广西交通信息化建设业务需求探讨

交通信息化建设是以解决交通部门的管理需求和满足公众服务的要求为目的的。文章阐述了广西交通信息化建设的现状及存在的问题,探讨了信息化业务需求开发的意义和必要性,并提出了广西交通信息化业务需求开发的思路及建议。     

论企业服务质量

本文对企业提高服务质量的特性、特征进行了分析，提出了企业服务质量的测定和管理方法。     

Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands

During 10 years experience with competitive tendering of regional and local public transport in the Netherlands, national average trip satisfaction of passengers increased from 6.84 to 7.25 (+0.41). This is a remarkable improvement, but a closer look at the data reveals that also in regions without competitive tendering the improvement in satisfaction was substantial. The difference in the improvement for regions with and without tendering is only +0.06. Tendering led in the majority of concession areas to an improvement of average trip satisfaction, but in some 40% of the cases a deterioration was observed. A change of operator in general has a negative impact on satisfaction. We also find that the effect on satisfaction of early tendering is larger than of later tendering. This may well be the consequence of a shift in emphasis of authorities and operators from quality improvement to efficiency improvements. The model building and analysis is based on the comparison per year-pair of regions tendered versus regions non-tendered (in that specific year-pair). So we compare the effects on satisfaction of tendered regions relative to non-tendered regions.An analysis concerning the weighted satisfaction judgments of 15 underlying service attributes revealed that ‘service frequency, on-time performance, travel speed, and vehicle tidiness’ contribute the most to the effect on satisfaction in the tendered regions. We found that new vehicles impact highly on satisfaction with travel speed and vehicle tidiness. The emphasis in the tenders with increasing service frequency, led to an increase in satisfaction but, may have a deteriorating effect on (the satisfaction with) on-time performance.     

铁路货运服务质量评价探讨

铁路货运服务质量关系到铁路企业形象和效益。采取定性和定量相结合的研究方法,建立功能质量测评体系,根据货运部门自身的特点建立相应的技术质量量化测评体系,最终将指标数量值转化成评定的等级。并通过实例验证了该评价方法的现实性和可操作性。     

Public transport in towns - Inevitably on the decline?

Bus transport in Linköping, a town of 140?000 people, was strongly on the increase up to the beginning of the 1980s, when a negative trend-break occurred. A demand model is developed which explains both the ongoing decline and the preceding increase. Based on this model, it is examined whether a change of the current bus transport policy towards an optimal pricing and investment policy from a social point of view could evoke a new and positive trend-break. Taking current trends in the exogenous factors into account it would. However, this could depend on a possible revival of bicycling in towns.     

汽车制动器使用寿命的理论计算

根据汽车制动器的工作条件和磨损性质，采用理论计算的方法预测汽车制动器的使用寿命。通过理论计算，认为制动器制动衬片宽，制动鼓直径大，均能延长制动器工作期限；在使用中，汽车载货质量大，行驶速度高均将加速制动器间隙的增长，缩短其工作期限。     

多楔带轮系的布置,计算和寿命分析

介绍了多楔带的结构及特点，结合多楔带在汽车发动机附件传动系中的应用，总结了多楔带传动轮系的布置设计方法和原则，分析了多楔带的静态张力、动态张力和寿命及其影响因素，给出了相应的计算公式。所有公式在小红族轿车系设计中得到了应用与验证，其中带长计算的程序化实践证明具有实用价值。     

CRCC认证业务的开展及体系的运行

根据《中华人民共和国产品认证认可条例》、CNAS认可规范、ISO导则65、铁路产品认证管理办法等文件的要求,在国家认监委和铁路产品认证管理委员会的领导下,积极稳妥地推进铁路产品认证工作,取得了可喜的成绩。     

快速公交系统通行能力计算方法研究

快速公交系统的通行能力是由瓶颈车站决定的.首先分析了车站通行能力的基本原理和主要影响因素,并基于排队论构造了单一停靠位通行能力的计算模型.同时,根据北京、杭州和昆明三地快速公交系统(公交专用道)的实际运营状况对模型参数进行了详细地标定和说明,提出缩短公交车平均停靠时间和改善系统运营稳定性是提升通行能力的重要途径.在此基础上,以北京市南中轴路快速公交为例,说明了模型的应用方法,并定量分析了各种因素对通行能力的影响.最后,对多停靠位车站的周转效率变化规律进行了分析,提出了其通行能力的计算方法.     

我国铁路铁矿石运输发展对策研究

随着运输结构调整的不断深入,"公转铁"运量持续增加,我国铁矿石运输发展对铁路货运增量具有重要意义.阐述我国铁矿石市场产需运现状,分析铁矿石铁路运输情况,针对当前铁路铁矿石运输存在的问题,提出我国铁路铁矿石运输发展对策措施,即:加强港口后方通道衔接,提高海铁联运比重;推进企业专用线建设,强化铁路"门到门"服务;积极推进"...