Delivering Value for Money to Government through Efficient and Effective Public Transit Service Continuity: Some Thoughts

Abstract

This paper documents some thoughts on the reform agenda in public transit that is occurring throughout the world. The specific focus is on a growing commitment to competitive regulation through competitive tendering, and the efforts by a few governments (notably in Australia) to take control of the tangible assets used by private operators as a mechanism to exercise the opportunity, if so taken, to put services out to competitive tender. The paper reviews the theoretical arguments and empirical evidence on contracting regimes and asset ownership, and the role that government and the operator might play in a setting in which building trusting and collaborative partnerships has merit in delivering services that are in the main funded from the public purse.     

Exposure of urban populations to road traffic noise in Hong Kong

This article examines the exposure of Hong Kong’s population to road traffic noise and whether there is class-biased inequality in this. The socio-economic characteristics of residents of public and private building are taken from census data and the noise exposure levels from 3-D noise mapping. Using decile plots and binary logistic regression analysis, we find that in general the socially deprived groups tend to live in building groups exposed to higher noise levels. This is particularly pronounced in private housing estates where older, less educated, those engaged in craftsman and elementary jobs, and non-owners of their dwellings are exposing to higher levels of traffic noise. Inequality is less conspicuous in public housing estates.     

Development of a Model for Enhancing Justice in MPA Designation and Zoning and its Application to Taiwan’s South Penghu Marine National Park

Abstract

Multi-purpose marine protected areas (MPAs) are prevalent world-wide as institutional mechanisms deployed in the marine environment to manage multiple uses, conserve resources and protect ecosystems. Yet some people may experience disadvantage following the implementation of new MPAs. One understudied aspect of MPAs is the distribution of advantages and disadvantages and how best to address the “justice” concerns that they raise. This article identifies a framework of principles, methods and tools to address these concerns. It devises a “MPA justice model” and demonstrates its applicability to a Taiwanese case study. In 2014, Taiwan proclaimed its first multiple-purpose MPA, the South Penghu Marine National Park and the case study shows ways that the MPA’s socio-economic sustainability could have been better accomplished. The article focuses on future MPA establishment that incorporates distributional fairness and procedural legitimacy into MPA site designation and zoning design - but might also be adapted to use retrospectively in MPA review processes.     

Optimizing sustainable feeder bus operation considering realistic networks and heterogeneous demand

A mathematical model is developed to optimize social and fiscal sustainable operation of a feeder bus system considering realistic network and heterogeneous demand. The objective total profit is a nonlinear, mixed integer function, which is maximized by optimizing the number of stops, headway, and fare. The stops are located which maximize the ridership. The demand elasticity for the bus service is dependent on passengers' access distance, wait time, in‐vehicle time, and fare. An optimization algorithm is developed to search for the optimal solution that maximizes the profit. The modeling approach is applied to planning a bus transit system within Woodbridge, New Jersey. Copyright © 2011 John Wiley & Sons, Ltd.     

Relationships among service quality,corporate image,customer satisfaction,and behavioral intention for the elderly in high speed rail services

Since the Taiwan High Speed Rail operations, Taiwan's transportation market entered into a new era. Because of its competitive service of speed, convenience, environmental concerns and comfort, the High Speed Rail has not only made significant changes but has played a significant role in Taiwan's transportation. However, Taiwan now is an aging society. Due to the physical constraints among the elderly, demands to redesign the traffic system and maintain transportation safety are essential considerations. In the current market, Taiwan's transportation construction is facing fewer barriers; however, it must still improve, especially considering the health of the elderly. Thus, this study investigates elderly passengers' demands and further examined the relationships among service quality, corporate image, customer satisfaction, and behavioral intention. According to empirical analytical results based on structural equation modeling (N = 341), satisfaction directly affected travel behaviors, while service quality and corporate image played indirect roles. In addition, service quality plays a significant role on the effect of satisfaction. This study provides empirical evidence to indicate the quality of the accessible environment affects not only the effectiveness and efficiency of service quality, but also, the corporate image. The results provide valuable references for critically managing the elderly's usage of the high speed rail transportation service. Copyright © 2011 John Wiley & Sons, Ltd.     

Characteristics of speed dispersion and its relationship to fundamental traffic flow parameters

Speed dispersion is essential for transportation research but inaccessible to certain sensors that simply record density, mean speed, and/or flow. An alternative is to relate speed dispersion with these available parameters. This paper is compiled from nearly a quarter million observations on an urban freeway and a resulting data-set with two speed dispersion measures and the three fundamental parameters. Data are examined individually by lane and aggregately by direction. The first dispersion measure, coefficient of variation of speed, is found to be exponential with density, negative exponential with mean speed, and two-phase linear to flow. These empirical relationships are proven to be general for a variety of coefficient ranges under the above function forms. The second measure, standard deviation of speed, does not present any simple relationships to the fundamental parameters, and its maximum occurs at around a half to two-thirds of the free flow speed. Speed dispersion may be significantly different by lane.     

Passengers’ Perceived Service Quality of City Buses in Taipei: Scale Development and Measurement

Abstract

To understand fully passengers’ perceptions and expectations of the bus service quality in Taipei, business managers and governmental agencies must seek a proper scale that can reflect passengers’ opinions accurately. This study develops and tests a service quality scale designed for a city bus transit system in Taipei. Churchill’s paradigm and a focus group interview were combined into a multistage scale development procedure. Based on the procedure, Taipei city buses were selected as the example, for which a service quality scale was developed. The final scale contains four dimensions and 20 items. These four dimensions are ‘interaction with passengers’, ‘tangible service equipment’, ‘convenience of service’ and ‘operating management support’. Finally, the results of scale development and the managerial applications of the service quality scale for the city transit system are discussed.     

Evaluating Key Resources and Capabilities for Liner Shipping Services

Abstract

This paper empirically evaluates key resources and capabilities in the liner shipping context. Based on a factor analysis, three resource dimensions are identified: marine equipment, information equipment, and corporate image; whereas seven capability dimensions are identified: purchasing, operation, human resource management, customer service, information integration, pricing, and financial management. The findings suggest that operation capability is perceived as the most important dimension, followed by customer service, human resource management, information integration, pricing purchasing, and financial management. Results indicate that four dimensions are found that significantly differ between shipping companies and agencies: marine equipment, information equipment, operation, and information integration. The theoretical and managerial implications of the research findings are discussed.