Public transport (PT) providers aim to offer services that meet users’ satisfaction, and for this, they can control some operational service attributes such as frequency, speed, crowdedness and reliability. Understanding how these objective attributes affect user satisfaction is essential to improve it cost-effectively, but these associations have not been examined enough in the PT literature. This study aims to unveil how key transit operational variables actually experienced by users affect their satisfaction. We analysed data derived from a multiannual consumer satisfaction survey for the Santiago de Chile Metro system; between January 2013 and June 2016 (n?=?41,993), where approximately 1000 questionnaires were completed each month. We also gained access to a set of operational variables managed by Metro for the same period, including more than 1.4 million records. With this unique dataset, we first developed a structural equation model (SEM) with users’ perceived attributes, finding that safety, ease of boarding, response to critical incidents (CI), the number and type of CI endured, and information, were the variables that mostly affected satisfaction. We also examined heterogeneity in transit satisfaction with SEM-MIMIC models, by characterising the user population through their trip and socioeconomic characteristics, finding a striking result: that as users age they are more satisfied with the system. Next, we assessed whether including operational service attributes, such as crowding levels, frequency, commercial speed and CI, added predictive power to the proposed model. We found that the number of CI, speed, frequency and crowdedness, plus their variability (measured through the coefficient of variation), affected transit satisfaction at significant levels. Including these objective service attributes provided more explanatory power to the SEM-MIMIC transit satisfaction models. Policy recommendations for improving satisfaction, derived from our results, are: to implement an automatic control system for the number of passengers on Metro platforms (as safety and ease of boarding are critical issues for passengers); and to deploy a comprehensive tactical plan to address CI: determine which happen more often, take actions to minimise them and provide better responsive actions.
We provide an in-depth theoretical discussion about the differences between individual-specific latent constructs (representing attitudes, for example, but also other characteristics such as values or personality traits) and alternative-specific latent constructs (that may represent perceptions) affecting the choice-making process of individuals; we also carry out an empirical exercise to analyze their effects. This discussion is of importance, as the majority of papers considering attitudinal latent variables just take these as attributes affecting directly the utility of a certain alternative, while systematic taste variations are rarely considered and perceptions are mostly ignored. The results of our case study show that perceptions may indeed affect the decision making process and that they are able to capture a significant part of the variability that is normally explained by alternative specific constants. Furthermore, our results indicate that attitudes may be a reason for systematic taste variations, and that a proper categorization of latent variables, in accordance with underlying theory, may outperform the customary assumption of linearity. 相似文献
This article presents a cooperative manoeuvre among three dual mode cars – vehicles equipped with sensors and actuators, and that can be driven either manually or autonomously. One vehicle is driven autonomously and the other two are driven manually. The main objective is to test two decision algorithms for priority conflict resolution at intersections so that a vehicle autonomously driven can take their own decision about crossing an intersection mingling with manually driven cars without the need for infrastructure modifications. To do this, the system needs the position, speeds, and turning intentions of the rest of the cars involved in the manoeuvre. This information is acquired via communications, but other methods are also viable, such as artificial vision. The idea of the experiments was to adjust the speed of the manually driven vehicles to force a situation where all three vehicles arrive at an intersection at the same time. 相似文献
This paper models strategic interactions between a road supplier, a provider of traffic information, and road users, with stochastic travel times. Using a game-theoretical analysis of suppliers’ pricing strategies, we assess the social welfare effects of traffic information under various ownership regimes. The results show that the distortive welfare effect of monopolistic information pricing appears relatively small. Collusion of the road operator and information provider yields higher social welfare than independent pricing by two firms. The intuition behind this result resembles that behind the welfare effects of double marginalization, but is not exactly the same, as traffic information is not strictly complementary to road use. 相似文献
The paper develops a forecasting model of emissions from traffic flows embracing the dynamics of driving behavior due to variations in payload. To measure of emissions at the level of individual vehicles under varying payloads a portable emission measurement system is used. This paper reports on a model based on data at the level of individual vehicles for a representative road trajectory. The model aggregates the data to the level of a homogeneous flow dependent of velocity and specific power, which is dependent on payload weight. We find a lean specification for the model that provides emission factors for CO2, NOx, HC, CO, and NO2. The results indicate that, in comparison with earlier models, NOx emissions in particular tend to be underestimated. 相似文献
A three-dimensional finite difference tidal model, including advective and diffusive transport of salinity, is used in the two-layer model for simulation of Rhine water outflow. Layer depths are adjusted in a way that no advective transports between upper and lower layer take place in case of sufficiently stable stratification.Model results show frontal eddy development related to (limited) growing internal waves in case of weak northeasterly to southeasterly winds. It is shown that baroclinically unstable conditions occur, related to vertical velocity shear, resulting in frontal meanders with wave lengths between 18 and 30 km. Satellite images of sea surface temperature show a comparable behaviour of the temperature front, which is strongly correlated with the salinity front of the Rhine plume. 相似文献
In the presence of biofilms, stainless steels(SS) exhibits an increase in corrosion potential, called ennoblement. In the present study, the corrosion potential(Ecorr) behavior of the duplex SS UNS S32760 was recorded simultaneously with the in situ marine biofilm formation in two areas at Arraial do Cabo,Southeastern Brazil. The biofilm at Forno Harbor(an anthropogenically disturbed area) was characterized by higher relative abundances of Bacteria at day 2, followed by diatoms(especially Navicula sp.) on day 10 and dinoflagellates on day 18,whereas no clear trend was recorded at Cabo Frio Island(an undisturbed area). The ennoblement of Ecorr values was site-dependent. In a complementary laboratory assay, biofilms were removed and the Ecorr values registered in sterile conditions for the subsequent 10 days and corroborated in situ results. Understanding biofilms and SS interactions has important implications for materials science and engineering decisions as well as helping to fill in important gaps in this knowledge. 相似文献