Measuring quality of service in dial-a-ride operations: the case of a Canadian city

In many countries, dial-a-ride services are provided by public authorities to elderly and handicapped people who cannot use regular transit. Cost minimization is key to running these services, but one can observe a growing interest in quality measurement and improvement. A first step in improving quality is to define a quality measurement scale specific to dial-a-ride services. A second step is to incorporate quality measurements in mathematical models that serve as a basis for optimization algorithms. To this end, an extensive survey of dial-a-ride users was conducted in Longueuil, the largest suburb of Montreal, Canada. This paper describes the steps of the survey and presents its main conclusions: (1) 56 attributes were identified based on interviews, (2) the questionnaire developed has proved to be reliable and valid, (3) an exploratory factor analysis allowed us to determine 13 dimensions of quality in dial-a-ride services, (4) the most important criteria for users were identified, and (5) population segmenting variables by which subgroups of users can be categorized were also determined. Managerial implications of our results are also discussed.     

Traffic noise abatement: How different pavements, vehicle speeds and traffic densities affect annoyance levels

In this paper, annoyance ratings from traffic noise recorded on cobblestones, dense asphalt, and open asphalt rubber pavements are assessed with regard to car speeds and traffic densities. It was found that cobblestones pavements are the most annoying; also while open asphalt rubber pavement imposes less annoyance than dense asphalt it is not significantly different. Higher car speeds always lead to greater annoyance, as does higher traffic densities. LAeq and LAmax correlate well with annoyance, but loudness is the best predictor. Roughness and sharpness exhibit inconsistent interactions.     

Estimating the robustness of questionnaire results: lessons from a mixed-mode survey of expectations for tele-working and road-based business travel

The robustness of questionnaire results to various forms of bias are explored in the context of a dual-mode (web and hardcopy) survey of employers’ anticipations of levels of employee commuting and business travel activity under a range of future ICT scenarios. The questionnaire incorporated several innovative features which, together with the dual-mode format, allowed an unusually wide range of analyses. For example: the robustness of respondents’ opinions was tested by examining the effect of incorporating alternative versions of a briefing text, one being very positive and one very negative, about the role of ICT; instrument bias was identified via detailed comparison of the results from the two versions of the questionnaire; and the impact of exogenous factors which are often ignored or taken as constant was assessed via special supplementary questions. Analysis showed that the robustness of opinions and expectations varied and was influenced by respondent characteristics, and that results from the two versions of the questionnaire differed significantly. It is concluded that opinions and expectations are less robust, and questionnaire results are more subject to bias and myopic interpretation, than is generally recognised and that web-based surveys seem particularly vulnerable to sampling bias. Methods are suggested for measuring robustness, for reducing bias and for validating and contextualising results. The use of contrasting briefing texts is recommended as a means of establishing the robustness of opinions and expectations while supplementary questions are recommended for validating and contextualising SP and SE exercises.

Comparative analysis of household car,motorcycle and bicycle ownership between Osaka metropolitan area,Japan and Kuala Lumpur,Malaysia

The interactions among different types of vehicle ownership including car, motorcycle and bicycle are examined by developing simultaneous vehicle ownership models in this study. Large scale person trip survey data for Osaka metropolitan area, Japan and Kuala Lumpur, Malaysia are used for empirical analysis. The results suggest that population density at residential area significantly and negatively affects car ownership for both areas, and that the effects are larger for Osaka metropolitan area than for Kuala Lumpur. Also, bicycle ownership becomes higher at higher population density area for Osaka area, while higher at lower population density area for Kuala Lumpur, which represents the different usage patterns of bicycle between the two areas.

Time taken for residents to adopt a new public transport service: examining heterogeneity through duration modelling

When a new public transport service is introduced it would be valuable for public authorities, financing organisations and transport operators to know how long it will take for people to start to use the service and what factors influence this. This paper presents results from research analysing the time taken for residents living close to a new guided bus service to start to use (or adopt) the service. Data was obtained from a sample of residents on whether they used the new service and the number of weeks after the service was introduced before they first used it. Duration modelling has been used to analyse how the likelihood of starting to use the new service changes over time (after the introduction of the service) and to examine what factors influence this. It is found that residents who have not used the new service are increasingly unlikely to use it as time passes. Those residents gaining greater accessibility benefits from the new service are found to be quicker to use the service, although the size of this effect is modest compared to that of other between-resident differences. Allowance for the possibility that there existed a proportion of the sample that would never use the new service was tested using a split population model (SPD) model. The SPD model indicates that 36% of residents will never use the new service and is informative in differentiating factors that influence whether Route 20 is used and when it is used.

