of those impacts is performed with the use of discrete‐event simulation and spreadsheet models.     

Modelling the dynamics of bus use in a changing travel environment using panel data

Panel data offers the potential to represent the influence on travel choices of changing circumstances, past history and persistent individual differences (unobserved heterogeneity). A four-wave panel survey collected data on the travel choices of residents before and after the introduction of a new bus rapid transit service. The data shows gradual changes to bus use over the four waves, implying time was required for residents to become aware of the new service and to adapt to it. Ordered response models are estimated for bus use over the survey period. The results show that the influence of level of service (LOS) is underestimated if unobserved heterogeneity is not taken into account. The delayed response to the new service is able to be well represented by including LOS as a lagged variable. Current bus use is found to be conditioned on past bus use, but with additional influence of lagged LOS and unobserved heterogeneity. It is shown how different model specifications generate different evolution patterns with the most realistic predictions arising from a model which takes into account lagged responses to change in LOS and unobserved heterogeneity. The paper demonstrates the feasibility of developing panel data models that can be applied to forecasting the effect of interventions in the travel environment. Longer panels—encompassing periods of both stability and change—are required to support future efforts at modelling travel choice dynamics.     

The econometric estimation of airports’ cost function

The econometric estimation of cost functions has been proposed in the literature as a suitable approach in order to obtain estimations of marginal costs, efficiency levels and scale elasticities for transport industries. However, regarding the airport industry, no significant attention has been paid in developing an airport-specific estimation methodology rather than adapting the procedures applied to other industries. The lack of comparable airport data is one of the causes which could explain the scarcity of this literature in the past, as well as the use of very limited approaches to explain airport technology. This paper tries to overcome these limitations by developing an airport-specific methodology to estimate a multi-output long-run cost function using an unbalanced pooled database on 161 airports worldwide. The specification of hedonically-adjusted aircraft operations, domestic and international passengers, cargo and commercial revenues in the output vector, as well as the calculation of input prices are discussed. Both technical and allocative inefficiencies are specified in the model using a Stochastic Frontier method that has been estimated through Bayesian Inference and Markov Chain Monte Carlo methods.     

Design of an expert system for aircraft gate assignment

The task of assigning arriving flights at an airport to the available gates is a key activity in airline station operations. With the development of large connecting hub operations, and the resulting volumes of passengers and baggage transferring between flights, the complexity of the task and the number of factors to be considered have increased significantly. Traditional approaches utilizing classical operations research techniques have difficulty with uncertain information and multiple performance criteria, and do not adapt well to the needs of real-time operations support. As a result, several airlines have been exploring the use of expert systems for operational control of ramp activity.This paper discusses the factors that arise in deciding how to allocate flights to gates, and describes the knowledge base structure, data requirements and inference process of an expert system that would recommend gate allocation decisions to ramp control personnel, taking into account the constraints imposed by the available facilities and personnel to handle the aircraft, and the consequences on downstream operations of particular assignment decisions. The paper describes how these concepts have been implemented in a prototype expert system that has been designed to address a restricted set of gate assignment issues within a framework that could be extended to consider a broader range of factors. The operation of the expert system is illustrated through a case study application to a typical flight schedule at a major hub airport.     

Do social norms regarding carbon offsetting affect individual preferences towards this policy? Results from a stated choice experiment

This study investigates the idea that people’s willingness to offset flight-related carbon emissions is a function of the collective participation rate, which can be regarded as a social norm, towards carbon offsetting. Additionally, we reveal people’s preferences toward two other environmental policies; a baggage allowance and airline eco-efficiency index. A discrete choice experiment is designed and administrated among a sample of air travelers. The results indicate that carbon offsetting generates utility, with people gaining more utility when the collective participation rate is high. Additionally, it was found that the baggage allowance and the eco-efficiency index strongly influenced respondents’ airline choices. People also became more sensitivity towards a baggage allowance and the eco-efficiency label, when the collective offsetting rate was high.     

