What influences satisfaction and loyalty in public transport? A review of the literature

Public transport ridership retention is a challenge for many cities. To develop comprehensive strategies aimed at retaining riders, it is necessary to understand the aspects of public transport that influence users to become loyal to the system. This paper analyses relevant literature regarding the causes of satisfaction and loyalty in public transport. We find that the service factors most associated with satisfaction are on-board cleanliness and comfort, courteous and helpful behaviour from operators, safety, as well as punctuality and frequency of service. On the other hand, loyalty is associated with users’ perceptions of value-for-money, on-board safety and cleanliness, interactions with personnel and the image and commitment to public transport that users feels. Furthermore, the results elucidate that the concept of loyalty is best defined based on users’ intentions to continue using the service, their willingness to recommend it to others, their overall satisfaction, but also and most importantly, their image of and involvement with public transport. Public transport users who have a positive image of the agency and consider public transport an integral component of city life are more likely to demonstrate loyalty and act like ambassadors for public transport agencies.     

Promoting Cycling for Transport: Research Needs and Challenges

Abstract

Near future travel-time information is one of the most critical factors that travellers consider before making trip decisions. In efforts to provide more reliable future travel-time estimations, transportation engineers have examined various techniques developed in the last three decades. However, there have not been sufficiently systematic and through reviews so far. In order to effectively support various transportation strategies and applications including Intelligent Transportation Systems (ITS), it is necessary to apply appropriate forecasting methods for matching circumstances in a timely manner. This paper conducts a comprehensive review study focusing on literatures, including modern techniques proposed recently, related to travel time and traffic condition predictions that are based on ‘data-driven' approaches. Based on the underlying mechanisms and theoretical principles, different approaches are categorized as parametric (linear regression and time series) and non-parametric approaches (artificial intelligence and pattern searching). Then, the approaches are analysed for their strengths, potential weaknesses, and performances from five main perspectives that are prediction range, accuracy, efficiency, applicability, and robustness.     

An Institutional Analysis of Coordination in Liberalized Port-related Railway Chains: An Application to the Port of Rotterdam

Abstract

The European railway market has gone through a period of liberalization over the last two decades. The liberalization of the railway market has also affected port-related railway transport. Efficient port-related transport chains are key in the competition among ports, however providing this efficiency is to a large extent a coordination challenge. Many forms of coordination are needed to ensure that the railway chain operates efficiently, including the bundling of cargo, and good organization between railway companies, terminal operators and the infrastructure managers to realize an efficient use of assets. From the literature, it appears that less attention has been paid to the economic organization of port-related railway transport in general, and specifically in the new liberalized institutional environment. The goal of this paper is to come up with a framework to better understand the issue of coordination in port-related railway chains in a liberalized institutional environment. This paper presents a conceptual framework rooted in Transaction Cost Economics (TCE). Based on an in-depth study into coordination in liberalized container railway market at the Port of Rotterdam, empirical illustrations are used to adjust the TCE approach toward a dynamic model influenced by Douglas North's theory on economic and institutional change. Empirics from the port of Rotterdam show that new players have entered the railway market and their role has changed. This paper shows that coordination of railway operations has become more complex after the regime change. From a port perspective, liberalization does not lead to an optimal allocation of resources in a process that is highly operationally interdependent. In the liberalized environment, coordination arrangements are necessary to enable efficient coordination of railway operations in Rotterdam.     

自行车通勤方式文献综述

无论对通勤者个人还是整个社会,自行车通勤方式要优于其他出行方式.尽管如此,很大一部分通勤者还是放弃了自行车方式.为巩固自行车通勤激励政策的理论基础,研究了影响人们选择自行车通勤方式的决定因素;由于许多自行车通勤者并不是每天都骑车上下班,所以也考虑了其日常出行方式选择情况,以使用频率表示.为明确上述决定因素对自行车通勤的...     

A framework for robustness analysis of road networks for short term variations in supply

There is a growing awareness that road networks, are becoming more and more vulnerable to unforeseen disturbances like incidents and that measures need to be taken in order to make road networks more robust. In order to do this the following questions need to be addressed: How is robustness defined? Against which disturbances should the network be made robust? Which factors determine the robustness of a road network? What is the relationship between robustness, travel times and travel time reliability? Which indicators can be used to quantify robustness? How can these indicators be computed? This paper addresses these questions by developing a consistent framework for robustness in which a definition, terms related to robustness, indicators and an evaluation method are included. By doing this, policy makers and transportation analyst are offered a framework to discuss issues that are related to road network robustness and vulnerability which goes beyond the disconnected definitions, indicators and evaluation methods used so far in literature. Furthermore, the evaluation method that is presented for evaluating the robustness of the road network against short term variations in supply (like incidents) contributes to the problem of designing robust road networks because it has a relatively short computation time and it takes spillback effects and alternative routes into account.     

Dynamic threshold policy for delaying and breaking commitments in transportation auctions

In this paper we consider a transportation procurement auction consisting of shippers and carriers. Shippers offer time sensitive pickup and delivery jobs and carriers bid on these jobs. We focus on revenue maximizing strategies for the shippers in sequential auctions. For this purpose we propose two strategies, namely delaying and breaking commitments. The idea of delaying commitments is that a shipper will not agree with the best bid whenever it is above a certain reserve price. The idea of breaking commitments is that the shipper allows the carriers to break commitments against certain penalties. We evaluate the benefits of both strategies with simulation. In addition, we provide insight into the distribution of the lowest bid which is estimated by the shippers.     

Perception bias in route choice

Travel time is probably one of the most studied attributes in route choice. Recently, perception of travel time received more attention as several studies have shown its importance in explaining route choice behavior. In particular, travel time estimates by travelers appear to be biased against non-chosen options even if these are faster. In this paper, we study travel time perception and route choice of routes with different degrees of road hierarchy and directness. In the Dutch city of Enschede, respondents were asked to choose a route and provide their estimated travel times for both the preferred and alternative routes. These travel times were then compared with actual travel times. Results from previous studies were confirmed and expanded. The shortest time route was chosen in 41 % of the cases while the perceived shortest time route was chosen by almost 80 % of the respondents. Respondents overestimated travel time in general but overestimated the travel time of non-chosen routes more than the travel time of chosen routes. Perception of travel time depends on road hierarchy and route directness, as more direct routes and routes higher up in the hierarchy were perceived as being relatively fast. In addition, there is evidence that these attributes also influence route choice independently of perceived travel time. Finally, travel time perceptions appear to be most strongly biased against non-chosen options when respondents were familiar with the route or indicated a clear preference for the chosen routes. This result indicates that behavior will be more difficult to change for the regular travelers.     

How much noise reduction at airports?

Airport noise nuisance is a negative externality especially when it occurring near urban areas. Like all externalities, noise nuisance may be a reason for government intervention. When intervening, governments should set quantitative policy targets with care. In practice, this issue is generally neglected. This line of research sets the first step towards determining optimal policy targets in the case of noise nuisance near airports, more specifically in the case of Amsterdam Airport. We use hedonic pricing to establish the benefits of noise reduction. Furthermore, we develop a bottom-up cost function to analyze the costs of reducing noise for airlines. We then equate marginal costs and benefits to establish the optimal level of noise reduction, which appears to be 3 dB in the case of Amsterdam Airport. Welfare increasing measures include alternative approach procedures, regional substitution of planes within existing fleets and early depreciation of noisy planes increase welfare. Reducing the number of flights has a negative effect on net welfare.