What influences satisfaction and loyalty in public transport? A review of the literature

Public transport ridership retention is a challenge for many cities. To develop comprehensive strategies aimed at retaining riders, it is necessary to understand the aspects of public transport that influence users to become loyal to the system. This paper analyses relevant literature regarding the causes of satisfaction and loyalty in public transport. We find that the service factors most associated with satisfaction are on-board cleanliness and comfort, courteous and helpful behaviour from operators, safety, as well as punctuality and frequency of service. On the other hand, loyalty is associated with users’ perceptions of value-for-money, on-board safety and cleanliness, interactions with personnel and the image and commitment to public transport that users feels. Furthermore, the results elucidate that the concept of loyalty is best defined based on users’ intentions to continue using the service, their willingness to recommend it to others, their overall satisfaction, but also and most importantly, their image of and involvement with public transport. Public transport users who have a positive image of the agency and consider public transport an integral component of city life are more likely to demonstrate loyalty and act like ambassadors for public transport agencies.     

Travel plans for new developments: a global review

A travel plan is a mechanism for delivering a package of transport measures at a site to manage car use and encourage the use of more sustainable forms of transport. In recent years, travel plans have been required for new infill and greenfield developments through the land-use planning and approvals process, predominantly in the United Kingdom, the United States, continental Europe and Australia. This paper contributes to the literature by providing a global review of travel plans for new developments. The results show that while travel plans for new developments share a common set of elements with those for pre-existing sites, differences within each element are notable, particularly in the types of travel plan measures adopted, processes for managing the travel plan, and approaches to monitoring and review. Results of previous evaluations have varied considerably, although most have reported a reduction in car driver trips of 10–20 percentage points. Despite this, most evaluations lack rigour, with a paucity of robust evidence. Key success factors identified by the literature, such as the provision of an explicit policy supporting the role of travel plans, should be embedded within the travel planning process where possible to ensure best outcomes for new developments.     

Influence of 3D printing on transport: a theory and experts judgment based conceptual model

Consumer 3D printing is on the rise and has the potential to significantly change the transport and logistics sector. Current literature on 3D printing and transport studies does not provide a systematic model of the impact of 3D printing on transport and related (policy relevant) areas, such as traffic safety, location decisions, accessibility and environmental effects. Based on a literature review and two rounds of expert consultation, we propose and refine a conceptual model as a way to approach this gap in the literature. The expert consultation yields that the conceptual model comprises the relevant and important elements for assessing the impact of 3D printing on transport and transport-related challenges. Location, needs and transport resistance are important: (a) city-level hubs are the most likely locations for 3D printers because they can coordinate material flows and gather expertise; (b) mass-individualisation and personification dictates the needs for 3D printers; (c) distribution networks will be organised more efficiently, less empty vehicles, but raw materials still need shipping. However, experts’ opinions diverged on the impact of 3D printing on transport volumes and environmental impacts.     

Exploring the conditions for inclusive port development: the case of Indonesia

Governments around the world are adopting inclusive growth agendas. The ambition to align economic growth ambitions with broader-based social benefits is increasingly embraced by corporations to limit the ‘negative externalities’ and enhance the ‘positive externalities’ of their operations. Therefore, micro-level corporate strategies and macro-level national ambitions meet at the meso-level of networks and clusters. This requires societal spheres to collaborate and search for alternative governance constellations. In this discourse, port development is only recently receiving attention. In March 2018, ports around the world signed the World Ports Sustainability Program declaration, which aims to contribute to the sustainable development goals (SDGs), whilst a number of national port (master) plans have started to include social along with environmental standards. Extant studies on partnering and stakeholder inclusion in port development are proliferating but are primarily aimed at environmental rather than social (inclusion) issues. This paper adopts an exploratory research design to consider conditions for inclusive port development. A novel taxonomy considers port development as a driver for inclusive growth, where partnerships are the missing link between micro-level business strategies and macro-level effects in the port region and economy at large. This paper shows the first findings and delineates areas for further research.     

Travelers’ compliance with social routing advice: evidence from SP and RP experiments

Transportation - This study examines to what extent travel information can be used to direct travelers to system-optimal routes that may be sub-optimal for them personally, but contribute to...     

Can passenger flow distribution be estimated solely based on network properties in public transport systems?

Transportation - We present a pioneering investigation into the relation between passenger flow distribution and network properties in public transport systems. The methodology is designed in a...     

Carsharing: the impact of system characteristics on its potential to replace private car trips and reduce car ownership

Transportation - This paper aims to explore the potential of carsharing in replacing private car trips and reducing car ownership and how this is affected by its attributes. To that affect, a...     

What are the determinants of the willingness to share rides in pooled on-demand services?

Transportation - Simulation studies suggest that pooled on-demand services (also referred to as Demand Responsive Transport, ridesharing, shared ride-hailing or shared ridesourcing services) have...     

The effects of highway development on housing prices

The purpose of this research is to estimate the effects of highway development projects on the price of housing. Transportation development projects, highways in particular, improve a certain area’s accessibility but also increase its levels of exposure to traffic intensity and noise pollution. These externalities are evaluated by homeowners and residents and are reflected in the price of housing. In this paper, we use several repeat sales model specifications, including difference-in-differences estimators, and control for neighborhood effects to examine housing price trends in the municipalities around two newly developed highways in the Netherlands. The results of the research demonstrate that changes in accessibility result in a significant positive effect on the price of housing in nearby municipalities, but that increased noise pollution and traffic intensity levels result in a decrease in prices. The findings also confirm that combining the total effects of all externalities, the effect of highway development on the price of housing is generally positive, and this effect is salient even before the project is completed due to public anticipation effects.     

软基处理新方法--IFCO强制固结法及其固结度求解

针对IFCO强制固结法，基于对砂墙地基应力状态的分析，建立其固结度的解答方法。在此基础上，探讨砂墙的涂抹作用和土体的双向渗流对地基固结效果的影响，以期对工程实践有指导意义。