Coordinated online in-vehicle routing balancing user optimality and system optimality through information perturbation

The inconsistence between system optimality and user optimality represents one of the key difficulties on network traffic congestion control. The advanced connected vehicle systems, enabling smart vehicles to possess/exchange real-time information and conduct portable computation, provide new opportunities to address this challenge. Motivated by this view, this study proposes a coordinated online in-vehicle routing mechanism with intentional information provision perturbation (CRM-IP), which seeks to shape individual vehicles online routing decisions so that user optimality and system optimality are balanced, by exploiting bounded rationality of the users. The proposed CRM-IP is modeled as a pure strategy atomic routing game, and implemented by a sequentially updating distributed algorithm. The mathematical analysis is conducted to quantify the absolute gain of system optimality corresponding to the loss of user optimality resulting from a given level of the information perturbation in the worst case so that the efficiency of the information perturbation can be evaluated. Furthermore, numerical experiments conducted based on City of Sioux Falls network investigate the average effects of the CRM-IP on system optimality and user optimality under various network traffic conditions, comparing to the CRM developed by Du et al. (in press). The results indicate that the improvement of system optimality and the reduction of individual vehicles’ travel time from the CRM is more significant when the network traffic is under an mild congestion state, such as under the levels of service (LOS’s) C, D, and E, rather than under extremely sparse or congested states, such as under LOS’s A and B, or F. Moreover, higher level of information perturbation benefits system optimality more, but the marginal effect decreases after the perturbation reaching certain level, such as $\lambda =0.1$ in this case study. In addition, a portion of vehicles may sacrifice user optimality due to the information perturbation, but the extent of the sacrifice is not significant, even though it increases with the information perturbation level. Hence, a small information perturbation is recommended to achieve an efficient network traffic control through the CRM-IP. Overall, this study proposes the CRM-IP as an efficient routing mechanism, which has a great potential to guide the routing decisions of individual vehicles so that their collective behavior improve network performance in both system optimality and user optimality.     

A G/G(n)/C/C state‐dependent simulation model for metro station corridor width design

Metro station corridor and passengers are described as a G/G(n)/C/C state‐dependent queuing system with a general random arrival interval G and a general random and state‐dependent service time G(n) to offset the shortcomings in existing design methods. The corresponding G/G(n)/C/C state‐dependent discrete event simulation model is developed, and its high‐fidelity is tested. Then the optimization algorithm based on the simulation model is designed to determine corridor width. The proposed simulation optimization method and the existing analytical optimization methods, based on M/G(n)/C/C and D/D/1/C queuing models, are applied to design corridor width in a numerical example of 48 combinations of passenger flow rates and level of service (LOS). The designed corridor widths are tested in a micro‐simulation model, and the performance measure is compared. The result shows that the corridor widths obtained by the new method are 0.357 m (7.4%) larger than that of the other two methods on average; the area per passenger of the new method increases 10.53% and 11.63%, respectively, compared with that of the other two methods; the widths designed by the new method satisfy the requirement of LOS under various passenger flows, whereas 93% of the corridor widths obtained by the other two methods fail to meet the requirement of LOS, and the corridor widths designed by the new method have high elasticity coefficients of LOS‐width. Copyright © 2015 John Wiley & Sons, Ltd.     

Effects of noise exposure of other people on aircraft noise tolerability using a reference point approach

Reactions to aircraft noise resulting from an airport development vary considerably among individuals. This paper examines whether the noise level tolerated by individuals is affected when they compare their own situation to the situations of other people who are more severely affected by the noise. We modeled the individual noise tolerability by adopting the reference point concept and the value function of prospect theory. A questionnaire assessed different levels of noise-affected zones at a hypothetical airport. Individual noise tolerable level was measured by a prerecorded aircraft noise presented via headphones. Decision-making associated with the reported satisfaction level regarding the changes in operational flight frequency settings at the airport. An interview survey was conducted with residents near Manila airport in the Philippines. We applied genetic algorithm to jointly estimate the parameters for noise tolerability model and the value function. Results showed that individuals tolerated more overhead flights when they considered the situations of other people worse affected by the noise than they were. The tendency of noise tolerability increased with the severity of noise exposure situations of other people, but lower reactions to noise escalation. We also observed diminishing sensitivity to changes in noise relative to the noise tolerable level. The aircraft noise tolerability and the consideration of noise exposure situations of other people appeared to be a vital aspect to be considered in airport noise management and policy.     

The effects of non-optimal pricing and investment policies for transportation facilities

A simulation model was used to show the impacts of non-optimal pricing and investment timing policies for a major airport and an urban expressway. It was found that: the losses of economic surplus due to non-optimal pricing and investment policies were relatively small (less than 1% of the net present value of economic surplus for optimal pricing and investment), that marginal cost pricing covers the capital cost of all but the first increment of capacity, that higher user fees will permit the facilities to break even with relatively small losses of economic surplus, that marginal cost pricing has some effect relative to existing pricing policies in delaying the dates new capacity is required and achieving better capacity utilization, and that the shape of the cost function has a substantial impact on the amount of capacity required.     