Second best toll and capacity optimisation in networks: solution algorithm and policy implications

This paper looks at the first and second best jointly optimal toll and road capacity investment problems from both policy and technical oriented perspectives. On the technical side, the paper investigates the applicability of the constraint cutting algorithm for solving the second best problem under elastic demand which is formulated as a bilevel programming problem. The approach is shown to perform well despite several problems encountered by our previous work in Shepherd and Sumalee (Netw. Spat. Econ., 4(2): 161–179, 2004). The paper then applies the algorithm to a small sized network to investigate the policy implications of the first and second best cases. This policy analysis demonstrates that the joint first best structure is to invest in the most direct routes while reducing capacities elsewhere. Whilst unrealistic this acts as a useful benchmark. The results also show that certain second best policies can achieve a high proportion of the first best benefits while in general generating a revenue surplus. We also show that unless costs of capacity are known to be low then second best tolls will be affected and so should be analysed in conjunction with investments in the network.

Identifying optimal data aggregation interval sizes for link and corridor travel time estimation and forecasting

With the recent increase in the deployment of ITS technologies in urban areas throughout the world, traffic management centers have the ability to obtain and archive large amounts of data on the traffic system. These data can be used to estimate current conditions and predict future conditions on the roadway network. A general solution methodology for identifying the optimal aggregation interval sizes for four scenarios is proposed in this article: (1) link travel time estimation, (2) corridor/route travel time estimation, (3) link travel time forecasting, and (4) corridor/route travel time forecasting. The methodology explicitly considers traffic dynamics and frequency of observations. A formulation based on mean square error (MSE) is developed for each of the scenarios and interpreted from a traffic flow perspective. The methodology for estimating the optimal aggregation size is based on (1) the tradeoff between the estimated mean square error of prediction and the variance of the predictor, (2) the differences between estimation and forecasting, and (3) the direct consideration of the correlation between link travel time for corridor/route estimation and forecasting. The proposed methods are demonstrated using travel time data from Houston, Texas, that were collected as part of the automatic vehicle identification (AVI) system of the Houston Transtar system. It was found that the optimal aggregation size is a function of the application and traffic condition.

Regulation of the informal transport sector in Rio de Janeiro,Brazil: welfare impacts and policy analysis

In Brazil, the explosion of informal transport activity during the past decade has had profound effects on formal public transport systems and is a source of great controversy in the urban transportation sector. A variety of policies have been proposed to manage the growth of the sector. This study seeks to understand how proposed policies will impact the users of these systems. A corridor in Rio de Janeiro with substantial informal activity was used as a case study. Measures of welfare changes in a discrete choice framework were used to estimate proposed policies’ impacts on users. Eleven candidate policies were evaluated, ranging from the eradication of the informal modes and investment in formal modes, to the legalization of the informal modes. Benefits were compared with costs and the distribution of benefits across income classes was explored. Net benefits from some policies were found to be substantial. Legalizing the informal sector was found to benefit users slightly but further investments in the sector are probably inefficient. Users benefited most from improvements in formal mass transit modes, at roughly 100–200 dollars per commuter per year. Finally, policies to foster a competitive environment for the delivery of both informal and formal services were shown to benefit users about 100 dollars per commuter per year. Together, the regulation of the informal sector and investments in the formal sector serve to reinforce the movement towards competitive concessions for services and help reduce the impacts of cartelization and costly in-road competition.

Home-to-work commuting,urban form and potential energy savings: A local scale approach to regional statistics

The link between transport energy consumption and land use patterns has been the focus of a considerable amount of academic works over the past decades. While many empirical researches are backed up with solid statistical techniques, most of them do not fully consider the influence of scale underlying empirical quantitative investigations. Using fine-scale home-to-work commuting data for Wallonia (Belgium), this paper re-evaluates Breheny’s (1995) assertion that urban structure should hold the characteristics of major cities if substantial energy savings are to be achieved. A local scale approach highlights efficient settlements in terms of transport energy consumption not only within major towns, but also within remote rural areas. Furthermore, results suggest that influencing the urban form following local energy efficient examples rather than regional ones could also yield significant gains, without an extreme policy stance of re-urbanisation in major cities.