An introduction to airport APM systems

The purpose of this paper is to provide an introduction to the nature and purpose of airport automated people mover (APM) systems. Our objective is to provide a convenient research tool for persons seeking an introduction to the airport APM industry. Included are illustrations of typical system designs; a listing of existing airport APM systems, including a tabular presentation of selected data; an organization and discussion of the history and evolution of the existing systems; and a status report on current developments in the APM industry.     

Analyzing commuter train user behavior: a decision framework for access mode and station choice

The purpose of the current research effort is to develop a framework for a better understanding of commuter train users’ access mode and station choice behavior. Typically, access mode and station choice for commuter train users is modeled as a hierarchical choice with access mode being considered as the first choice in the sequence. The current study proposes a latent segmentation based approach to relax the hierarchy. In particular, this innovative approach simultaneously considers two segments of station and access mode choice behavior: Segment 1—station first and access mode second and Segment 2—access mode first and station second. The allocation to the two segments is achieved through a latent segmentation approach that determines the probability of assigning the individual to either of these segments as a function of socio-demographic variables, level of service (LOS) parameters, trip characteristics, land-use and built environment factors, and station characteristics. The proposed latent segment model is estimated using data from an on-board survey conducted by the Agence Métropolitaine de Transport for commuter train users in Montreal region. The model is employed to investigate the role of socio-demographic variables, LOS parameters, trip characteristics, land-use and built environment factors, and station characteristics on commuter train user behavior. The results indicate that as the distance from the station by active forms of transportation increases, individuals are more likely to select a station first. Young persons, females, car owners, and individuals leaving before 7:30 a.m. have an increased propensity to drive to the commuter train station. The station model indicates that travel time has a significant negative impact on station choice, whereas, presence of parking and increased train frequency encourages use of the stations.     

Estimation of airport noise impacts on public health. A case study of İzmir Adnan Menderes Airport

The air transport industry is showing rapid growth in line with the call for meeting the requirements of a rising population. Noise mapping is more useful than surveys and measurements to estimate the effects of noise on public health. In this paper, noise levels for the day, evening and night time slices around İzmir Adnan Menderes Airport were calculated by use of the SoundPLAN 7.2 software according to the European Noise Directive, and the “ECAC Doc. 29-Interim” method was applied for the computation of the aircraft noise. Air traffic data of year 2012, technical information about the airport and geographical data including the layers of elevation, residential buildings, auxiliary buildings, hospitals and schools were used as the main inputs for the model developed in the study. The model was found to perform well for the areas closer to the airport. The results of the study suggested that the area at the north side of the airport, where the city center of İzmir is located, is more affected than other areas. The threshold value of 55 dB(A) was found to be exceeded in 0.3% of the land area covered by İzmir City center during the time slice “day”. The results showed that about 2% of the resident population was exposed to noise levels of 55 dB(A) or higher during day-time in İzmir. In addition, it was understood that the number of people who are potentially exposed to high noise levels and threatened by several illness such as hypertension and sleep disturbances is significant in the surrounding area of the airport. It is thought to be important for airport operators to manage the airport capacity based on the flight schedules in order to control the noise exposure level around the airport.     

Control strategies for departure process delays at airport passenger terminals

This paper explores the characteristics of process delays at airport passenger terminals and establishes a queuing model for both passengers and baggage served by different connecting type facilities. The impact of delay propagation on other processes and flights is investigated using an analytical approach. In addition, the extra costs incurred on passengers, process operators, and airlines are examined using the delay cost functions. To reduce the impact of process delays, various delay-controlled strategies are proposed, such as setting scheduled times for completion of a process, increasing the number of service counters, and priority service for emergent flights. Taoyuan International Airport in Taiwan is used as a case study when facing special events. Results showed that the model can effectively and efficiently estimate delay propagation and its costs. In addition, processes that are not consecutive allow more buffer time between different operations, which helps ease propagation of delays caused by previous services.     

Light Rail Rapid Transit systems for more sustainable ground accessibility of airports

This paper investigates the potential of Light Rail Rapid Transit (LRRT) to mitigate the environmental and social burden of ground access systems of an airport. This implies, on the one hand, LRRT's capability in mitigating externalities in terms of noise, air pollution/climate change, traffic incidents/accidents and congestion of airport ground access systems and, on the other, the provision of sufficient capacity to accommodate generally increasing volumes of both air passenger and airport employee demand by connecting the airport to its core catchment area. A methodology for assessing the capability of LRRT operating as an airport ground access system is developed. This methodology consists of models to analyze and predict demand and capacity for an LRRT system and models to quantify the externalities of particular airport ground access systems as well as assessing their prospective savings thanks to the introduction of an LRRT system. The methodology is applied to a large European airport – Amsterdam Schiphol (the Netherlands) – using a ‘what-if?’ scenario approach.     

Measuring the equity effects of a carbon charge on car commuters: A case study of Manchester Airport

This papers attempts to quantify the equity effect of a hypothesized economic instrument, a carbon charge on car commuters, for reducing carbon dioxide emissions produced by commuters on airport surface access. Manchester Airport is taken as a case study using staff Survey data from 2008 and 2010. Consumer welfare change is analysed for measuring the equity effects of carbon charge by user group, which considers the changes of travel mode choice, the carbon dioxide emissions reduction, the revenue from a carbon charge and how it is distributed. First, the individual carbon footprint in terms of gram passenger kilometre, and the damage cost of carbon by commuters on airport surface access are estimated. Next, the impact of carbon charge on travel behaviour is investigated by the nested logit model. Finally, the net effect of carbon charges is assessed by travel mode user, gender, job type, and age group. The results show some impacts of the carbon charge on car users and carbon reduction, and the positive effects on lower income group and less carbon commuters. The quantified results provide the evidences for the mitigation policies to combine monetary incentives with disincentives for travel behaviour change, and demonstrate the different equity effects among commuter groups.     

A travel time reliability model of urban expressways with varying levels of service

Urban expressways usually experience several levels of service (LOS) because of the stop-and-go traffic flow caused by congestion. Moreover, multiple shock waves generate at different LOS interfaces. The dynamic of shock waves strongly influences the travel time reliability (TTR) of urban expressways. This study proposes a path TTR model that considers the dynamic of shock waves by using probability-based method to characterize the TTR of urban expressways with shock waves. Two model parameters are estimated, namely distribution of travel time (TT) per unit distance and travel distances in different LOS segments. Generalized extreme value distribution and generalized Pareto distribution are derived as distributions of TT per unit distance for six different LOS. Distribution parameters are estimated by using historical floating car data. Travel distances in different LOS segments are calculated based on shock wave theory. The range of TT along the path, which can help drivers arrange their trips, can be obtained from the TTR model. Finally, comparison is made among the proposed TTR model, generalized Pareto contrast model, which does not consider different LOS or existence of shock waves, and normal contrast model, which assumes TT per unit distance as normal distribution without considering shock wave. Results show that the proposed model achieves higher prediction accuracy and reduces the prediction range of TT. The conclusions can be further extended to TT prediction and assessment of measures to improve reliability of TT in a network.     

枢纽机场航线网络优化研究

枢纽机场航线网络优化主要解决由于航线网络结构与功能定位不匹配而导致的机场连通性低、航线网络同质化竞争严重、运行效率低下的问题。通过改进引力模型对城市对间的客流量进行预测,以此为预测的客流量为依据之一,以提高机场连通性为目的,构建航线网络优化模型,并进行求解。实现提高枢纽机场连通性、构建符合功能定位的层级网络的目标。并以位于我国中部,具有"连接南北,贯穿东西"地理优势的西安咸阳国际机场为例进行分析。由于国际航线受客观因素较多,本文主要研究国内客运航线,国际及货运不在本文研究之列。     

Algorithms for logit-based stochastic user equilibrium assignment

The paper proposes an efficient algorithm for determining the stochastic user equilibrium solution for logit-based loading. The commonly used Method of Successive Averages typically has a very slow convergence rate. The new algorithm described here uses Williams’ result [ Williams, (1977) On the formation of travel demand models and economic evaluation measures of user benefit. Environment and Planning 9A(3), 285–344] which enables the expected value of the perceived travel costs S_rs to be readily calculated for any flow vector x. This enables the value of the Sheffi and Powell, 1982 objective function [Sheffi, Y. and Powell, W. B. (1982) An algorithm for the equilibrium assignment problem with random link times. Networks 12(2), 191–207], and its gradient in any specified search direction, to be calculated. It is then shown how, at each iteration, an optimal step length along the search direction can be easily estimated, rather than using the pre-set step lengths, thus giving much faster convergence. The basic algorithm uses the standard search direction (towards the auxiliary solution). In addition the performance of two further versions of the algorithm are investigated, both of which use an optimal step length but alternative search directions, based on the Davidon–Fletcher–Powell function minimisation method. The first is an unconstrained and the second a constrained version. Comparisons are made of all three versions of the algorithm, using a number of test networks ranging from a simple three-link network to one with almost 3000 links. It is found that for all but the smallest network the version using the standard search direction gives the fastest rate of convergence. Extensions to allow for multiple user classes and elastic demand are also possible.